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Preparing Your Site for Major Events
GOPAL BRUGALETTE
SENIOR APPLIED ARCHITECT
5.27.2015
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1901 Founded
63,000 employees
118 Nordstrom stores
167 Nordstrom Rack stores
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Senior Architect, Performance Engineering Gopal Brugalette
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Our Customer is Our Guide
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Performance Impacts the Customer Experience
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Nordstrom’s Major Events
HolidayEarly Access
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How do we prepare?
We are always getting ready
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This wasn’t always the case
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Performance is a Feature
Instrumentation and Data
Continuous Improvement
Embrace a Cultural Shift
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Analyze - Test - Monitor
Every featureat Development
How are we always getting ready?
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•Study the past •Understand the present•Model the future
Analyze Test Monitor
What is the Customer Impact?Technical Impact?
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AnalyzeTest Monitor
•Early, Often, Everywhere
•Projections & Contingencies
•Support your results
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Analyze Test Monitor•Development and Test Environments
•Production at Deployment
•Production regularly
Build a Feedback Loop to Product Management and Engineering
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During the event
•Monitor, Monitor, Monitor
•Contingency planning
•Coordinate with Vendors
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Preparing your Site
• Cultural Shift• Performance is a Feature• Instrumentation and Data Focus• Continuous Improvement
• Always be Preparing• Analyze• Test• Monitor
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The Future Holds…
•Customer Focus
•Continuous Delivery
•Cloud
•Continuous Improvement