Phone Assistant(Ver.1.5)
KX-NCS1101/KX-NCS1105KX-NCS1110/KX-NCS1199KX-NCS1201/KX-NCS9101
Panasonic Communications Co., Ltd.Office Network Company
• Phone Assistant Series Product Lineup• License Type• Comparison Table with PC-Phone/Console• Good points of PA• System Configuration • What is Phone Assistant • What is Phone Assistant Status• What is Phone Assistant Manager• PA Connection Diagram• PA Installation and start PA• Phone Assistant IP Softphone Plug-in• How to log in PA Status (Supervisor/Operator)• PA for wireless system (PS) (Ver.1.5)• PA Operator Console (Light) (Ver. 1.5)• Out look Add-in on PA (Ver. 1.5)• E-mail Integration (Ver.1.5) • Chat function over PA (PA Ver. 1.5)• PA Ver.1.5 Improvements• PA and NCV200 Multi Operation (G3 CTIMUX)• Up-grade from old version• Detailed Function of PA and PA Status Pro
“Phone Assistant (Ver.1.5)
“Phone Assistant Series Product Lineup
Phone Assistant Manager- System Speed Dialing- Extension name - Personal Speed Dialing
(Easy Maintenance by customer)
Phone Assistant Status- Monitor another extension- Barge In/Take Over/Listen In
(Supervisor Function)
Phone Assistant- Making/Answering Call
(Easy Call Handling)
We have three applications
Application Product
Licensed module
PA Pro KX-NCS1101 (PA Pro 1 License)KX-NCS1105 (PA Pro 5 License)KX-NCS1110 (PA Pro 10 License)KX-NCS1199 (PA Pro 128 License)
PA Status Pro KX-NCS1201 (PA Status Pro 1 License)
IP Softphone KX-NCS9101 (PA IP Softphone 1 License)
“License Type
For example, for 25 users to use Phone Assistant Pro, the following models would be required:KX-NCS1110 x 2KX-NCS1105 x 1
KX-NCS1101/1105/1110/1199 has the same license of PA Pro, but the number of the license in one package is different.Others KX-NCS1201 and KX-NCS9101 have a different license to activate the different modules of PA.
PAPA + PA Status
PC-PhonePC-Console
Configuration
Interface
Pair Extension
Conversation
3rd Party CSTA linkServer/Client
1st Party CSTA link
USB or LANPT-USB
(need KX-T7601)
DTP/APT(/ SLT) and IP-PTIP-Softphone
T7633/36 DPT only
LicenseRegistration
via audio port of PC via Pair DPT
Recording by VM (2way-rec) by local PC
at Server(License is not bound to PC)
at each local PC(License is bound to PC)
Systematic solution Personal solutionType of solution
Comparison Table with PC-Phone/Console
Good points of PA -1Phone Assistant (PA) Productivity software is a solution for the customer who wants to integrate their KXTDA system with their LAN !
If the customer selects the IP-Soft phone, Phone Assistant software creates full integration between the KXTDA and the customer’s PC !!
Ext.201
“
PAIP Soft phonePA Server
Phone Assistant combined with IP-Soft phone creates an intelligent communication system based on IP technology !!!
PA ClientsLAN
Real CTI (CSTA) Telephony Control
PA series software integrates telephony features into the customers data network.
It is not necessary to use a cabled telephone device (APT, DPT or IP-PT).
The user can use IP Softphone or the plug in software module for the IP Softphone of Phone Assistant right from their own desk top computer!
Good points of PA -2 “
System Configuration -1PA Server
KX-TDA
LAN
Wired Extension line
IP-PTKX-NT136/265
Plug in IP-Softphone
KX-NSC9101
PA Client
LAN or USB
“
DPT or APT (or SLT)
PA Client
PA Client
IP-SoftphoneKX-NCS8100
System Configuration -2PA Server
KX-TDA
LAN
Wired Extension line
IP-PTKX-NT136/265
IP-Soft phoneKX-NCS8100KX-NSC9101
PA Client
LAN or USB
“
DPT or APT (or SLT)
PA Client
PA Client
Router(NAT Traversal )
PA Client Can Be Implemented as a Remote Office Solution
VPN
Router(NAT Traversal )
Phone Assistant (PA)
“
PA handles the following functions:
- Making Calls/Answering Calls/Transfer callDirect dialing/By Contact list
- Contacts List (Easy Dialing)The user can make a call easily using a customizable contact list
- Call HistoryThe user can view his/her incoming and outgoing call histories on a PC.
