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PIKA TECHOLOGIES
FEATURE PRODUCT: µWarp µIPBX
VALUE ADDED RESELLER MANUAL
Latest revision: June, 2014
Table of ContentsSECTION I: OVERVIEW & VALUE PROPOSITIONSECTION II: INSTALLATIONSECTION III: DEBUG & DIAGNOSTICSSECTION IV: SUPPORT & DOCUMENTATION
µWarp µIPBX OVERVIEW & VALUE PROPOSITION
Section I
What is µIPBX?µIPBX is a low cost, 100% solid state, fully functional, SIP based IP PBX with enhanced security that is both easy to install and easy to configure
µIPBX Features OverviewIVR and auto attendant
15 party conferencing
15 concurrent calls DTMF Clamping to improve processing
Voicemail to email
Firewall
*
* Features are IP-based only
For a full feature listing, please refer to “important links” page at the end of this document
µIPBX Target Customers
Value OEM (white label)
resellers
PBX Installers System integrators (SI)
Value Added Resellers (VARs)
Value Added Distributors (VADs)
Telecom operators
µIPBX Competitive Differentiators• Compact:
3.8”L x 1.5”W x 1.1”D (9.6cm x 3.8cm x 2.8cm)
• Enhanced security• Feature rich* • Customizable GUI• White label branding and
customization options• Tier 1 support* Please refer to “Important links” page for more details on product features
Hardware SpecificationsFEATURE ADDITIONAL
DETAILSExternal power supply with USB type A plug AC 110-240V, 50-60HzPower consumption 4WNo moving parts High MTBF
Operating temperature OºC to 45ºC
Storage temperature -20ºC to +85ºC
Humidity, non condensing 5% - 95%
Re-Branding & Customization RequestsPIKA supports re-branding and other customizations requests for µIPBX hardware* and software
* 500 unit minimum order quantity to support hardware customization. Options for label customization include a choice between sticker or silkscreen
Part Number PIK-99-00991
ΜWARP ΜIPBX INSTALLATION
Section II
Hardware Connection
Existing Network Recommended Network
SIP Phones
Advantages:• Allows phone auto provisioning• Higher VoIP security• Delivers best performance
Requirements:• Requires existing wiring• Requires manual phone
provisioning or must serve DHCP
Configuration Work Flow
Connect to the µIPBX over IP
Configure the µIPBX through the onboard GUI:
• Setup time and date• Provision phones• Setup trunks• Program dial plan
• Setup auto attendant• Setup voicemail box• Other features to
configure include music-on-hold (MOH), paging etc.
STEP 1 STEP 2
How to Connect to the PIKA µIPBX
Establish connection to the µIPBX by plugging in the USB key to yield the unit’s IP address
Direct your web browser to the IP address that appears
Once the configuration GUI appears, log in using a username & password (default admin / admin)
STEP 1 STEP 2 STEP 3
GUI screen shot
IP Phone ProvisioningPIKA µIPBX enables full SIP plug-and-play detection and push from the following phone manufacturers:
• For phones not on this list, manual provisioning is available, refer to uIPBX user guide (see Important Links page in this manual)
• Other phones can be added based on volume opportunity, contact [email protected]
*
USB Key Usage for the PIKA µIPBX It is not mandatory to use a USB key with the PIKA µIPBX however, it does provide additional storage which allows the following enhancements: • Custom IVR prompts storage enabled• Voicemail size limits removed (default five per extension @60
seconds)• Voicemail formats stored as WAV delivering higher quality &
email compatibility• MoH single file limit removed• Enables remote updates through the GUI• Logs
ΜWARP ΜIPBX DEBUG & DIAGNOSTICS
Section III
µIPBX Diagnostic Workflow Overview
DETERMINE HARDWARE FAULT
DETERMINE SOFTWARE REVISION
DETERMINE SOFTWARE FAULT
PEFORM A FACTORY RESET AND RECOVERY
PLEASE REFER TO FOLLOWING PAGES FOR DIAGNOSTIC CHALLENGES & SOLUTIONS
Determining a Hardware FaultSYMPTOM POTENTIAL
RESULTDIAGNOSTIC
Middle power LED is not green
Check power adapter. If challenge not resolved… Unit failure
Status LED continuous alteration between green/red
Corrupt software Unit failure
No Ethernet light Dead Ethernet Unit failure
USB recovery procedure not successful on both USB ports.
Unit failure
Software Debugging• Insert USB key and wait at least 15 seconds, remove and
install on a PC. • Check file: uIPBXinfo.txt
- Includes version information and IP address• Check file: iIPBX_logs/uIPBX.log
- Troubleshooting log- Enabled through GUI- Reporting > System Logs > ‘Start Logging to USB’
email these files and problem description to [email protected]
Factory reset and recovery
Refer to the uIPBX User Guide for doing the following:
Factory reset• Use this to wipe the unit to factory configuration. • GUI > Factory Reset (configuration)
Recovery• Use this in case of no GUI access.• Recovery through USB (file: pikaupbx.reset)• Firmware recovery (file: bin file)
How to do a firmware upgrade
Refer to the uIPBX User Guide for the following:
Via GUI• Preserves current configuration. • GUI > Update, and follow procedure.
Via USB Key• Use this in case of no GUI access.• Place firmware BIN file on USB key, insert into USB port on
unit.
ΜWARP ΜIPBX SUPPORT & DOCUMENTATION
Section IV
SUPPORT LEVEL
OWNERSHIP RESPONSIBILITY
LEVEL 1 & LEVEL 2 VAR • Hardware fault diagnostics
• Configuration & GUI support
LEVEL 3*PIKA
TECHNOLOGIES
• Documentation omissions • Discovered bugs• For sales support contact your account
manager• For Level 3 technical support questions
contact [email protected]* Level 3 support accepted from approved value added resellers (VARs) only
Support Levels & Responsibility
Submitting a Level 3 Support TicketWhen submitting a support ticket, please be prepared to provide the following;• Product MAC address (see label on unit)• µIPBX software version• Detailed description of problem• Log files• Configuration backup file (backup_yeardate_time)
* Level 3 support accepted from approved value added resellers only ** For ‘how to submit’ via support ticket link, please refer to “important links”
*
Important LinksELEMENT LINKRelease notes, known issues, full feature list and firmware updates
http://docs.pikatech.com/display/uIPBX/Release+Notes+-+Version+1.X
Frequently asked questions (FAQ) http://docs.pikatech.com/display/uIPBX/Frequently+Asked+Questions
Configuring the µIPBX http://docs.pikatech.com/display/uIPBX/User%27s+Guide+-+Version+1.x
Submitting a tech support ticket [email protected]
Documentation, Datasheet, ‘quick start’ guide, hardware manual http://docs.pikatech.com/pages/viewp
age.action?pageId=7733276
PIKA TECHOLOGIES
FEATURE PRODUCT: µWarp µIPBX
VALUE ADDED RESELLER MANUAL
Latest revision: June, 2014