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PMI-OC - PMP CertificationExamination Preparation Course
Instructor Orientation
8 September 2007
Theme: Better and Better
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Instructor Themes
September 2007 Better & Better
January 2007 Create a Significant
Learning Experience January 2006
New material, NewFaces
October 2005 Building Bridges LA-
OC joining forces
Winter 2005 Value of Co-Instruction
Fall 2004
Be Prepared
Spring 2004 Excel at Instruction (in
spite of handicaps)
Winter 2004
Increase Consistency of
Instruction
Fall 2003
Improve Materials(OuterCore & Sybex)
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Session Agenda
Topic Time Facilitator
Welcome 5 minutes Lead Instructor
Introductions & Groups 5 minutes Lead Instructor
Review of Instructors Role 45 minutes Lead Instructor
& Co-Instructor
Break 5 Minutes
Tips to Instructors & 1-minute practice 55 Minutes Co-Instructor& Lead Instructor
Break 5 minutes
Continue Instructor practice 55 Lead Instructor& Co-Instructor
Wrap-up 5 minutes Lead Instructor
Total 240 minutes 8 AM -12 Noon
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Ground Rules
Stay on schedule
Stay on topic
Conduct one conversation at a time
Provide feedback
red light / green light
Make accomplishable suggestions
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Introductions
Introduce Yourselves
Name
Background and Relevant Experience
Motivation for Teaching
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Acknowledgment
Acknowledge that you are:
Project Management Professionals
Experienced Project Managers
Knowledgeable Project ManagementInstructors
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Instructor Orientation Goal
Is Not About Teaching
UC, CSU, Corporate, Private, etc.
Is About Improving PMI-OC Course Improve quality of instruction
Improve consistency of delivery
Embrace your participation and solicitfeedback
All feedback is helpful
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Course Philosophy and Goals
Course Philosophy & Goals
Themes & Recommendations
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Course Philosophy
PMI-OC will provide all the studymaterials and training to enable a
student to pass the PMP certificationexamination
Leave no student behind (unstated)
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Course Goal
Goal is to prepare students forsuccess in the exam:
Understand learning commitmentrequired
Prepare for certification examination
Take and successfully pass the PMP
certification examination Become contributors to the profession
and PMI
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Course Goal
Goal is not to:
Teach project management concepts
Solve project management problems
Provide advice about the real-worldapplication of project management
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Class Evaluation Themes
Clarify materials
Content of questions not covered inreference text, slides or lecture
Action: Provide constructive feedback toOuterCore
Improve quality of instruction
Preparation of instructors
Action: Leverage techniques and knowledge ofparticipants in this session
Value of co-instruction Action: Encourage planning with co-instructor
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Recommendations
Recommendations from StudentEvaluations
Explain concepts
Help synthesize information
Provide real-world examples thatrelate to PMBOK
Be cautious about real-world examplesthat do not relate to PMBOK
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Recommendations
Recommendations from InstructorPractice
Provide handouts or white boardexamples
Highlight important concepts in thePMBOK
Expand explanations when dissectingquestions and selecting answers
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Session Structure
Session Schedules
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Morning Session
Schedule Topic
8:00 AM 9:45 AM Slide Presentation
9:45 AM 10:00 AM Break
10:00 AM 10:30 AM Take and Score Practice Test
10:30 AM 11:00 AM Review Practice Test
11:00 AM 12:00 AM Questions and Answers
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Afternoon Session
Schedule Topic
1:00 PM 2:45 PM Slide Presentation
2:45 PM 3:00 PM Break
3:00 PM 3:30 PM Take and Score Practice Test
3:30 PM 4:00 PM Review Practice Test
4:00 PM 5:00 PM Questions and Answers
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Ancillary Learning Materials
Caution students not to read too much
extracurricular material in that it issometimes more confusing than helpful.
