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Powering your business
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2012 Stefanini Proprietary and Confidential2
Our Mission
To exceed the expectations of our customers,employees and shareholders through technology
solutions and innovation.
Our Vision
To be the best provider of technology, globallyrecognized and admired as a strategic partner,and act with passion and energy to serve and
delight our customers.
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History
2012 Stefanini Proprietary and Confidential3
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Differentiators
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POWERING Global presence; vision; strength;technical expertise; 16,000+ resources.
YOURCustomer focus; market knowledge;
long-term relationship; flexibility.
BUSINESSTechnology-based business solutions,
tailored to your corporate business goals.
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2012 Stefanini Proprietary and Confidential
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Key Take Away's:
Expand our deliverycenters in Europe andAsia
Support customers in
30+ different languagesFocus on verticalindustry practicespecialization
Develop specificofferings by industry
$ 1.3 billion company in2013
More comprehensiveportfolio of services
Create moreopportunities for ouremployees
Big enough yet smallenough
Exceed customerexpectations
Flexibility is key.
We will creativelyexecute on thenew goal andstrategy.
Offer the flexibility,responsiveness andagility thatcompanies require.
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End to End Services and Solutions
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Outsourcing
Consulting
Integration and
Development
Solutions Technology Processes
ApplicationsSystems ManagementManagement On DemandCorrective MaintenanceProjects On Demand
InfrastructureService DeskData Center ManagementSecurity ManagementPrint Management
Systems Development
Systems IntegrationNetweaver XIService Oriented Architecture(SOA)Web ServicesPortal Content ManagementBusiness Process Management(BPM)
Corporate Solutions
Implementation Oracle, SAP andMastersaf; upgradeimprovements; Archiving; Reports;Softway Solutions, Supply ChainManagement, E-procurement,Business Intelligence, BW, BPC,SAP Analytics, Project PortfolioMant, Digital Marketing Solutions(Social Qualis and Adobe)
Vertical areas
FinancialLife & ScienceOil & GasTelecommunicationManufactureSteel and Mining
Technology Solutions
IT GovernanceInfrastructure Assessment andDiagnosis
Enterprise Integration
Storage & TransportationLogistics ManagementStrategic Sourcing andProcurement
BPO Business ProcessBack office servicesSupport Services to Customers
Integration Infrastructure
NetworksInfrastructure LogicInterconnection Sites
RetailHealthInsuranceLife SciencePublic SectorEnergy
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Global Presence
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ArgentinaBuenos AiresCordoba
ChileSantiago
ColombiaBogotaBarranquillaMedelln
PeruLima
VenezuelaCaracas
CanadaToronto
MexicoGuadalajaraMexico CityMonterreyQueretaroToluca
Panama
Panama City
U.S.AtlantaChicago
DavenportDetroitFt. LauderdaleNew YorkRichmond
BrazilAlphavilleAracajuBelmBelo HorizonteBrasliaCuritibaFortalezaJaguariunaMacaPoos de CaldasPorto Alegre [ 2 ]So LeopoldoRecifeRio de Janeiro [ 2 ]SalvadorSo CaetanoSo Paulo [ 6 ]
Vitria
FranceParis
PortugalLisbon
SpainMadrid
Angola
BelgiumBrussels
DenmarkKobenhavn
GermanyCologne
ItalyRome
RomaniaBucharestSibiu
U.K.LondonBracknellBrentwoodSolihull
PolandKrakowWarsaw
SwedenStockholm
SwitzerlandNeuchatel
Lausanne
ChinaJilinShanghai
PhilippinesManila
IndiaHyderabadNoida
ThailandBangkok
Rayong
South AfricaPretoriaPort Elizabeth Australia
Melbourne
Stefanini Direct Presence Partnership
16,000+ 73 30 35Resources Offices Countries Languages
(Direct Presence)
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Language Capabilities
ArabicBulgarianCantoneseChinese Mandarin
CzechDanishDutchEnglishEstonianFinnishFlemishFrench
GermanGreekHebrewHindi
HungarianItalianJapaneseKoreanNorwegianMalayPolishPortuguese - Brazilian
RomanianRussianSlovakSlovenian
Spanish LatinSpanishSwedishTagalogThaiTurkishUkrainian
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Stefanini provides single-point-of contact multilingualsupport for its customers globally in 35 languages
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Global Delivery Model
R
A
Location Nearshore Offshore
USA,Canada
Argentina Brazil Canada Mexico
Colombia PeruUruguay
India Philippines Romania
S
S
A
Location Nearshore Offshore
Europe Poland Romania
Argentina Brazil Mexico Colombia India Peru
Philippines Uruguay
Location Nearshore Offshore
Asia India Philippines China
Argentina Brazil Mexico Colombia Peru Romania Uruguay
R
S
A
Talent Recruitment Center
Global Service Desk / BPO Center
Application Development Center
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S
R
SAR
S
S
A
SR
S
AR
A
A
A
S
R
R
AS
S
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Growth
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Greater financial stability Sustainable Growth
Growth rate of 90% in fiscal year 2008 and 2009 Revenue grew 12 times in the last 10 years
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2012 Stefanini Proprietary and Confidential
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Application lifecycle management IT Sourcing Expertise Business intelligence Infrastructure outsource solutions Custom application development
Product Development
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Human Resources
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89 %
Periodic Evaluations
Technical and Behavioral Training
Support and Coaching
Job Rotation
Planning & Career Tracking
Onsite HR Functions
Selection (Consulting, Logistics of Hiring, Training)
Follow-up Reports
Training (Peer and Shadowing)
Services for Clients
HighTalent Retention Rate
Resource Management Portal
- Effective web-based tool used to find, recruit, retain and manage talent.