- PresenceThe user can see the status or Absent Message of other extensions.
- FWD/DNDThe user can easily change the FWD/DND setting of his/her extension.
- Call Control (easily handle a call)Operation buttons automatically display on a PC.
Phone Assistant (PA) Functions -1
Phone Assistant (PA) Functions -2 “
- IP Camera Integration (Panasonic KX-Series)If a Panasonic IP Camera is available on the network, images or video streaming from the IP camera can be viewed using PA.
- IP Soft phoneIt is possible to use built-in IP Soft phone via an IP-EXT card using PA without KX-NCS8100 (IP Soft phone).
- Microsoft Outlook Integration (Outlook 2003 only)The user can make a call directly from Outlook.
- Voice Processing System Integration (e.g. KX-TVM series)The user can record a conversation to voice mail automatically or manually. If a message is left on a mail box, the message indication will be displayed on PA.
Phone Assistant (PA) Functions -3 “
Direct dialing Contacts ListFWD/DND Status/Setting
Call HistoryIP Camera
ON/OFF-Hook
Navigate to easy handling.
Navigate to how to operate.
Main Menu
Phone Assistant (PA) Functions -4 “
Navigate to how to operate.
Phone Assistant (PA) Functions -5 “
Easy Call handling.
Phone Assistant (PA) Functions -6 “
Personal Contact List
System Extension List
Phone Assistant (PA) Functions -7 “
PBX PA Pro mode
PA Pro Trial mode
PA Express mode
PA Pro mode + PA Express mode
KX-TDA30/50
128
2 5 128 + 5
KX-TDA100KX-TDA200 4 10 128 + 10
KX-TDA600 8 20 128 + 20
KX-TDE100KX-TDE200 8 10 128 + 10
Phone Assistant User Capability -1
PA Pro mode : Fully licensed with no restrictions.PA Pro Trial mode : No restrictions for 60 days.PA Express mode : Free license with limited functionality.
- Once a license is registered, Pro Trial mode will no longer be available- Express mode will be available for the number of users as described above,
even after a license has been registered. For example, if 40 licenses are registered using KX-TDA100, the first 40 users will log-in to PA with Pro mode automatically, and the 41st and later users will log-in to PA with Express mode.
“
For example, in case of KX-TDA30
Trial period (60days after installation)
After 60days
User selects to buy the product and to register one license
Registration 1 license
Phone Assistant User Capability -2 “
PA Express mode
PA Express mode
PA Express modePA Pro Trial modePA Pro mode
PA Pro Trial mode
PA Pro Trial mode
User selects to continue to use free version
PA Express Client
Client-5Client-4 Client-6
PA Pro Client
Client-2Client-1 Client-3 Client-7 Client-8
Phone Assistant User Capability -3 “
- PA Pro license is no longer first come first served. PA clients can now be set as express only users in PA Manager
PA Pro/PA Pro Trial/PA Express mode Comparison Table
Functions PA Pro/PA Pro Trial mode PA Express mode
Contact List 100 groups and 100 items for each Group
2 groups and 10 items for each group
Outlook Integration
( CMR Integration)
Yes Not supported
Call History No limitation Last 10 calls
IP Camera Monitor 4 1
IP Softphone (*) Yes Not supported
Function Preset 20 1
Conference Set up as Initiator Participant only
(*) To use IP Softphone with Pro mode, a license for KX-NCS9101 is required. IP Softphone can be used with Pro Trial mode with no license.
Phone Assistant (PA) Status
- Extension MonitorDetailed information about extensions can be monitored.
- Making Calls/Answering CallsA supervisor/operator can make/answer a call from PA Status.
- Redirecting incoming calls to other extensionsA supervisor/operator can redirect an incoming call to another extension.
