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Paul DolleyUnified Communications Consultant - Asia Pacificemail : [email protected]
Enriching Your Microsoft UC Solution……… Integration Vs Interoperability
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AgendaICA OverviewBroad Complementary Portfolio for Unified Communications
Business Grade TelephonyClientsConferencingBusiness Optimized networking
Q&A Session
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Our Technology• 12000 R&D
Employees• Over 5500
patents• Wireline, Cable,
Wireless• #1 in Enterprise
Telephony Lines• #2 in IP Business
Telephony• #2 in Contact
Center• #1 in Carrier
VOIP• #1 WAN• #2 Carrier Grade
Optical
Our Clients• 83 Fortune 100 companies rely on Nortel Global Services
• 1000s of VoIP installations since 2003
• Designed, installed and launched 300 wireless networks in over 50 countries
• Over 100 clients’ networks managed around the worldincluding our own!
Our People• 100+ MCSE’s • MSFT GOLD
partner• 200 Cert on MS
UC• Industry-leading
qualifications • Multi-vendor
certifications• 1000+ network
architects and engineers
• 2200+ technical support engineers handle 20,000 cases monthly
• 500+ experienced project managers
Our Presence• Offices in 150 countries
• 3 Network Management Centers support customers globally 24x7x365
• Hosted Solutions Center
• 25 Service and Support Centers around the world
• 2 Global Collaboration Centers
• 10,000 service professionals
Global Leader in Communications & NetworkingNortel
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Accelerate transformation to VoIP and UCSimplify and enhance how people work togetherDeliver the highest quality experienceExtend VoIP and UC across the businessEase UC migration with end-to-end converged services
R&DGo-to-Market Services
Strategic Alliance
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The ICA JourneySegmented Transformed
Software-based UC platformBreadth of portfolio
Ease of deployment & management
Single, rich user experience Converged mobilitySingle directory & identity
Investment protectionUC enabled business processes
Open and extensible
CS1000,CS2100/ 2000
App SuiteOCS 2007Exchange
UMOffice Suite
AD
IPPhones
Office Communicato
rMobileClient
Legacy Phone
CC Client
Integrated
EmailMobilePhone
DeskPhone IM Conferencin
g
Telephony
DirectoryActive
Directory
Applications
Telephony System
Feature ServersMedia
Gateway
UC Clients
OCS 200x+Exchange+
Office System
BusinessProcesse
s
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Unified MessagingIdentity
BusinessOptimizedNetwork
SIP
Presence & IM
MultimediaConferencing
ConferencingCommunicationsServer 1000
Enterprise GradeTelephony
Unified CommunicationsDevices
Unified Clients
Contact Centre 6.0
SIP Contact Centre
The ICA Solution Set 2007
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Enterprise Grade TelephonyComplete Telephony Integration
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Other Vendor-Microsoft UC Solution
One more client, presence engine, and middleware / gateway
Nortel-Microsoft UC Differentiation
IP-PBX
Gateway
Presence Server
One client for Remote Call Control AND as featured soft phone extension, Single presence engine, and leverage Active Directory
Nortel-Microsoft UC Solution
Complimentary ArchitectureParallel Architecture
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CS1000 Bringing Value to OCSCapabilities extended to OC clients include:
Personal/Team/Departmental telephony features Network Call Queuing/Attendant Services Redundancy and Business Continuity Network Routing/Resource Selection Private & Public Network Interfaces Regulatory or Certification Requirements Contact Center and Business Process Integration
Services and Business Process Integration Capabilities include:Gateway Services - TDM Gateway Access to PSTN/Private NetworksSensors and Location Services - Network Detection of Device LocationsMedia Services - OC soft clients access Meet Me conference bridge or IVR applications
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Telephony Call ControlMake CallAnswer CallClear ConnectionHold CallSingle Step (Blind) Transfer CallTransfer CallConference CallGenerate Digits (DTMF)
Control IP, Digital, & analog phones
Forwarding CallsForward all callsDeflectLocation-Based Forwarding
Telephony Presence Multimedia Session Initiation Video CommunicationsOffice Applications Integration
Missed Call E-Mail and Click-to-Call ReturnOutlook, Word, Excel, SharePoint
Remote Call Control – (SIP CTI)
Telephony Control from Microsoft DesktopRemote Call Control
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Enables native SIP integration from OCS to existing private and public telephony networks.Leverages CS1000 resiliency and scaling.Simplified deployment via MCM and NRS.Simultaneous ringing of users clients regardless of where the call originates
Telephony Gateway & Services
PSTN
Active Directory Microsoft OCS With MCM
Nortel CS 1000
13
Unified Messaging
Twinning/PCAMediation
Server
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Unified MessagingCS 1000 Integration with Exchange 2007
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Consolidate voicemail infrastructureReduce complexity with native SIP supportIncrease manageability with common management toolsSingle directory to manage email, voicemail
PSTN
Mobile
IP-Phones
IP
Legacy
PhoneOffice
Communicator
Nortel’s CS1000*
Exchange 2007 with UM
ActiveDirectory
MobileClient for IM, email, voicemail
Exchange UM 2007 + CS 1000Unified Messaging
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Exchange UM 2007 + CS 1000Solution Components
Solution Components
Nortel Communication
Server 1000
Release 5.0 + Exchange Connector
Outlook 2007 Client
Nortel UC Services
Integration Service
Microsoft® Exchange Server
2007 UM
64-Bit Server
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Branch Office SolutionExtending UC to the Branch Office
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Before After7 average number of devices IT staff manages at the branch office.