- Large resource base in a variety of specialized technologies.
- Interactive channel for communication that encourages collaboration as wellas sharing of information and learning.
Profiles
16,000+Global Resources
2,700
NorthAmerica
600
APAC
9,700
Brazil
1,800Latin
America
1,800
EMEA
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Telecom 9%
Manufacturing 18%
Services 4%
Health, Life & Science 6%
Banks, Insurance
Financial Services 33%
Oil & Gas/Energy 9%
Technology 6%
Public Sector 5%
Retail 5%
Steel and Mining 5%
Clients by Segment
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http://www.mapfre.com.br/clubeMapfre/http://images.google.com.br/imgres?imgurl=http://www.guarutelha.com.br/logo_gerdau.jpg&imgrefurl=http://www.guarutelha.com.br/links.html&usg=__hYV1r6d_392FrBtClsb4iOjcvDw=&h=61&w=189&sz=5&hl=pt-BR&start=4&tbnid=3ALGpUxmKpN9UM:&tbnh=33&tbnw=103&prev=/images?q=logo+GERDAU&gbv=2&hl=pt-BR -
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Long Term Clients
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More than 10 Years
Stefanini focuses on long-term relationships with their customers.
The company has relationships with over 500 active clients, including thefollowing:
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Global Clients
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500 Active Clients| 300 Multinationals| 150 Clients with Regional Operations| 35 Global Clients
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Sampling of Clients
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Marketplace Recognition
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Excellence in Globalization 2010 / 2011 In recognition of the international expansion of Stefanini and its best practices
Top 50 Power Rankings
Marco Stefanini (President and Founder) and Antonio Moreira (CEO NA+APAC) were listed among the 50 mostinfluential executives in the Nearshore Outsourcing industry.
Fast Company Magazine 2011 Worlds Most Innovative Companies Named to Worlds Most Innovative Companies Top 100 List Named #4 in subcategory of Top 10 Brazilian-based Most-Innovative Companies
Magic Quadrant Participant Help Desk Outsourcing, North America (2012) Desktop Outsourcing Services, North America (2011) Help Desk Outsourcing, Europe (2011)
Top 100 Global Outsourcing Listed as one of the top 100 outsourcing companies in the world by IAOP (International Association of
Outsourcing Professionals), published in Fortune magazine Top 20 provider for the Discrete Manufacturing Vertical Top 5 - Leaders in South America
Datamonitors Black Book of Outsourcing Global Top 50 Outsourcing Provider for 3 consecutive years 1st Global Outsourcing Help Desk for Level 1 and Level Medium Leadership also in the categories: Reliability; Viability;
Data security and backup services; Support and customer care; Best of breed technology and process improvement
Vendor Overall Preference; Training Program; Breadth of offerings, client types, delivery excellence; Scalability, client adaptability, flexible pricing;
NorthAmerica
2012
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Marketplace Recognition
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Fundao Dom Cabral Top Transnational Companies - 2011 2nd place in the Ranking of Brazilian Transnational 1st with higher percentage of assets abroad
Valor Econmico Top Brazilian Multinational Companies - 2011 1st in Information Technology sector
Exame Biggest and Best Companies 2008/2009/2010/2011 Among the top 50 for sales in the Digital World segment Ranked 37th Overall ranking of 601 of 1000, up and 24 compared to 2010 position and up 140 positions compared to
2009
Isto Dinheiro 500 Best Business in Brazil 2008/2009/2010/2011 1st place in category Technology - Software and Services 1st place in Financial Sustainability 2nd in Human Resources 2nd in Innovation and Quality 2nd in Corporate Governance
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Marketplace Recognition
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Anurio Telecom Highlight of the Year - 2011 Featured in the segment of Consulting and Projects
Relatrio Bancrio- Document Scanning Case Highlight - 2011 Award for the to use scanned images in SICOOB check clearing