- Call History (Supervisor only)It is possible to view the information on the call activity of other extensions.
- Report (Supervisor only)It is possible to export the call histories of monitored extensions to a CSV.
- Barge In/Take Over (Supervisor only)A supervisor can barge into an ongoing conversation or take over a call.
- Listen In (Supervisor only)A supervisor can listen in on an ongoing conversation.
PA Status Functions (Supervisor/Operator)A supervisor can use all of the PA Status functionsAn operator can use a limited number of PA status functions.
PA Status Functions -1 “
Main MenuOperator Console
Main MenuSupervisor
PA Status Functions -2 “
PA Status Functions -3 “
Call
Listen In
Barge In
Take over
Redirect
Pick-up
PA Status Functions -4 “
PA Status Functions -5 “
PA Status Functions -6 “
“
PBX PA StatusPro mode
PA StatusExpress mode
PA Status Pro mode + PA Status Express mode
KX-TDA15/30/50KX-TDA100/200 KX-TDA600KX-TDE
8 3 11
PA Status User Capability
PA Status Pro mode Fully licensed with no restrictions.PA Status Express mode Free license with limited functionality.
(There is no trial mode for PA Status.)
PA Status Pro and Express Difference
Functions PA Status Pro PA Status Express
User Capability Max. 8 Users Max. 3 Users
Extension Monitor Max. 128 Extensions
Max. 5 Extensions
Call History No Limitation Last 10 Calls
Listen In Yes Not Supported
“
PA Status Pro/PA Status Express Mode Comparison Table
Supervisor Operator
Functions Pro Express Pro Express
Extension Monitor
100 Group & 100 Ext for each Group
5 Extensions 100 Group &100 Ext for each Group
5 Extensions
Making calls Yes Up to 5 users Yes Up to 5 users
Answering calls other extensions
Yes Up to 5 users Yes Up to 5 users
Redirecting calls other extensions
Yes Up to 5 users Yes Up to 5 users
Call History Yes
No limitation
Up to 5 users
Last 10 calls x 4 call types
Not supported
Report Yes Up to 5 users
Barge In/Take Over
Yes Up to 5 users
Listen In Yes Not supported
“
Phone Assistant (PA) Manager
PA Manager -1 “
Extension Setting Function- Absent Message Setting- Flexible Key- Personal Speed Dial- Extension PIN
The PA Manager has two Functions
PA Maintenance- PA user administration- PT for making call from PS- Dial modification for dial Copy- Remote Alarm Notification - E-mail Seeing
PBX setting - System Date Time - System Absent Message - System Quick Dial - DISA AA Destination Setting - Extension Name/Number - Holiday Table Setting - Time Service Mode
Administrator Function
PA Manager -2
AdministratorID/PW
“
Main Menu
PA Manager -3
ExtensionSetting
“
- Absent Message Setting- Flexible Key- Personal Speed Dial- Extension PIN
Main Menu
PA Manager -4
AdministratorFunction
Main Menu
Extension Setting
+
“
PA Connection Diagram
PA Status
PA Server
PA Services
PA Manager
PA
PA
SQL Database
IP-Softphone
KX-NT136/265
APT/DPTPA Server
CTI-Link card IP-EXT card
Port 12300 PA-LinkPort 33333 CTI-Link
Connection Diagram -1
IP-EXT link by multiple ports
PAWeb browser
for programmingPort 8080
PA Client-A
PA Client-B
PA Client-C
PC-2
PA Status
PA Status
PA Server
PA Services
PA Manager
PA
PC-1
Connection Diagram -2
PA
PA Client-C
PA Client-B
PA
Administrator
PA Client-A
Administrator/Extension Setting
Web browserfor programming
Web browserfor programming
PC-4
PC-3
SQL DatabaseWeb browser
for programming
“We do not need any specific PA Server. A PA Client PC can be used for the PA server.
Administrator
PA Installation and start PA
CSTA multiplexer (G3-CTIMUX)
PA Server Setup- PA Server- PA Services- PA Manager- PA Database
PA Client Setup - PA and PA Status- PA IP-Softphone Plug-in Manuals
Quick Reference Manual
Contents of Common CD-ROM (PA Vre.1.5)
Installation “
Installation (System Requirements)PC (PA CTI Services)
Minimum Recommended
CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU.