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Instructor Responsibilities
Instructor Responsibilities
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Embrace Consistent Approach
Understand course philosophy & goal
Learn relevant course materials
Understand instructor responsibilities Follow consistent delivery approach
Participate in instructor orientation
Provide constructive feedback forimprovement
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Prepare to Present
Be Prepared Review Instructor Orientation Guide Review relevant PMBOK chapter ReviewOuterCore Overview
Review theOuterCore Slides and understandtheir meaning
Identify relevant examples that relate to PMBOK Review OuterCores questions and understand
the answers
Work from the questions backwards Present at the proper level for retention Practice pacing presentation
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Prepare with Co-Instructor
Meet with Co-Instructor
Review slides together and determine points
Review the questions together and determine
points Determine if there are general points to be
made
Determine if any exercises, study tips, and / orhandouts are needed and who is responsible
Rehearse or script who will say what and when
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Teach in Partnership
Instructors Have Partner -- like a pilotand co-pilot, both capable of flyingthe plane
Act as a unit
Provide opportunity for both to teach
Be a time keeper for one another
Help monitor immediate feedback andwatch for non-verbal clues
Do not interrupt one another
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Co-Instructor
Allow instructor to teach and studentsto focus
Assist when instructor is unable to makea point
Consider the value-added beforeinterjecting
Make your point when there is a naturalopening
Use phases like I would like to add to
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Present Positively
Keep Session Focused Positively
Convey all information and your knowledge in apositive light.
Be upbeat in your presentation style and
demonstrate enthusiasm.
Be alert to students who inject negativity; respondby realigning the class in a positive direction.
Expect one student who knows at least as much as
you do about your topic. Use phrases like:
I have never heard it put that way before.
and Thank you for your contribution.
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Uphold PMBOK
Support PMBOK Remind students about class goal
Acknowledge PMBOKis limited, but also
broad. Point out PMBOKwas written and edited
by volunteers
Use phrases like PMBOKis ambiguous in
places Refocus students their goal: Pass the exam!
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Add Value
Focus on passing the PMP certificationexamination Offer pertinent ancillary information
Provide examples consistent with PMBOK Turn war stories into examples 30 seconds, on topic and with a PMBOK
point
Help students synthesize and offer studytips
Check your ego at the door
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Communicate Clearly
Make communication clear, concise,complete and understandable
Identify student industries and providerelevant examples
Acknowledge and repeat questions
Test student understanding by asking them toexplain
Use PC (rather than slides) as prompt
Stand to side of screen, not in front of it
Use dark marker when writing on the board(no red/yellow colors Blue/Black Only)
Use phrases likeAre we OK?
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Provide Accurate InfoAbout PMP Certification Exam
Be familiar with current examsstructure:
200 Questions, 175 count, 25 Questionsare being tested.
Minimum score (%) in each category.
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Learn from Teaching
Review Evaluations
Inform your students in advance thatyou require their instructor evaluations
Review their evaluations at end of class
Ignore statistical outliers
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Ensure Quiet Testing Time
Ensure quiet time during practiceexamination
Avoid interrupting students withadditional comments
Take your conversations outside theclassroom (e.g., cell phone call)
Follow the six foot rule everyonemust stay 6 feet away from the doorduring the testing.
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Stay on Topic
Action Items / Parking Lot
Place unrelated items in parking lot
Document action items and review atend of session
Refer project management questions toPMI-OC breakfast meetings
Understand content of orientation andoptional sessions
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Manage Feedback
Be receptive to immediate feedback Yellow (warning)
Red (stop)
Green (continue)
Tips Follow student feedback (within reason)
Ask for feedback forms at session end
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Provide Afternoon Breaks
Students lose focus in the afternoon
Breakup session with exercises oractivities
Encourage students to take some five-minute stretch breaks
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Consistent DeliverySummary of Your Approach
Respect the schedule
Stay focused on topic
Manage feedback diplomatically
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Break
5 minutes
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Presentation ExcellenceThe Three Parts of a Speech
1. Open Gets the Audiences
Attention2. Body States the Main
Point(s)
3. Close Moves the AudienceTowards Your Purpose
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Presentation ExcellencePart 1: Open
Use It to Get the AudiencesAttention by Means of:
Startling Facts
Personal Experience
Reference to the Occasion
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Presentation ExcellencePart 1: Open
Tell What You are Going to Talk
About. Keep It: Simple
Clear
Concise
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Presentation ExcellencePart 2: Body
Use the Body to Deliver the MainPoint(s). Present Your Message ina Logical Pattern:
Logical Patterns Allow Audience toUnderstand, Recall the Information
Received
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Presentation ExcellencePart 2: Body
Build Your Speech Around Your
Purpose: Persuade
Inform
Motivate & Inspire
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Presentation ExcellencePart 2: Body
Use the Body to Deliver the MainPoint(s). Present Your Message ina Logical Pattern:
Logical Patterns Allow Audience toUnderstand, & Recall the
Information Received
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Presentation ExcellencePart 3: Close
Focuses the Audiences Attention onthe Ultimate Reason for SharingYour Message, i.e., on YourPurpose:
Summarize
Return to Your Main Theme
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Presentation ExcellencePart 3: Close
Signals the Audience, Alerts Them to aMoment of Decision, That It Is Time toEvaluate the Information, to Make aJudgment:
Review
Summarize Return to the Opening Theme
Move Toward Your Purpose
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Presentation ExcellenceDelivery
Nervousness
Channel Your NervousnessInto an Enthusiastic Delivery
(Martin Luther King, Jr.)
