Transcript
Prepared By Manu Melwin Joy
Assistant ProfessorIlahia School of Management Studies
Kerala, India.Phone – 9744551114
Mail – [email protected]
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Positive strokes
• You are walking along the street. You catch sight of a neighbor of yours coming in the other direction.
• As you and the neighbor pass, you smile and say: “Nice day!”.
• Your neighbor smiles back and replies: “ Yes, it is”.
Positive strokes
• A positive stroke is one
which the receiver
experiences as pleasant.
• In the example, you and
your neighbor
exchanged positive
strokes, both verbal and
non – verbal.