2.0 GHz Intel Pentium/Celeron processor or comparable CPU.
RAM 256M 512M
OS Microsoft Windows ® 2000 Professional, Windows XP Professional
Windows Server ® 2003 Standard Edition
HDD 1.5 GB available space 2.0 GB available space
Video Resolution 1024 x 768
Interface For USB connection to PBX:USB 2.0
For LAN connection to PBX:100 Base-T
“
Installation (System Requirements)
PBX Main
Minimum Recommended
CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU.
2.0 GHz Intel Pentium/Celeron processor or comparable CPU.
RAM 256M 512M
OS Microsoft Windows ® 2000 Professional, Windows XP Professional
Windows XP Home Edition
HDD 1.5 GB available space 2.0 GB available space
Video Resolution 1024 x 768
Interface 100 Base-T
PC (PA Client)
KX-TDA30 (PSMPR Software File Version 4.0000 or later)KX-TDA100/KX-TDA200 (PMPR Software File Version 3.2000 or later)KX-TDA600 (PLMPR Software File Version 3.1000 or later)KX-TDE100/KX-TDE200 (PMMPR Software File Version 1.0000 or later)
“
Installation “
PA Server Setup- PA Server- PA Services- PA Manager- PA Database
Start PA client software
Every Client PC
PA Client Setup- PA and PA Status- PA IP-Softphone Plug-in
User setting by PA Manager (Administrator Mode)
License Registration
Server PC
Installation (PA Server/Services/Manager)“
We easily install PA Server/Service/Manager follow with the PA setup wizard.
Installation (License Registration) “
Start PA Server
(Windows icon tray)
Right Click License
License Web
“
Start the Internet Explorer
Input http://PA Server IP address:8080 in the address field.
E.g. http://192.168.1.200:8080
Enter the followings Username Field: administratorPassword: 1234 (Default)
Click
Installation (User Setting) -1
“
Click
Installation (User Setting) -2
“
Fill in the following field and click “SAVE”
Installation (User Setting) -3
Installation (PA Client / IP-Softphone) “
We easily install PA Server/Service/Manager follow with the PA setup wizard.
Start PA client software (PA Basic Function)
Click to search the PA Server automatically.
Enter “User name” and “Password” and click “Login”
Start Phone Assistant
Windows Desktop
Phone Assistant IP Softphone Plug-in
(KX-NCS9101)
Install “PA Client ”
IP-Softphone (Same function As NCS8100)
“PA Client ”
Phone Assistant IP Softphone Plug-in -1“
Automatically Installed
The first time Softphone is used, registration to PBX is mandatory.The registration steps are the same steps as the NCS8100.
Phone Assistant IP Softphone Plug-in -2
License
PA ServerKX-TDA
Plug in IP-Softphone
LAN or USB
KX-NCS8100
License is in KX-NCS8100
License is in PA Server
“
Phone Assistant IP Softphone Plug-in -3
License Registration
PA ServerKX-TDA
LAN or USB
“
Phone Assistant IP Softphone Plug-in -4
How to start
PA ServerKX-TDA
LAN or USB
“
PA IP Softphone Plug-in can be used with PA Client in Pro Trial mode.In this case, there is no need to register the license for IP Softphone Plug-in.
PA IP Softphone Plug-in can be used with PA Client in Pro mode.In this case, it is necessary to register the corresponding license number for IP Softphone Plug-in.
PA Express mode can not use PA IP Softphone Plug-in.
Phone Assistant IP Softphone Plug-in -5 “
How to log in PA Status (Supervisor/Operator)
How to log in PA Status (Supervisor)
Programming by PA Manager
“
How to log in PA Status (Operator)
Programming by PA Manager
“
How to log in PA Status
PA Main Menu
PA Status Main Menu
“
New Menu Icon
PA for wireless system (PS)
(PA Ver. 1.5)
Target: Control Wireless system (PS) by PA
PA for wireless system (PS) -1 “
Making call by PA
PA for wireless system (PS) -2 “
Feature Support
Make Call (Manual Answer) Yes *1 Make Call (Auto Hands-free) No Incoming Call Display Yes Answer Incoming Call No *2 Call Transfer No *2 Set Call Fwd and Absent message Yes
*1) Since PBX does not support CTI control for making call from PS, Dummy PT controlled by CTI calls PS and transfers the call to CO. Call destination is commanded by CTI (PA server). The PT is not used by end user. The PT is booked for this feature only.