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Presentation ExcellenceDelivery
Verbal Communication
Choice of Words:
Use Definite, Specific, ConcreteLanguage
Prefer the:
Specific to the General
Definite to the Vague
Concrete to the Abstract
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Presentation ExcellenceDelivery
Speak Out!
Speak Clearly; Speak to Be Understood.
Stay on Mission!
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Presentation ExcellenceNonverbal Communication
Posture
Gestures
Eye Contact
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Presentation ExcellenceNonverbal Communication
Posture
Be Guided by Your Knowledge ofAudience & Occasion.
Your Stance Lets the Audience Know,If the Occasion Is Formal or Informal.
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Presentation ExcellenceNonverbal Communication
Gestures
Suit the Occasion to the Word(Shakespeare)
Emphasize Important Points
Use Natural Gestures
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Presentation ExcellenceNonverbal Communication
Eye Contact
Use It to Establish Support With Your
Audience Look for a Friendly Face
Focus on a Small Group
Look to the Whole Group. This Tells the
Audience that You are Speaking WithThem
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Presentation ExcellenceVisual Aids
They Compete With Your Words for the
Audiences Attention
They Must Be Integrated With Your Speech
Use Them Only When They Add
Understanding to Your Message
Make Them Simple & Easy to See
Tie Them to Your Words
Practice Using Them
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1-Minute Instructor Practice
How can we improve thispresentation, documentation and thePMP certification examination
preparation course?
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Next Steps
Form Groups
Select Single Slide for Each
Person Practice Teaching a Single Slide
Present Single Slide to Audience
Receive Feedback from Audience
Review Feedback in Group
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Break
5 minutes
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Lessons Learned
Instructor Practice Sessions
Peer Review Feedback
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Revision HistoryNo. Version
FromVersion To Date of Change Change Reference
0 1.0 1.1 Dec 2004 Incorporated changes from general feedback. L Bagwell
1 1.1 1.2 January 2004 Incorporated changes from Instructor Orientation. L Bagwell
2 1.2 1.3 March 2004 Incorporated changes from Winter 2004 Student Evaluations.L Bagwell
3 1.3 1.4 April 2004 Incorporated changes from Winter 2004 Lessons Learned. LBagwell
4 1.4 1.45 April 2004 Synchronized with Instructor Orientation Guide. L Bagwell
5 1.45 1.5 May 2004 Updated based on instructor orientation session. L Bagwell
6 1.5 1.6 August 2004 Updated based on self-review, rather than instructororientation session. L Bagwell
7 1.6 1.7 January 2005 Updated based on Fall 2004 lessons learned, additionalmaterials provided, results of student evaluations.Incorporated feedback from instructor orientation session. LBagwell
8 1.7 1.8 October 2005 Edited down content, added Instructor tips and new PMBOKGuide review. M Graupner
9 1.8 1.9 January 2006 Updated to the 2006 3 hour format
10 1.9 2.0 January 2007 Included selected principles of presentation excellence
11 2.0 2.2 April 2007 Fixed bugs, improved formatting for legibility