Download - Performance Thinking Presentation
![Page 1: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/1.jpg)
Performance ThinkingBased on Six Boxes Performance thinking
Iowa Quality Center Network Meeting
![Page 2: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/2.jpg)
What is Performance Thinking? Behavior Work outputs Business
Results
Behavior Work Output
Business Result
![Page 3: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/3.jpg)
The Goal – Improve Performance
Minimum Average Star
Upside Potential
![Page 4: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/4.jpg)
Performance Chain
Behavior Influenc
esBehavior Work
OutputsBusiness Results
http://www.sixboxes.com/Performance-Chain.html?
![Page 5: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/5.jpg)
Focus on Work Outputs
A product of behavior, NOT behavior A thing - Noun or noun phrase Countable one at a time Can use “a”, “ an” or “the” before it Meaningful as a plural noun Valuable contribution to the
organization
Behavior Influenc
esBehavior Work
OutputsBusiness Results
![Page 6: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/6.jpg)
“Widget” (tire, tractor, seed)
P&L Report Safety Reduced Errors Home Run Meeting
Yes
Yes No No Yes No
Possible Work Output Yes/No
Check & Confirm – Work Outputs
![Page 7: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/7.jpg)
Identify Work Outputs – Customer Diagram
Performer
Your Boss
CFO
ITEngineerin
g
Employees • Financial Report• ROI Calculation Sheet
• Monthly Report• Strategic Plan
• Project Charter• Project specifications
• Technical Specifications
• Training Class• Newsletter• Tuition Assistance
![Page 8: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/8.jpg)
Customer Diagram Example
![Page 9: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/9.jpg)
Build a Customer Diagram
![Page 10: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/10.jpg)
Characteristic of the work output Easily agreed on Specific and concrete Aligned with Business Results,
Customer Requirements and/or Org Values
5 or fewer NOT a behavior
Criteria for a “Good” Work Output
![Page 11: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/11.jpg)
6 Boxes
Environment
Individual
Behavior Influences Behavior Work
OutputsBusiness Results
http://www.sixboxes.com/Six-Boxes-Model.html?
![Page 12: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/12.jpg)
Example
Behavior Influences Behavior Work
OutputsBusiness Results
![Page 13: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/13.jpg)
6 Boxes
Reported in: P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54
35.3% 29% 11.3%
10.5% 7.5% 6.3%
Behavior Influences Behavior Work
OutputsBusiness Results
![Page 14: Performance Thinking Presentation](https://reader035.vdocuments.us/reader035/viewer/2022070509/58a5d7f51a28abd14d8b4807/html5/thumbnails/14.jpg)
P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54
C. Binder, The Six Boxes®: A Descendent of Gilberts Behavior Engineering Model. Performance Improvement, 1998, 37(6), p 48-52
C. Binder, What’s so New about the Six Boxes® Model?. White paper from the Performance Thinking Network, www.sixboxes.com
C. Binder, A View from the Top: Human Performance in Organizations. White paper from the Performance Thinking Network, www.sixboxes.com
References