*2) Since PBX does not support CTI control for PS during talking and ringing, these features are not supported. But answer or transfer by operation of PS is available.
Features
PA for wireless system (PS) -3 “
1- Click telephone number(01-2345-6789) on client PC.
4- Call PS
2- sends telephone number.(01-2345-6789)
3- Make call form 101 to 201
5- Answer
Public Network
7- Call 01-2345-6789.
Make Call from PS
D-PTas PS CTI
BOX
Ext 101
<Condition> - One channel is occupied during “4- Call back” to 7-Call CO. *) After dial all digits, PT is disconnected immediately (Unscreened Transfer)
PS Ext 201
6- Transfer call form 101 to *47+201+PIN+9- 01-2345-6789Call as 201 incl CLIP using Walking Extension feature
PA Client for PS
<New Setting>PT for making call from PS101,102... (Max. 8ch)
PA Server
PA for wireless system (PS) -4 “
Incoming call to PS
D-PTas PS CTI
BOX
Ext 101
PS Ext 201PA Client for PS
PA Server
1- Incoming Call from 01-2345-6789.
2- Inform destination (Ext 201)and tel. no. (01-2345-6789)to server PC.
3- Inform tel. no. (01-2345-6789)to client PC.
4- Customer data base for01-2345-6789 is displayed automatically.
6- Answer call by PS.
Public Network
5- Incoming call to PS.
(But, cannot Answer call by PA.)
PA for wireless system (PS) -5 “
- Call Control Tab is removed for PS since PBX does not support CTI control for PS during talking and ringing.
- “Drop” is disabled (gray display) for PS since PBX does not support CTI control for PS during talking includes “end of call”.
Conditions
PA for wireless system (PS) -6 “
PS CTI BOXD-PT Extension No.
*472501234
*47+Ext.No+PIN
Programming
PA Operator Console (Light)
(PA Ver. 1.5)
PA Operator Console (Light) -1 “
Main Menu Operator Console
Pick-up
Call
Redirect
PA Operator Console (Light) -2 “
Monitor (Contact)
History of other extension
Report
Override / Take Over
Listen-in
Make call
Pick up incoming call to other extension
Redirect incoming call to other extension
1 group
X 5 users
1 group
X 128 users
for 5 users10 calls x 4
types
NoLimit
Yesfor 5 users
Yes
Yesfor 5 users
Yes
N/A Yes
N/A N/A
N/A N/A
N/A N/A
PA StatusExpress
PA StatusPro
SupervisorMode
SupervisorMode
1 group
X 5 users
100 groups x 100 users
for 5 users10 calls x 4
types
NoLimit
Yesfor 5 users
Yes
Yesfor 5 users
Yes
N/A Yes
Yesfor 5 users
Yes
Yesfor 5 users
Yes
Yesfor 5 users
Yes
PA StatusExpress
PA StatusPro
SupervisorMode
1 group
X 5 users
100 groupsx 100 users
N/A N/A
N/A N/A
N/A N/A
N/A N/A
Yesfor 5 users
Yes
Yesfor 5 users
Yes
Yesfor 5 users
Yes
PA StatusExpress
PA StatusPro
Operator ConsoleMode
Version 1.1 Version 1.5
*) PA Status “Disable”, “Enable as Supervisor” or “Enable as Operator” is assigned for each user by PA Manager.
Out look Add-in on PA (PA Ver. 1.5)
When we install the PA client, the outlook Add-in function is automatically implemented onto the Microsoft Outlook.
Outlook Add-in on PA -1 “
Making call by OutlookAnswering call by Outlook
- A PA Pro license is needed.- PA client software should activate.