Consolidate and simplify with UC Integrated Branch
Reduced Capex & OpexSuperior Quality Of ExperienceEmbedded Microsoft IntelligenceHigh performance with multiple functions
Email WirelessAccess Point
DeskPhone IM Conferencin
g
L2 Switch
with POE
Router
Firewall
WAN
Server w/Microsoft Mediation
CS 1000
PSTN
Email WirelessAccess Point
DeskPhone IM Conferencin
g
WANPSTN
Transform your Branch
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UC Branch Architecture Role
ICA UC Integrated Branch
WAN AdvancedRouting
Ethernet
Security Quality of Experience Manageme
nt
Media Gateway
OC WLAN IP Fax PBX PSTN
OCS
CS1000 HQ Enterprise secure UC CloudCentralized Call Server (OCS at HQ)Secure SIP (SIP over TLS over TCP)Secure Media (SRTP)Clients interact with OCS Server directly
Mediation Server connects to MG
Connects UC Cloud to PSTN (via media gateway)Works only when
OC Client makes call to PSTNCall received on PSTN
Translates Secure SIP to simple SIPTranscodes (RTA<->G.711)It is a B2BUA
Media gateways only interact with Mediation Servers
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Clients
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Nortel IP Client DiversityIP clients offer users familiar feature set
Support SRTP &USECHigh quality audioFlexible User Interface
Built-in touch screen adds convenience & intelligence
Superior multimedia experienceLeverages application servers for customized content WLAN devices offer Security
40 bit WEP, 128 bit WEP, Cisco FSR
UC Enabled Across Entire Client Portfolio
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23
LG-Nortel IP Phone 8540
LG-Nortel USB Phone for Microsoft OCS
LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS
LG-Nortel IP Phone and Adapters for Microsoft OCS
Person Centric OperationLarge Display : 5.7” & Touch screen operationPhone book with presence display Plug & Play – retrieve personal settings when user logs-inCustomizable Widget button – Applications or shortcut menuWideband audioFull duplex speak phonePresence setting/indicatorStylingRequires Microsoft OCS ClientCall controls
Off hook/On hook, Mute, Volume controls, Call forwarding
IndicatorsCall active, Mute on, Message waiting, Call forwarding
Wideband audioFull duplex speak phonePresence setting/indicatorStyling
Requires Microsoft OCS ClientCall controls
Off hook/On hook, Volume controls, MuteIndicators
Call activePresence setting/indicatorWideband audio / Bluetooth (RF 16K) Security8 hour talk time
UC Logo
USB
Mute
Speakerphone
Headphone
Earbud USB Bluetooth ModulePresence
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Nortel Multimedia Conferencing
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Nortel Multi-Media Conferencing + OCS Solution
PSTN
MobileIP-Phones
Nortel’s IP - PBX
LegacyPhone
MOC &LM
Console
Nortel Multi Media Conferencing
MicrosoftOCS 2007
• Audio Conferencing• PSTN Dial-in• TUI for participants/chair control
• Operator Control• Music/Message on hold• G.711 Alaw & Ulaw / G.729A
• Dynamic Pass Codes• Chair assigned entry code
• Fast Start • Conference Recording
• Compressed Recordings
(MS GSM Codec)• Broad Language Support • Real-time QoS metric tracking
• Up to 8 NMCs can be clustered
• Session balancing across cluster
Microsoft OCS Conferencing
• Audio/Video Conferencing
• RTA/RTV Codecs• Web Conferencing• RoundTable
Panoramic Device
Video with LCSITU-T H.263: low bit rate video codecNNVC: MPEG-4 based video codec
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Single unified client Seamless escalation to video conference Easy to use, reservation less & always onMore effective collaboration Support remote/mobile workers & geographically distributed teamsOn premise solution reduces cost Rich chairperson security controlsSimplified deployment with single client and consistent user experienceLeverage investment: IP-PBX, OCS, Active Directory and conferencing
PSTNMobile
Active Directory
IP-PhonesNortel’s IP - PBX
IP
