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MODEL QUESTION PAPER
PM0004 MANAGING HUMAN RESOURCES IN PROJECTS
SECTION A 1 MARK QUESTIONS
1. Which of the following is a key determinant of project performance &
success in todays competitive world of business?
a)Cross-functional teamwork
b)Cross functional department work
c) Cross functional unit work
d)Cross functional companywide work
2. Which of the following is not a responsibility of project team leader?
a) Building the specific skills & organizational support.
b) Dealing with anxieties, power struggles & conflict
c) Dealing with technical complexities
d) Strategic decision making
3. Team building is defined as:
a) The process of taking a collection of individuals with different needs,
backgrounds & expertise & transforming them into an integrated,
effective work unit
b) Sustaining high individual efforts & commitment
c) Fostering a professionally stimulating work environment
d) Facilitating team decision making
4. Which of the following is quoted by Jack E Welch, CEO of GE Company
about management style?
a) Leadership is a process & property
b) cannot afford management styles that suppress & intimidate
subordinates
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c) A leader who does not meet commitments & does not share values is
soon gone from the company
d)That effective Leadership is based primarily on being consistent.
5. According to whom effective leadership is based primarily on being
consistent?
a)Arthur Jago.
b)Peter Drucker
c) Hans J
d)Feidler
6. Team Characteristics drive project performance. However, this
relationship is not ----------.
a)Non-linear
b)Linear
c) Lateral
d)Diagonal
7. Which of the following is not an advantage of matrix structure?
a)Adaptability to changing market conditions
b)Allows sharing of highly specialized skills
c) Conflict among project team members
d) none of the above
8. Which of the following is a multidisciplinary activity requiring unifiedteamwork for successful integration?
a)Establishing a new program
b)Strategic planning
c) Conflicts among team members
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d) Computer Aided Software Engineering
9. The criteria of effective team management have ------------
propositions stated to highlight the organizational environment & managerial
style conducive to high project team performance.
a)2
b)3
c) 4
d)5
10. Expand the Acronym CASE.
a)Customer Aided Survey Engineering
b)Consumer Aided Software Engineering
c) Computer Aided Software Engineering
d)Customer Aided Social Engineering
11. -----------------methodology determines the business rules for storing,
accessing & addressing a data repository under specific conditions.
a)Project management information system
b)Project Management
c)Database Information System
d)Issues management process
12. Communication is -----------------by which information is exchanged
between senders & receivers through common system of symbols.a)Exchange
b)Conversation
c) process
d)none of the above
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13. Which of the following is not a method of non-verbal communication?
a)Facial expressions
b)Morals
c) Hand & body movements
d)Head nodding
14. The structure of the CMP includes.
a)Purpose
b)Scope
c) Table
d)All of the above
15. Which of the following is a challenge to project managers in
implementing a CMP?
a)No of People
b)Technical jargon
c) Distributed teams
d)All the above
16. Expand the acronym CMP.
a)Coordination management plan
b)Communication management plan
c) Customer management plan
d)Cool management plan
17. -------------------is a role model who sets the stage for the members
of the project team to carry out their responsibilities through mentoring,
teaching & coaching the people who work on project work packages
a)Project Manager
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b)Project Engineer
c) Functional manager
d)Operational manager
18. Which of the following is not a role of a project team leader?
a)Team facilitator
b)Coach
c) Spectator
d)Mentor
19. The project managers success as a leader is dependent on a set of---
------------------.
a)Project on hand
b)Project not on hand
c) Facilitators
d)Personal capabilities
20.
Putting someone in the job because that person is a -------------------
can be risky.
a)Bad manager
b)Good manager
c) Risky manager
d) Intelligent manager
21. For a proposed strategy to be successful it should be built on aphilosophy that recognizes the ----------- of going through a specific
strength weakness analysis to develop project strategy.
a) system
b)value
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c) attitude
d)perception
22. ---------------------channels with adversarial stakeholders should be
kept open because this is critical to getting the project point of view across.
a)Communication
b)Co-ordination
c) Co-operation
d)Competition
23. A state legislator concerned about the transportation of toxic wastes
from power plant to a repository site is an example of------------.
a) Legal right
b)Political support
c) Health & safety
d)Economic interest
24.