Valor 1000 Among the 1000 Largest Businesses in 2007/2008/2009/2010/2011 Among the highlights Sector 10 in the category Information Technology, Stefanini placed496th among the 1,000 largest companies in 2011 (up 300 positions over the past 5 years starting in796th place in 2007)
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Stefanini Knowledge Solutions
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Performance Focus in Four Areas:
Linux
MainframeCobol, CICS, DB2
Graduate
Diploma in
Technology
Open, Closed
and CustomCourses
BPO in Training
ProfessionalTraining Courses
Strategic ProjectManagement
Software Engineering
Information Security
Outsourcing of thebusiness area and/ortraining processes
Information Technology,Quality, CMMI, SOA andServices, Management,
Governance, Innovationand Behavioral
Basic training andpreparation forcertification of IT
professionals
http://images.google.com/imgres?imgurl=http://i.cnn.net/money/2006/10/06/technology/workingtech_java.biz2/java_sun.03.gif&imgrefurl=http://money.cnn.com/2006/10/06/technology/workingtech_java.biz2/index.htm&h=318&w=220&sz=10&hl=pt-BR&start=2&um=1&tbnid=js9qkXdnyRlbIM:&tbnh=118&tbnw=82&prev=/images?q=java+sun&um=1&hl=pt-BR&rls=com.microsoft:pt-br:IE-SearchBox&rlz=1I7SUNAhttp://images.google.com/imgres?imgurl=http://upload.wikimedia.org/wikipedia/en/thumb/6/63/Sun_Microsystems_Logo.svg/800px-Sun_Microsystems_Logo.svg.png&imgrefurl=http://karhunkaatolaulu.blogspot.com/2008/01/sun-microsystems-comprar-mysql-por-us1.html&h=357&w=800&sz=48&hl=pt-BR&start=6&um=1&tbnid=N3lBhCGruhrsTM:&tbnh=64&tbnw=143&prev=/images?q=sun&um=1&hl=pt-BR&rls=com.microsoft:pt-br:IE-SearchBox&rlz=1I7SUNA&sa=N -
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Partnerships with Brazilian Universities
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1
3 45
67
9
1112
1. Distrito Federal 3. Gois
4. Minas Gerais 5. Minas Gerais 6. Minas Gerais
7. So Paulo 8. So Paulo
PUC-RS
11. Rio Grande do Sul 12. Rio Grande do Sul
Stefanini/Unisinos
Development Center
Stefanini/PUC Development Center
2. Distrito Federal
2
8
10
9. So Paulo
10. So Paulo
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Initiative and Participation
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Marco Stefanini Global CEO and President of Stefanini Founder and Vice President of Brasscom Member of the CEO Group, a government committee headed
by the President of the Republic, Excellency Ms. Rousseff. Thisgroup is made up of CEOs of companies in different industrieswith the main goal of fostering integration between the UnitedStates and Brazil and between Brazil and the United Kingdom.Marco Stefanini represents the sector of Information Technologyon the Brazilian side.
CEO Forum Brasil & USA
Former Participants:Alain Belda (Alcoa) Rick Wagoner (GM) David Speer (Illinois Tool Work) Craig Barret (Intel) Tim Solso (Cummings) Paul Hanrahan (AES)
Josu Gomes da Silva
Jos Roberto Ermrio de Moraes
Carlos Alberto Vieira
Jorge Gerdau Johannpeter
Jos Lus Cutrale
Luiz Roberto Nascimento
Marcelo Bahia Odebrecht
Marco Stefanini
Frederico Fleury Curado
Murilo Ferreira
Brazil CEOs
Coteminas
Votorantim
Banco Safra
Grupo Gerdau
Sucoctrico Cutrale
Camargo Corra
Odebrecht
Stefanini
Embraer
Vale
Andres Gluski
John Melo
James Albaugh
Gregory Page
Lee McIntire
Vikram Pandit*John Faraci
Kenneth Frazier
Steve Angel
Deepak Chopra
Keith Nosbusch
Mary Andringa
United States CEOs
AES
Amyris
Boeing Commercial Airplanes
Cargill
CH2M HILL
CitigroupInternational Paper
Merck
Praxair
OSI Systems
Rockwell Automation
Vermeer Corporation
*John Faraci, Chairman and CEO (International Paper) chairs the Forum for the U.S. Section
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Community Involvement
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Mission
Promote human development, economic and social, throughthe implementation and support of educational activities thatare designed to provide basic vocational training for youth andadults.
Certified by ABRINQAssociated with the Ethos InstituteMore than 45,000 attended in 10 years
JaguarinaPoos de CaldasPorto AlegreRio de JaneiroSo Paulo Jardim AdalgizaSo Paulo Jaguar
As a global organization, we are committed togreen initiatives and have established processesand procedures that lessen our impact on the
environment and promote green initiatives withinour company and on behalf of our employees.
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Thank You