MicrosoftOCS 2007
LegacyPhone
MOC &LM
Console
Nortel Multi Media Conferencing
SIP Network
NMC + OCS Solution Benefits
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Business Optimized Networking
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Business Optimized NetworkingResilient IP Core (Nortel Ethernet Switching)OCS Load balancing (Nortel Application Switches) Application Acceleration (Business Continuity System, Nortel Application Accelerator)Security (Microsoft NAP – Nortel NSA)
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High Performance & Reliable IP CoreSwitch Clustering
Link and Nodal RedundancySplit Multilink Trunking (SMLT & RSMLT)No reliance on Spanning Tree Protocol (STP)Sub-second stateful failover
Virtual “Switch” FabricCentralized or distributedIncreased performance using full capacityNo Single point of failure
ScalableStandalone / Stackable / Modular ChassisSingle pair / Square / Full Mesh
Trunks distributed
between slots
Trunks distributed between switches in a
cluster
Trunks distributed
between switches in a
stack
Switch Clustering
Virtual Switching Fabric
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Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management.
Secures against internal and external threats
NAS SSL Accelerators
LCS/OCS Servers
NAS Switches
Firewalls
LCS / OCS Server ProtectionNortel Application Switch (NA)
Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks
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UC Lifecycle Services
Support the joint Nortel &
Microsoft Solution
Obtain Productivity
and Cost Efficiencies
UC Assessment &
UC Engineering
Phase 2
UC PLAN:Engineer, Assess
Phase 3
UC DEPLOY & INTEGRATE
Phase 4
UC SUPPORT
Phase 5
UC MANGAGED SERVICES
Phase 1
UC ADVISE:Consultancy
Integrate Nortel &
Microsoft Environment
Architecture Design, POC,
Business Case Development
Program Management Delivers Predictable Outcomes !
MobileI
P
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ICA Differentiators• Nortel + Microsoft is the only combination of vendors with a
committed joint roadmap that ensures long-term investment protection for customers across PBX, IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility
Committed Product R&D
• Nortel + Microsoft staff at the collaboration centers provide unique capability for customers to evaluate the solutions. Reduces risk of deployment. Provides assistance on design.Joint CoE
• No gateways or hardware between Nortel and Microsoft, reducing points of failure and simplifying manageability and infrastructure
Software-centric approach
• Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine unlike other vendors who are requiring a parallel architecture and infrastructure. Single Directory means reduced cost of integration, management and provisioning
Single identity & presence
• Nortel + Microsoft are committed to one single client – Office Communicator – across IM, presence, Unified Messaging, conferencing, voice, and contact center across fixed and mobile environments
Unique user experience
• Nortel and LG Nortel will offer the most complete range of UC devices compatible with Microsoft UC solutionsDevices leadership
• Nortel and Microsoft are moving towards aligning their pricing structure for UC joint solutions.
Simplified pricing and licensing
• Over 100 locations worldwide have ICA solutions available so customers can get hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel sales offices
Worldwide showcase
Investment ProtectionProven Solution
s
Reduced
Cost
Easier to
support
Common UC Foundation
Integrated Experience &
Agility
Innovative
ExperienceEasy to buyBroadly available
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LG-Nortel OCS Devices
Native Integration OCS to CS 1000
Native Integration Exchange UM to CS 1000
Multimedia Conferencing from Live MeetingNortel IP Clients
Ask for a Demonstration
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