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Powered by
FAST Customer SurveyTuesday, February 17, 2015
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4217Total Responses
Complete Responses: 4217
Total Recipients of Survey • 2842 Staff and Faculty• 15890 Students
23% Responded
18732
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Q1: Please check the category that best describes your role at Cleveland State University.Answered: 4,217 Skipped: 0
Respondents
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Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety.Answered: 4,217 Skipped: 0
Overall Satisfaction Rate for FAST
94%overall
satisfaction
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Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety.Answered: 4,217 Skipped: 0
Overall Satisfaction Rate for FAST
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Q3: How satisfied are you with our process for requesting service?Answered: 4,217 Skipped: 0
Overall Satisfaction Rate for FAST
92%overall
satisfaction
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Q3: How satisfied are you with our process for requesting service?Answered: 4,217 Skipped: 0
Overall Satisfaction Rate for FAST
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Office of the
University Architect
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Q4: How satisfied are you with the look and feel of the campus?Answered: 4,217 Skipped: 0
Office of the University Architect
92% overall
satisfaction
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Q4: How satisfied are you with the look and feel of the campus?Answered: 4,217 Skipped: 0
Office of the University Architect
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Q5: How satisfied are you with the campus landscaping?Answered: 4,217 Skipped: 0
Office of the University Architect
93% overall
satisfaction
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Q5: How satisfied are you with the campus landscaping?Answered: 4,217 Skipped: 0
Office of the University Architect
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Q6: How satisfied are you with the number/quality of student lounges/areas?Answered: 4,217 Skipped: 0
Office of the University Architect
75% overall
satisfaction
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Q6: How satisfied are you with the number/quality of student lounges/areas?Answered: 4,217 Skipped: 0
Office of the University Architect
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Q7: How satisfied are you with the clarity of way-finding signage?Answered: 4,217 Skipped: 0
Office of the University Architect
82% overall
satisfaction
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Q7: How satisfied are you with the clarity of way-finding signage?Answered: 4,217 Skipped: 0
Office of the University Architect
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Q8: How satisfied are you with the exterior seating areas (benches and tables)?Answered: 4,217 Skipped: 0
Office of the University Architect
79% overall
satisfaction
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Q8: How satisfied are you with the exterior seating areas (benches and tables)?Answered: 4,217 Skipped: 0
Office of the University Architect
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Access Control & Security Systems
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Q10: How satisfied are you with the access to buildings?Answered: 4,217 Skipped: 0
Access Control & Security Systems
90% overall
satisfaction
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Q10: How satisfied are you with the access to buildings?Answered: 4,217 Skipped: 0
Access Control & Security Systems
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Q11: How satisfied are you with your recent interaction with Access Control personnel?Answered: 4,217 Skipped: 0
Access Control & Security Systems
94% overall
satisfaction
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Q11: How satisfied are you with your recent interaction with Access Control personnel?Answered: 4,217 Skipped: 0
Access Control & Security Systems
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Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID?Answered: 4,217 Skipped: 0
Access Control & Security Systems
86% overall
satisfaction
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Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID?Answered: 4,217 Skipped: 0
Access Control & Security Systems
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Q13: How satisfied are you with your recent interaction with the CSU Lock Shop?Answered: 4,217 Skipped: 0
Access Control & Security Systems
91% overall
satisfaction
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Q13: How satisfied are you with your recent interaction with the CSU Lock Shop?Answered: 4,217 Skipped: 0
Access Control & Security Systems
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Campus Safety
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Q15: How satisfied are you with the overall performance of the CSU Police Department?Answered: 4,217 Skipped: 0
Campus Safety
92% overall
satisfaction
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Q15: How satisfied are you with the overall performance of the CSU Police Department?Answered: 4,217 Skipped: 0
Campus Safety
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Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus?Answered: 4,217 Skipped: 0
Campus Safety
93% overall
satisfaction
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Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus?Answered: 4,217 Skipped: 0
Campus Safety
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Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel?Answered: 4,217 Skipped: 0
Campus Safety
94% overall
satisfaction
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Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel?Answered: 4,217 Skipped: 0
Campus Safety
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Q18: Do you feel safe on CSU campus?Answered: 4,217 Skipped: 0
Campus Safety
90% feel safe
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Q18: Do you feel safe on CSU campus?Answered: 4,217 Skipped: 0
Campus Safety
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Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)?Answered: 4,217 Skipped: 0
Campus Safety
52% feel safe
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Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)?Answered: 4,217 Skipped: 0
Campus Safety