Target: Making call/Answering call by Outlook
Making call
Outlook Add-in on PA -2 “
Yoshida, Y – Business : 0924771234Tanaka, S – Business : 03661110099102204
Direct input
From pull down Menu
Answering call
Outlook Add-in on PA -3 “
Click
Outlook Add-in on PA -4 “
For user who wants to use the outlook add-in function mainly, we have some option setting on PA.
New option:PA automatic minimize to system tray after automatic log-in
New feature:PA automatic return to previous status (system tray for example) when end of call, if automatic pop-up feature is used.
If the Outlook Add-in function is not needed,
Outlook Add-in on PA -5 “
Gray Out
If PA Client software is deactivated
Delete check
Pop-up Function (Condition)Outlook integration works ok for personal outlook address book only. Not for global address book.
E-mail Integration (PA Ver. 1.5)
Non PA ClientPA Client
E-mail Integration (PA Ver. 1.5) -1 “
Programming by PA Manager
E-mail Integration (PA Ver. 1.5) -2 “
2- Select the destinationPA client or
Non-PA client
3- Select “Send e-mail”
Pup Up E-mail Application
1- Select Contact
E-mail address is set automatically
E-mail Integration (PA Ver. 1.5) -3 “
How to integrate PA to the E-mail application
1- Open Internet Properties2- Go to Programs
3- Select your E-mail application
-SanDear
(PCC)From
092-477-1234
Please call me.
Regards
E-mail Integration (PA Ver. 1.5) -4 “
E-mail Integration optional settings (pre-programmed message)
From Toyota, Dave (PCC)
E-mail Title
Dear Yoshida, Taka –San
Please call me.
Regards Uchida, Katz092-477-1234 104
E-mail Message
Chat function over PA (PA Ver. 1.5)
Text chat
PA ClientPA Client
Chat function over PA -1 “
2- Select the destinationIt should be a PA client
3- Select “Start chat”Chat Screen
Message display area
Text input area
1- Select Contact
Chat function over PA -2 “
Chat Screen Ext.101
Please call me. Chat Screen Ext.102
Takeda. S: Please call me.
The Chat Screen pop up
PA Ver.1.5 Improvements
PA Ver.1.5 Improvements -1 “
Call Option - Call Extension - Call Phone (Mobile) - Call Phone (Home) - E-mail - Start Chat
- Call Extension- Call Phone (Mobile)- Call Phone (Home)- E-mail
PA Manager setting
PA Ver.1.5 Improvements -2 “
When called party is busy or no answer,PA - Active Call Window supports following options. - Open E-mail software (E-mail address is set automatically.) - Start chat - Call VM (No need wait Fwd No Answer Timer) - Set call back busy - Set call waiting tone - Leave message waiting
PA Ver.1.5 Improvements -3 “
Fwd set from Fwd display on main panel and save to Fwd preset.
PA Ver.1.5 Improvements -4 “
VM access from MSW button even if no MSW
PA Ver.1.5 Improvements -5 “
Automatic History data receive when History tab is opened
PA Ver.1.5 Improvements -6 “
Automatic user profile setup (like automatic mailbox setup of VM)
PA Ver.1.5 Improvements -6 “
Automatic user profile setup
Extension Name is loaded from the PBX.
PA Ver.1.5 Improvements -6 “
Automatic user profile setup
Extension Name is automatically programmed.
PA and NCV200 Multi Operation
(G3 CTIMUX)
PA and NCV200 Multi Operation -1 “
PCC provides the CSTA multiplexer (G3-CTIMUX) software, allows us to use PA and NCV200 on the TDA at the same time.
PA ClientG3-CTIMUXTDA
NCV200
PA ServerPA Client
PA and NCV200 Client
NCV200 Client
System diagram
Port 10001 NCV-Link
Port 33333 CTI-Link
Port 33334 CTI-Link
Port 12300 PA-Link
One PC
PA and NCV200 Multi Operation -2 “
PA ClientG3-CTIMUXTDA
NCV200
PA ServerPA Client
PA and NCV200 Client
NCV200 Client
System diagram (it is also possible)
Port 10001 NCV-Link
Port 33333 CTI-Link
Port 33334 CTI-Link
Port 12300 PA-Link
Operating SystemsCTIMUX runs on the following Operating Systems:Windows 2000 Server and ProfessionalWindows 2003 ServerWindows XP Professional SP1 & SP2Linux OS is not supported at this time.
