PEAK PERFORMANCE REVIEW2015 OVERVIEW
SCOTT CARDENAS, CHIEF INFORMATION OFFICERCHRIS BINNICKER, DEPUTY CHIEF INFORMATION OFFICER
CHRIS TODD, CHIEF TECHNOLOGY OFFICERJENNY SCHIAVONE, DIRECTOR OF CITYWIDE MARKETING
JUNE 17th, 2016
BUDGET
$30,197 $30,102
$21,827 $20,527
$772 $766
$89 $77
$-
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
$45,000
$50,000
$55,000
$60,000
2015 Budget 2015 Actual
2015 Budget vs Actual
InternalServices
CapitalEquipment
Services andSupplies
Personnel
$1,478,587
$7,724,947
$421,162
$132,052
$630,579 $205,225 $77,567 2015 Revenue
Billings for Services
Cable Franchise Fees
Expenditure Reimbursement
Misc Revenue
Phone Commissions
System Processing Revenue
Telephone Refunds
2015 BUDGET: $52,885,2572015 ACTUAL: $51, 470,716.02
2016 BUDGET: $56,832,936
13.7% 13.1% 9.4% 6.7%18.3% 24.3%
10% 10% 11% 11% 11% 11%
0%5%
10%15%20%25%30%
Citywide* TS High PerformerCitywide*
High PerformerTS
Turnover Before2 Years TS
Turnover Before2 Years
Citywide*
Turnover
2015 Actual Goal
HR METRICS
OURSERVICES
GARTNER MATURITY SCORE
OURCUSTOMERS
OURPEOPLE
VOICE OF THE CUSTOMER SURVEY
Ensure easy access – anytime, anywhere.
Progressive, user-friendly solutions built for the future.
Attract, develop and retain innovative, passionate people.
EMPLOYEE ENGAGEMENT INDEX
NATIONAL CITIZEN SURVEY
78.5 792014 2015
CCD INDEXTS INDEX
OURSERVICESGARTNER MATURITY SCORE
2013: 1.82014: 2.52015: N/A2016: 3.1
INNOVATIONS• Milestone Upgrade• SupportNow Launch• Virtualization of Servers
(Wastewater, O365)• DSD Scheduling –
Reduce Amount of Paper Used by 1 Ton/Year
OURCUSTOMERSVOICE OF THE CUSTOMER SURVEY
2013: 3.212014: 3.222015: 3.502016: 3.61
NATIONAL CITIZEN SURVEY
2014: 78.52015: 79
INNOVATIONS• New pocketgov.com
features added monthly• Salesforce CRM• AEM/Denvergov.org• Wi-Fi Redesign• Accela
OurServices
OURPEOPLEOHR EMPLOYEE ENGAGEMENT SCORE
2011: 5.32013: 7.22014: 27.052015: 29.08
INNOVATIONS• Employee Art Walk• 3D Printer• CNN: Internal News
Channel• Expand DPT-TS
partnership to include internships
• Town Halls
WHETHER YOU LIVE, WORK,
OR PLAY HERE, WE ARE
CONNECTING YOU TO YOUR
MILE HIGH CITY!
MARKETING & TS ALIGNMENT