Providing leadership to the project team is not an important
responsibility of a stakeholder. True/False
25. A proper stakeholder management process is essential because.
a)They can affect the outcome of the project
b)Their inputs ma help proper design of the project
c) There may be political & social ramifications
d)None of the above
26. ---------------------- consists of executing the management functions
of planning, organizing, motivating, directing & controlling the
resources used to cope with external stakeholders strategies.
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a)Management process
b)Production process
c) Stakeholder Management process
d)None of the above
27. Stakeholders management is also an important of the -----------------
of organizations.
a)Operations management
b)Marketing management
c) Strategic management
d)None of the above
28. Which of the following is not included in the stakeholders list?
a)The project manager
b)The managers in the company who are involved with approvals
c) The customer
d)Computers
29. The stakeholders include all those who do not make a meaningful
contribution to a project. True/False
30. Which of the following activity is not performed by PMIS?
a)Retrieving data from different sources
b)Sending information to specific destinations
c) Conflict resolutiond)Storing data & information
31. Virtual teams are also called ---------------- teams.
a)Distributed teams
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b)Life cycle teams
c) Boundary spanning teams
d)Communication teams
32. Temporal distribution refers to whether a team operates in the same
locale or is distributed across space-time. True/False
33. Which of the following is not a characteristic of virtual teams?
a)Temporal distribution
b)Boundary spanning
c) Life cycle
d)distribution
34. In the simplest sense, -----------------is a performance arrangement
that affects how the team members send, receive, interpret, and encode
information.
a)Construction
b)repercussion
c) distribution
d)co-ordination
35. Which of the following organizations has not integrated virtual teams
into its marketing and manufacturing functions?
a)HP
b)Whirlpool.c) Sole trading concern
d) IBM
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36. To the extent that distributed team members feel socially isolated from
their coworkers, supervisors, and subordinates, the quality of both their
work and family lives will suffer. True/False
37. Firms are increasingly adopting ----------------communication tools to
facilitate collaboration among individuals and groups, both within and
beyond organizational boundaries.
a)Mechanical.
b)Electronic
c) Electrical
d)Superficial.
38. The changes in business practice and advances in telecommunications
have led to the increasing prevalence of distributed teams that interact over
long distances. True/False
39. Communication channels with -------------------stakeholders should be
kept open because this is critical to getting the project point of view across.
a)Primary
b)secondary
c) Adversarial
d)None of the above
40. Tatas nano project at Singur is one of the examples of projects
where the stakeholders interests have directly clashed derailing theseprojects seriously. True/False
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SECTION B 2 MARK QUESTIONS
1. Defining ----------------& ----------------- is one of the characteristics
of a High Performance project Teams.
a)CAD, CAM
b)Purpose, Goals
c) Methods, Channels
d)None of the above
2. Team Leadership evolves on the basis of expertise, ----------------- &
------------------.
a)Bureaucracy, procedures
b)Trust, respect
c) Procedures, politics
d)Expertise, politics
3. The four stage model of the Team performance was originally
developed by -----------& ------------.
a)Hersey, Blanchard
b)Henry, Fayol
c) Philip, Kotler
d)Fayol, Kotler
4. The degree of project success is primarily determined by the strength
of specific ---------- & --------- that are related to the work environment.a)Work & process
b) Interesting & challenging
c) Driving forces & barriers
d)Scope & objectives
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5. Identify the emerging young professionals who show a potential for ---
---------- & ------------------ & put them in charge of projects is found in
organisations.
a)Knowledge & experience
b)People & tasks
c) Leadership & management
d)None of the above
6. Diversity in communication can manifest itself through cultural
differences, -------------- & ------------ styles & communication approaches.
a)Thinking & working
b)Reading & writing
c) Formal & informal
d)All the above
7. Project meetings, both ------------- & ---------------- are an extremely
important means for communicating about the projects status.
