Download - POLICY ADMIN
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POLICY ADMIN POLICY ADMIN
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PERFORMANCE REVIEW OF 2011
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Yearly Performance
IndexIncomple
te% CFS 14 days %
Not taken
%
TIA Checking
%
Premium Collected%
Standard of 2011
4% 95% 4% 96.5% P(M) 65%
2011/1-9 4.4% 95.0% 4.3% 95.1% 37,777 59.6%
2010 4.1% 94.2% 3.5% 96.1% 26,433 58.7%
2009 13.6% 93.2% 4.5% 92.9% 9,001 74.2%
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Yearly Administration figure
Year/New
Business(Case)
Receivable Premium
(M)Benefit Payout
(M)
Claim Payment(M)
New Case Total
ReceivableHospital
Death/TPD
2011 17,415 65,235 99,864 11,989 162 556
2010 12,712 35,865 48,858 3,982 144 163
2009 11,570 9,424 12,122 429 6 310
2008 2,471 251 180 - - -
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Branch Comprehensive Index 2011
CRD Incomplete% CFS
14days % Not taken%
TIA checking%
Premium collection%
Standard 4% 95% 4% 96.5%General : 65%
new case%
general%
HCM 2.3 94.1 3.3 96.4 39.7 73.4
HN 5.5 94.1 3.9 92.3 19.1 51.4
DN 2.5 98.4 3.2 97.5 32 63.3
CT 2.5 95.2 5.2 98.1 31.5 51.6
DNA 2.1 93.7 5.5 95.3 39.5 46.3
HAP 6.1 96.8 4.4 95.2 24.7 52.6
Company 4.4 95 4.3 95.1 28 59.6
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PROJECTS DONE OF 2011
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RateRate14%14%60 day 60 day grace Pgrace P
20%20%
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Strengthen Collector TeamStrengthen Collector Team
What can collector team do for customers?What can collector team do for customers?
Collect premiumCollect premium
ReinstatementReinstatementTake Care Take Care Orphan PolicyOrphan Policy
Product Product ConsultConsult
Promotion Promotion Introduction Introduction
Total 2011 27 (+16)
HCM 7(+2)HAN 10(+5)CT 1
DN +5DNA +2
HAP +2
NewNewNewNew
NewNewNewNew
NewNewNewNew
NewNewNewNew
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coupon coupon 200k200k
coupon coupon 500k500k
3 3 years+ acc. Prem years+ acc. Prem 150M 150M
High Premium VIP Program
2 2 years+ acc. Prem years+ acc. Prem 100M 100M
1 1 years+ years+ acc. Prem acc. Prem 50M 50M
500K500K
ME service in Luxury HospitalME service in Luxury Hospital
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50M50M 50M50M 50M50M
20092009 20102010 20112011
Free Free Health Health
Checking Checking *1*1
Free Free Health Health
Checking Checking *1*1
SapphireSapphire RubyRuby DiamondDiamond
Qualified 1Qualified 1 Qualified 2Qualified 2 Qualified 3Qualified 3
ME checking conditions
Example: Example:
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Create VNPT Prem. Collection Channel
FacilityFacility SafeSafe FreeFree
Collector Agent
Customer
1.Save Petrol and Time1.Save Petrol and Time2.Complete collection task easier2.Complete collection task easier
1.Advertise company image1.Advertise company image2.Expand business 2.Expand business with good after-sale service with good after-sale service
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VNPT Promotion campaign
Unit Contents
Purpose Enhancing premium collection eff. via Post office
Period 2011/11/01 ~ 2011/12/31
Object Customers who submit renewal premium via Post office
Lucky draw
Randomly select the winners
Time To Lucky draw
Time: 10:30am 2012/01/13 Place: 10th floor The Word Center
1111
22 33 4444 5555
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3,700 SMS sent to 01/10 – 3,700 SMS sent to 01/10 – 31/11/11 Birthday 31/11/11 Birthday Customers Customers
42% of customers are willing 42% of customers are willing to use VNPT channel to use VNPT channel
NONO
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Branch Attendant POOR
Good -Excellent
G Exc.
Total >70 70~88 90~100
HCM 66 55% 27% 65% 8% 73%
HN 277 81% 34% 66% 0% 66%
DN 49 79% 41% 59% 0% 59%
CT 102 76% 48% 36% 16% 52%
DNA 42 76% 7% 90% 2% 92%
HAP 48 42% 25% 75% 0% 75%
Total 584 71% 33% 63% 4% 67%
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Plan for 2012
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Presenter : ElainePresenter : Elaine
Better Service & full supportBetter Service & full support