![Page 1: Portal User Group Meeting June 29, 2006. Agenda Introduction (Angela Taetz) Ulogin (Mario Mezzio) Database Breakup (Mario Mezzio) New Help Desk Forms](https://reader035.vdocuments.us/reader035/viewer/2022062304/56649e725503460f94b71db1/html5/thumbnails/1.jpg)
Portal User Group MeetingJune 29, 2006
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Agenda
• Introduction (Angela Taetz)• Ulogin (Mario Mezzio)• Database Breakup (Mario Mezzio)• New Help Desk Forms (Craig Mollison)• MS Security Updates (Craig Mollison)• WebTrends (Craig Mollison)• Portal Updates (Angela Taetz)• Open Discussion
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Ulogin
• Is Ulogin Enabled?
• Benefits of Ulogin
• New User Registration
• Existing User Registration
• Registration Manager
• Reminder to eAlerts subscribers
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Is Ulogin Enabled?
• Ulogin logo displayed on login page
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Registration with Ulogin
• Users still retain single sign-on capabilities
• Added Security– During registration user adds a question/answer
used to verify your identity if you lose your userid or password
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Ulogin Process for New Users
Website
Creates UloginAccount
Creates LocalAccount on Site
Register
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Ulogin Process for Existing Users
Ulogin ChecksDatabase
Does User havea UloginAccount?
Yes No
Access to Site
Error PageNo profile
matching user Id
Login
Do they have alocal Account?
Is local Accountin sync with
Ulogin?
Do they have alocal Account?
Yes
Yes
Does user havean account onanother portal
site?
RegisterLogin to that site
to get UloginAccount
No
Yes
ConfirmationPage
Adds LocalAccount to Site
Access to Site
ConfirmationPage
Updates LocalAccount
Access to Site
No
No
Access to Site
Is local Accountin sync with
Ulogin?
Yes
ConfirmationPage
Updates LocalAccount
Access to Site
No
Yes
No
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Registration Manager
• No Global Account link
• Users are now listed as local users
• Deleting a user profile only deletes the local account created on your site. The Ulogin Account will be retained
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Reminder
• Email to your eAlerts Subscribers
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Database Breakout
• Why Breakout the Database?
• Status
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Why breakout the Database?
All sites are currently in one large database.
• Performance– By breaking sites up into separate, smaller databases, it
will reduce the load which will improve performance
• Issue Resolution– Reloading the application tables on the back end has
caused double folders and latest news to disappear
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Database Breakout Status
• Several sites have been broken out into a new database for testing
• We will be notifying System Administrators as we schedule the breakout of sites
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Help Desk Forms
• Why DOIT implemented these forms
• Change is Good! (or, What is different from the last Portal User Group Meeting?)
• When do you submit a Problem vs. a Work Request?
• How PMG handles these tickets
• Examples of Problems and Work Requests
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Why DOIT Uses These Forms
• Improves response time• Improves the flow of work through the Help
Desk• The customer can track the progress of their
submitted tickets• Allows DOIT to track trends• Helps DOIT allocate resources more
effectively
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Change Is Good!
• Why has the procedure changed since the last Portal User Group Meeting?
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Problem vs. Work Request
• Critical Issues – Call directly (622-2300)
• Problems – Loss of functionality (Routing, eAlerts, etc.)– Site is down– Content missing– Double folders– Latest news not appearing
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Problem vs. Work Request
• Work Requests– Training– Graphics– WebTrends reports– Form creation– General questions– New site creation– New Portal features
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What Does PMG Do With The Tickets?
• All PMG members can see the tickets
• One PMG member has primary responsibility for tickets– Craig M. and Mario rotate on a weekly basis– Craig C. and Rich assist with tickets as needed
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Examples
• www.ct.gov/doit
• https://ctmail.ct.gov
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MS Security Updates
• A Microsoft critical patch created issues with the Active X control features
• Some symptoms of this issue could include:– Invalid license key errors
– Memory errors and browser crashes
– Losing content from the editor while just toggling between tabs
– Browser just closes on Save as Staged Version or Publish
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WebTrends
• Web analytic software
• Free service for DOIT-hosted websites– Applications are not included
• Upgrade to Version 8.0
• Take a look http://webstats.doit.state.ct.us:85
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Portal Updates
• Migration Status
• Streaming Video
• DSF Upgrades
• Request for Information (RFI) Status
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Migration Status
Completed
In Progress
Queue
On Hold
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Streaming Video
• Currently piloting the technology
• Working on an implementation plan and service offering (including a rate)
• Due to infrastructure issues, the earliest this service will be available is September 2006
• Please contact us if you are interested in this service
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DSF Upgrades
• DB and application tuning – performed last month
• DB breakup – In progress
• Upgrade to SQL 2005 – on order
• Hardware replacement – on order
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Request forInformation(RFI) Status
• Cost estimates from RFI’s were used for DOIT budget expansion options
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Presentation Materials
• Presentation materials will be posted on the www.ct.gov/cpi website. We will send the link once they are available.
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Open Discussion