© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Discover 2013 Barcelona | December 10-12, 2013
Playtech’s end-to-end Business Service Management journey Eli Eyal
2
Who is Playtech founded in 1999
based in Isle Of Man
traded on London stock exchange
317.5Euro (2012 revenue)
approximately 2,500 employees in development centers in six countries.
Customers include land-based casinos and online companies
3
About Playtech world’s largest publicly-traded online gaming software supplier
develops unified software platforms and content for the online and land-based gaming industries, and provides a range of ancillary services such as marketing, hosting and CRM.
Offers a best-of-breed product suite, including casino, casual games, sports betting, live gaming, lottery, and the world’s largest bingo networks.
4
Who am I?
Eli Eyal
OSS manager in Playtech
Worked in many types of organizations including network providers, development companies and IT organizations
15 years of monitoring systems deployments
10 years of implementing HP software and products
15 years experience in integrations.
5
2009 – Turning year
Playtech realizes it’s no long a small start-up
Decision to move from a small and free monitoring tool to enterprise monitoring tool
Better monitoring
Something to show to the customers
6
End to end solution = success
What do you need for a success
Project manager
• Knowledge in the field
• Vision
• Backup from management
7
End to end solution = success
What do you need for a success
Understanding the environment and customers
• What is needed
• What is wanted
• What will be you final result
8
End to end solution = success
What do you need for a success
The right tool
• One tool is not enough
• Single point of monitoring is not relevant anymore
• Flexibility and rapid change ability
• Presentation is everything
9
End to end solution = success
What do you need for a success
A good team to deliver
• Knowledge is everything
• documentation
• Know how you start – know where you are going
10
OSS in Playtech Based on HP software
Monitoring
Operations Manager 9.10
SiteScope 11.13
Network Node Manager 9.10
Configuration Management
uCMDB 9.05
11
OSS in Playtech – Cont. BSM 9.13
Main console
• Events from OMi
• Graphs from OVPM
• Graphs from SiteScopes
• Impact on Models from uCMDB
• Business KPI monitoring by SHA
• Tools from events and from CIs in any View
• User Management
12
BSM
OM
SiteScope
Topology
Topology
Topology
Topology
Events Events Events
13
Monitoring Methods and objects Agent based monitoring
Agent installed on all OS provides HW and OS monitoring:
• CPU
• Memory
• Swap
• File systems
• OS related processes
Application monitoring
• DB monitors – SQL queries
• Application port status and response
• Application logs
14
Monitoring Methods and objects Agent –less remote monitoring
Providing status check for
• URLs
• DNS resolution
• SSL certificate expiration
Network monitoring
Monitoring servers network availability
Monitoring communications availability between applications
15
Monitoring Methods and objects BPM
Synthetic user experience for our .com products
Monitoring from 6 locations in the world
16
What more is needed?
Early detection
Pro-active Vs. Re-active - Prediction
Monitor what we cant monitor
• Human errors
• Internal bugs
• External dependencies
17
Service Health Analyzer - infrastructure Originally for infrastructure monitoring
Take the CPU or memory counters
Create baseline for behavior
Create the behavior of the KPI
• For a day
• For a week
• For a month Compare the current sample to this baseline
• Am I in or out? (of the baseline…)
18
Service Health Analyzer - business If can be done on infra, why not on business?
Collect business KPIs
Create baseline on each KPI
Send alerts when 3 or more baseline is breached (configurable)
What is the benefit?
Alerts on use cases where standard monitors do not apply
3rd party issues
When no monitoring is available
19
Example 1:
Planned outage
Anomaly detected: Sudden drop
20
Sudden drop in number of real players
Abnormal behavior started here
End users impacted
21
Cause - Denial of Service Attacks
22
Example 2 – Behavior change
23
Example 3 – Login problem
25
Anything is possible
You Just need to be specific about it
26
Questions?
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
For more on BSM hp.com/go/bsm