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Q20: Do you have any recommendations and suggestions for improvements?Answered: 4,217 Skipped: 0
Campus Safety
24% recommended
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Q20: Do you have any recommendations and suggestions for improvements?Answered: 4,217 Skipped: 0
Campus Safety
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Grounds
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Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather?Answered: 4,217 Skipped: 0
Grounds
84% overall
satisfaction
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Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather?Answered: 4,217 Skipped: 0
Grounds
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Q22: How satisfied are you with the way our team maintains green spaces on campus?Answered: 4,217 Skipped: 0
Grounds
95% overall
satisfaction
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Q22: How satisfied are you with the way our team maintains green spaces on campus?Answered: 4,217 Skipped: 0
Grounds
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Q23: How satisfied are you with the cleanliness of our campus grounds?Answered: 4,217 Skipped: 0
Grounds
94% overall
satisfaction
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Q23: How satisfied are you with the cleanliness of our campus grounds?Answered: 4,217 Skipped: 0
Grounds
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Custodial Services
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Q25: How satisfied are you with the cleanliness of the restroom areas?Answered: 4,217 Skipped: 0
Custodial Services
80% overall
satisfaction
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Q25: How satisfied are you with the cleanliness of the restroom areas?Answered: 4,217 Skipped: 0
Custodial Services
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Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.)Answered: 4,217 Skipped: 0
Custodial Services
84% overall
satisfaction
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Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.)Answered: 4,217 Skipped: 0
Custodial Services
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Q27: How satisfied are you with the cleanliness of hallways and stairwells?Answered: 4,217 Skipped: 0
Custodial Services
94% overall
satisfaction
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Q27: How satisfied are you with the cleanliness of hallways and stairwells?Answered: 4,217 Skipped: 0
Custodial Services
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Q28: How satisfied are you with the timely responses to cleanliness concerns?Answered: 4,217 Skipped: 0
Custodial Services
91% overall
satisfaction
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Q28: How satisfied are you with the timely responses to cleanliness concerns?Answered: 4,217 Skipped: 0
Custodial Services
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Q29: How satisfied are you with trash removal from your area?Answered: 4,217 Skipped: 0
Custodial Services
94% overall
satisfaction
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Q29: How satisfied are you with trash removal from your area?Answered: 4,217 Skipped: 0
Custodial Services
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Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.).Answered: 4,217 Skipped: 0
Custodial Services
90% overall
satisfaction
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Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.).Answered: 4,217 Skipped: 0
Custodial Services
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Movers & Recycling
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Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Movers & Recycling
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Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Movers & Recycling
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Q33: Have you requested services from Movers & Recycling in the past 12 months?Answered: 4,217 Skipped: 0
Movers & Recycling
7% have
requested services
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Q33: Have you requested services from Movers & Recycling in the past 12 months?Answered: 4,217 Skipped: 0
Movers & Recycling
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Q34: How satisfied are you with the timeliness of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
88% overall
satisfaction
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Q34: How satisfied are you with the timeliness of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
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Q35: How satisfied are you with the professionalism of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
96% overall
satisfaction
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Q35: How satisfied are you with the professionalism of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
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Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
96% overall
satisfaction
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Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff?Answered: 295 Skipped: 3,922
Movers & Recycling
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Building Maintenance
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79
Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Building Maintenance
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Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Building Maintenance
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Q39: Have you requested building maintenance services in the past 12 months?Answered: 4,217 Skipped: 0
Building Maintenance
16% have
requested services
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82
Q39: Have you requested building maintenance services in the past 12 months?Answered: 4,217 Skipped: 0
Building Maintenance
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83
Q40: How satisfied were you with the timeliness of services?Answered: 672 Skipped: 3,545
Building Maintenance
84% overall
satisfaction
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84
Q40: How satisfied were you with the timeliness of services?Answered: 672 Skipped: 3,545
Building Maintenance
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85
Q41: How satisfied are you with the professionalism and expertise of the staff?Answered: 672 Skipped: 3,545
Building Maintenance
92% overall
satisfaction