a)Forms, reports
b)Theory, practice
c) Formal, informal
d) Integration & interdependence
8. The management of a project entails bringing into the picture those
persons & groups that have both -------------interests & --------------
interests in the management of the project as well as its outcomes.a)Contractual, vested
b)Primary, secondary
c) Secondary, tertiary
d)None of the above
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9. Shareholders can also be classified as ------------------& ----------------
-----.
a)Primary, tertiary
b)Secondary, tertiary
c) Supportive, adverse
d)None of the above
10. Once the stakeholders mission is understood, then the stakeholders -
------------- & --------------- should be evaluated.
a) Interest, motivation
b)Strengths, weakness
c) Weakness, interests
d)Motivation, strengths
11. A useful technique to better understand the nature of the external
stakeholders claim in the project is to categorize their stake as a ------------
or as ------------------- to the project.
a)Interest, motivation
b)Supportive, adverse
c) Primary, secondary
d)Policies, procedures
12. Primary stakeholders have the residual ---------------- & ----------------
to use resources to support the project objectives..
a)Efficiency, effectivenessb)Goals, objectives
c) Authority, responsibilities
d)Reports, forms
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13. The core implementation team doesnt usually have signature
authority for the project, but this group of people is directly
responsible for the overall success of the project ------------- & --------
----phases.
a)Planning & implementation
b)Designing & implementation
c) Operational & implementation
d)None of the above
14. Because of the ------------- & ----------------of many modern-day
tasks, there has been a heightened realization over the past decade of the
value of team performance to business, industry, and the military.
a)Visibility & audibility
b)People, purpose
c) Complexity & scope
d)Purpose & output
15.
Virtual team members have the capability to span organizational,
----------------- and ---------------boundaries (boundary spanning).
a)Functional, cultural
b)Area, sub-area
c) People, purpose
d)Manual, departmental
16. Team members possess ------------------- task and team ---------------that must be communicated to and understood by other team members.
a)Conflicting, additional
b)Additional, conflicting
c) Contextual, information
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d)Management, information
17. The use of collaborative technologies improves the three aspects of
knowledge management knowledge creation, knowledge --------------, and
knowledge ------------------.
a)Discovery, transfer
b)Management, transfer
c) Discovery, management
d)None of the above
18. Key stakeholders must be diligent in implementing and maintaining
virtual teams by providing them with the ------------and --------------to be
successful.
a)Equipment, tools
b)Resources, equipments
c) Machinery, furniture
d)Tools, resources
19. Without sufficient trust, team members will expend -----------time and
-----------energy protecting, checking, and inspecting each other's
work as opposed to collaborating in facilitation of process gains.
a)Time, energy
b)Resources, Management
c) Tools, Machinery
d)Weapons, Machinery
20. -------------------- &----------------- are examples of synchronous
communication applications.
a)Teleconferencing and videoconferencing.
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b)Television, Radio
c) Broadcasting, journals
d)None of the above
SECTION C 4 MARK QUESTIONS
1. Match the following drivers & Barriers of project team performance:
1. Clear Project Plans & Objectives a) Poor qualification of team
2. Good interpersonal relations b) Objectives & priorities
3. Good project leadership c) Conflict among team members
4. Professional growth potential d) Communication problems
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-d ,2- c,3-b ,4-a
d)1-b ,2-a ,3-c ,4- d
2. Match the following measures of team effectiveness with their
appropriate meaning.
1. Work & team structure a) Inspire & encourage
2. Communication & control b) Participation in project
definition & work plans
3. Team Leadership c) Flexibility & willingness to
change
4. Attitudes & Values d) Self control, accountability &
ownershipa)1- b ,2-d ,3-a ,4-c
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-c ,4- d
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3. Match the following phrases of Team Building sessions.
1. Ensure project leadership a) Personnel Evaluation
2. Create proper reward systems b) To build & lead a project team
3. Manage conflict & problems c) Integrate personal needs of
their staff
4. Ensure personal drive &
involvement
d) Resolutions
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-d ,4- c
4. Match the following phrases with their appropriate meanings.
1. Project Manager a) a subset of enterprise
2. Technology b) Key competency area
3. Project Management c) Engineering
4. Business Analysis d) personal capabilities
a)1- b ,2-c ,3-d ,4-a
b)1- d,2- c,3-a ,4- b
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-c ,4- d
5. Match the following competencies of project manager with their
appropriate meanings.