Hardware minimum requirementsCPU Celeron at 1 GHz RAM 512 MB HDD 50 MB free disk spaceVIDEO 1024x768LAN 10BaseT or higher
G3-CTIMUX Installation (System Requirements)
Note:The G3-CTIMUX supports only PA and NCV connection.Function/Operation of another TDA CTI application through the G3-CTIMUX is not guaranteed.
G3-CTIMUX Installation (Install Step)
Click
Windows Desktop
Windows icon tray
Install finish
“
G3-CTIMUX Installation (Setting)
Click
Fill in the PBX IP address and NCV IP address
“
G3-CTIMUX Installation (PA Server Setting)
Fill in the PA server IP address (instead of the PBX IP address) and change the Port to 33334
“G3-CTIMUX Installation (NCV Setting)
Fill in the G3 CTIMUX server IP address (instead of the PBX IP address) and change the Port to 33334.
Up-grade from old version
“Up-grade from old version
PA 1.5 Server Setup- PA Server- PA Services- PA Manager- PA Database
Start PA client software
Every Client PC with old version
PA 1.5 Client Setup- PA and PA Status- PA IP-Softphone Plug-in
Just Overwrite
Server PC with old version
License Registration
Just Overwrite
Please up-grade the Server and all Client software to Ver.1.5 at the same time.
Original Licenses will be maintained.
Detailed Function of PA
Function of PA Pro (1/3) “
YesYes- Do Not Disturb Set/Cancel
YesYes- Forwarding Set/CancelFWD/DND Control
YesYes- Recording a Conversation (using VM)
X (participate)X (coordinate)- Conference Call
YesYes- Rejecting Calls
YesYes- Holding Calls or Retrieving Held Calls
YesYes- Transferring Calls
YesYes- Terminating Calls
YesYes- Answering Calls
YesYes- Making Calls
Call Control
YesYes- Function Preset List Button
YesYes- Hang Up Button
YesYes- Answer or Dial Button
Basic Buttons
YesYes- Message Waiting (from other Ext/VM)
YesYes- Absent Message
Active Call Information
ExpressPro
Function of PA Pro (2/3) “
YesYes- Call History Search- Display of Call Information Yes (10)Yes (No-limit)History
XX- Door phone and IP Camera Integration
Yes (1)Yes (4)- IP Camera monitor
IP Camera
YesYes- Supervisor (shortcut to PA Status)
YesYes- Picking Up Another Extension's Call
YesYesRenaming Outlook Contacts
YesYesDeleting Outlook Contacts
Importing/Editing Outlook Contacts YesYes
- CRM Integration
Yes (2)Yes (100)- Contact List Group
Yes (10)Yes (100)- Contact List
Phone Directory (System Speed Dialing in the PBX) YesYes
Phone Extensions (all the extension numbers in the PBX)
YesYes - Contacts Directory List (CDL)
Contacts
ExpressPro
YesYes
YesYes
Function of PA Pro (3/3) “
YesPhone Assistant Softphone Plug-in
- VM Recording YesYes
- Visualisation
YesYes - Sounds
YesYes - Key Mappings
- Logon and Security YesYes
- Additional Info
YesYes - Personal Information
Profile Options
ExpressPro
YesYes
YesYes
Function of PA Status Pro “
Yes (10)Yes (No limit)- CSV Output
Option Settings
YesYes Select
Yes (5)Yes (128) - Extension Status Monitor
YesYes
Monitor
- Listen In Button YesYes
- Take Over Button
YesYes- Barge In Button
Operation Buttons
ExpressPro
YesYes
- Key Mappings
- Display of Call Information Yes (10)Yes (No limit)
History
Yes (10)Yes (No limit)- Call History Search
- Overall Status Reporting Yes (10)Yes (No limit)
Report
YesYes - Extension Reporting
Thank you very much !