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86
Q41: How satisfied are you with the professionalism and expertise of the staff?Answered: 672 Skipped: 3,545
Building Maintenance
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88
FAST Coordination
Center
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Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.)Answered: 4,217 Skipped: 0
FAST Coordination Center
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Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.)Answered: 4,217 Skipped: 0
FAST Coordination Center
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91
Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months?Answered: 4,217 Skipped: 0
FAST Coordination Center
10% have
contacted
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92
Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months?Answered: 4,217 Skipped: 0
FAST Coordination Center
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93
Q45: How satisfied were you with the telephone or email interaction with Facilities administrative personnel; were they courteous and professional?Answered: 430 Skipped: 3,787
FAST Coordination Center
96% overall
satisfaction
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94
Q45: How satisfied were you with the telephone or email interaction with Facilities administrative personnel; were they courteous and professional?Answered: 430 Skipped: 3,787
FAST Coordination Center
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Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department?
Answered: 430 Skipped: 3,787
FAST Coordination Center
91% overall
satisfaction
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96
Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department?
Answered: 430 Skipped: 3,787
FAST Coordination Center
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Q47: How satisfied were you with the level of knowledge to inquires made for service requests?Answered: 430 Skipped: 3,787
FAST Coordination Center
92% overall
satisfaction
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98
Q47: How satisfied were you with the level of knowledge to inquires made for service requests?Answered: 430 Skipped: 3,787
FAST Coordination Center
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99
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100
Environmental Health and
Safety
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Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Environmental Health and Safety
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Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.)Answered: 4,217 Skipped: 0
Environmental Health and Safety
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103
Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months?Answered: 4,217 Skipped: 0
Environmental Health and Safety
5% have
interacted
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104
Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months?Answered: 4,217 Skipped: 0
Environmental Health and Safety
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Q51: The EHS staff was courteous.Answered: 210 Skipped: 4,007
Environmental Health and Safety
95% overall
satisfaction
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106
Q51: The EHS staff was courteous.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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107
Q52: The EHS staff was helpful.Answered: 210 Skipped: 4,007
Environmental Health and Safety
93% overall
satisfaction
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108
Q52: The EHS staff was helpful.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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109
Q53: The EHS staff provided complete and accurate information.Answered: 210 Skipped: 4,007
Environmental Health and Safety
93% overall
satisfaction
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Q53: The EHS staff provided complete and accurate information.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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111
Q54: The EHS staff was timely in their response.Answered: 210 Skipped: 4,007
Environmental Health and Safety
92% overall
satisfaction
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112
Q54: The EHS staff was timely in their response.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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Q55: My overall EHS experience was positive.Answered: 210 Skipped: 4,007
Environmental Health and Safety
94% overall
satisfaction
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Q55: My overall EHS experience was positive.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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Q56: My overall expectations were met.Answered: 210 Skipped: 4,007
Environmental Health and Safety
93% overall
satisfaction
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Q56: My overall expectations were met.Answered: 210 Skipped: 4,007
Environmental Health and Safety
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Mailing/Shipping/Receiving
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Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery)Answered: 4,217 Skipped: 0
Mailing/Shipping/Receiving
19% have used services
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120
Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery)Answered: 4,217 Skipped: 0
Mailing/Shipping/Receiving
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Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
90% positive
response
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Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
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Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
90% overall
satisfaction
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124
Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
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Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
92% overall
satisfaction
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Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
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Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
92% overall
satisfaction
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Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU)Answered: 804 Skipped: 3,413
Mailing/Shipping/Receiving
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