1. Ability to assume risk a) Perseverance & toughness2. Ability & the courage to make
decisions
b) teach, coach & guide people
3. Tenacity / Persistence c) inevitable trade offs
4. Ability to mentor d) creativity & innovation
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a)1- b ,2-c ,3-d ,4-a
b)1- d,2- c,3-a ,4- b
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-c ,4- d
6. Match the following challenges faced by the project managers in
communication with their proper meanings.
1. Size a) Common differences
2. Complexity b) Number of people
3. Location c) Technical requirements
4. Diversity d) Geographical area
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-c ,4- d
7. Match the following contents of CMP with their meanings.
1. Purpose a) Coverage
2. Scope b) Goals
3. Constraints c) Description
4. Table d) Restrictions
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-d ,4- c
8. Match the following table columns of a structure of CMP with
their proper meanings.
1. Responsibilities column a) Specific support
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requirements
2. Frequency & time
column
b) Lists factors that restrict the
performance
3. Equipment & supplies
column
c) Lists major activities
4. Constraints column d) Lists how often
communication occurs & when
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-d ,4- c
9. Given below are the stakeholders and their roles, match them
together.
1. The Customer a) The person who shares
responsibility for project
success
2. The Projectsponsor
b) Person / entity that paysfor the project
3. Functional
Management
c) Approve the project
documents
4. The Review &
Approval Team
d) The company's officials
with an interest in your
project
a)1- b ,2-c ,3-d ,4-ab)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-d ,4- c
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10. The following are the strategic issues identified in the
stakeholders vested interest. Match them.
1. Economic interest a) Operating license
2. Legal right b) Wage rates
3. Helath & safety c) Values enjoyed by the group
4. Life Style d) working conditions
a)1- b ,2-c ,3-d ,4-a
b)1- a,2- b,3-c ,4- d
c) 1-c ,2- d,3-a ,4-b
d)1-b ,2-a ,3-d ,4- c
11. Match the following environmental factors affecting the project.
1. License a) Technological factors
2. Education b) Environmental factors
3. Pollution c) Social factors
4. Knowhow d) Legal factors
a)1-a,2-b,3-c,4-d
b)1-b,2-d,3-a,4-cc) 1-d,2-c,3-b,4-a
d)1-c,2-d,3-b,4-a
12. Match the dimensions of team work with their proper meaning
1. People a) Task-technology-structure
2. Purpose b) satisfaction
3. Output c) Technical4. Technology d) Trust
a)1-a,2-b,3-c,4-d
b)1-d,2-a,3-c,4-b
c) 1-d,2-c,3-b,4-a
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d)1-c,2-a,3-b,4-d
13. Match the different types of distributed environments with their
appropriate meaning:
1. Adhoc tem a) Task-technology-structure fit
2. Intact team b) Hierarchical
3. structured teams c) stable membership
4. Technology d) temporary team
a)1-a,2-b,3-c,4-d
b)1-b,2-d,3-a,4-c
c) 1-c,2-a,3-b,4-dd)1-d,2-c,3-b,4-a
14. The following are the aspects of face - to - face communication &
distributed settings that determine the nature of communication within
team. Match them:
1. Co-presence a) See each other
2. Visibility b) Physical space3. Audibility c) Time
4. Contemporability d) Hear each other
a)1-d,2-b,3-c,4-a
b)1-b,2-a,3-d,4-c
c) 1-c,2-d,3-a,4-b
d)1-a,2-d,3-c,4-a
15. Match the pairs:
1. Team work a) a process & a property
2. project leadership b) High performance teams
3. project communication c) temporal distribution
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4. virtual team d) PMIS
a)1-b,2-a,3-d,4-c
b)1-a,2-b,3-c,4-d
c) 1-d,2-a,3-b,4-c
d)1-a,2-c,3-d,4-b