Download - PAI Training Events Spring/Summer 2014
Public Affairs Ireland
Training EventsMarch-June 2014
training categories...
Finance & Economics
Human Resource Management
Institute of
Public Law
Media & Communications
Project Management
& Public Procurement Ad
min
istra
tion
Data
Pro
tect
ion
& FO
I
Public Management & Governance
L e a n S i x
S i g m a
Cu
sto
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r S
erv
ice
W r i t i n g & Editing
Lead
ersh
ip
& Management
Human Resource ManagementUnderstanding and Dealing
With Workplace Conflict
Wednesday 12th March9.30am-4pm
Learn how to analyse and intervene in workplace conflicts to prevent them undermining performance and productivity
A Guide to the Labour Relations Commissionand the Labour Court
Wednesday 26th March9.30am-4pm
Discover how to make effective use of the LRC’s Conciliation and Rights Commissioner services as well as the Labour Court to reach agreement on disputes
Measuring the Effectiveness of Training
Wednesday 2nd April9am-4pm
Learn the importance of evaluating training and the different approaches to measuring the impact of training on productivity and effectiveness
Enhance the efficiency of individual members of staff in order to increase the overall productivitiy of your organisation
Time Management and Personal Effectiveness
Tuesday 1st April / Wednedsay 18th June
9am-1pm
Human Resource ManagementCertificate in Human
Resource Management
Starts Tuesday 13th May3 Days, 9.30am-4pm Daily
Develop the knowledge and skills necessary to effectively fulfil a role dealing with staffing and HR issues and gain a valuable insight into practical HR management issues that will maximise your ability to perform in the role
Gain a full understanding of the role of an interviewer and develop the skills necessary to successfully establish and assess a candidate’s strengths and potential and to question and evaluate candidates in a fair and consistent way
Effective Interviewing Skills for InterviewersWednesday 21st May
9am-1pm
Interview Skills for Interviewees
Wednesday 28th May9am-1pm
Understand what an interview panel is looking for and learn how to effectively prepare for an interview and to outline and communicate strengths and competencies clearly and confidently
this course is endorsed by the Institute of Leadership and Management (ILM)
Finance and Economics
Internal AuditThursday 1st May
9am-1pm
Discover the role and importance of the internal audit unit in the overall governance of an organisation
Improve your ability to read and understand the two key financial statements - the Income & Expenditure Account and the Balance Sheet
Understanding Financial Statements (For Non-Financial People)
Tuesday 4th March 9am-1pm
Customer Service
Learn how to deal with a variety of phone queries - including those by aggressive or difficult customers - effectively and professionally and to deliver customer satisfaction
Customer Care Skills - For Help Desk and Call Centres
Wednesday 19th March 9am-1pm
Quality Customer Service
Tuesday 8th April / Thursday 19th June
9am-1pm
Discover essential tips and techniques to provide the highest possible standard of service to members of the public and internal clients through effective, efficient interactions
Customer Service
Gain the specific set of skills needed to deal with customers who are insistent, rude or even verbally abusive and develop managing strategies to defuse unpleasant situations and to negotiate calmly and effectively
Dealing With Difficult Customers
Wednesday 7th May 9am-1pm
Improve your confidence in dealing with the public and in approaching challenging customer service situations by learning the principles of excellent customer service and communication and applied psychology techniques
Developing Excellent Customer Service Workshop
Tuesday 20th May 9.30am-4pm
Institute of Public LawLegal Professional Privilege
Thursday 13th March9am-1pm
Discover the main types of legal privilege and various issues surrounding the protection of communications between lawyers and clients
Courtroom Skills Training
Tuesday 8th April9am-3pm
Learn how to present evidence and respond to questions under cross examination in a legal forum and increase your understanding of the processes involved in the different types of legal forum
Improve your awareness and understanding of the key principles and rules of public law and the delivery of public services
Certificate in Public LawThursday 27th March & Thursday 4th April
9.30am-4pm Dailythis course is accredited by the Institute of Commercial Management (ICM) for a CPD
Award
Media & Communications
Conquer your nerves and develop the confidence to speak in public and to prepare and deliver clear and effective presentations
Public Speaking and Presentation SkillsWednesday 2nd April
9am-1.30pm
Develop Your Confidence in Workplace Communications
Tuesday 4th March9am-1pm
Improve your ability to deal with others in the workplace and develop your communication style into a positive, productive and direct manner
Learn essential tips and techniques to write and deliver a professional and worthwhile speech, including how to assess your audience, how to make a positive first impression and how to engage your audience
SpeechwritingTuesday 13th May
9am-1pm
Project Management & Public Procurement
No Nonsense IT Project Management
Thursday 20th March9am-4.30pm
Gain the skills to deliver and project manage successful IT/Software development projects through an understanding of requirement definition, design, testing, project rollout and estimation techniques
Develop your understanding of corporate governance in a public sector context, including the management of relationships between central departments and other public bodies
Certificate in Public Sector Corporate Governance
Tuesday 25th March & Tuesday 1st April 9.30am-4pm Daily
this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award
Project Management & Public Procurement
Discover essential skills techniques for the careful management, execution and monitoring of projects across the Irish Public Service, including budgeting, managing stakeholders, legal issues and ensuring value for money
Certificate in Public Sector Project ManagementStarts Wednesday 26th March
8 days, 9.30am-4pm Dailyparticipants will receive a QQI Level 6 Special Purpose
Award on successful completion of the course
No Nonsense Project Management
Tuesday 17th June9.30am-4.15pm
Develop the knowledge of the practical steps required for successful project management, including defining crystal clear requirements, determining a concise scope and implementing to meet customer needs
Writing and Editing
Writing for the Web
Wednesday 26th March9am-1pm
Learn how to write clear, concise and user-friendly web content in order to ensure that messages in your website are delivered effecively and persuasively to the target audience
Proofreading
Thursday 13th March / Thursday 29th May
9am-1pm
Ensure that all written information from your information is conveyed clearly, concisely and - above all - correctly. Discover top tips for proofreaders including proofreading marks, common errors of grammar and style and punctuation
Writing and Editing
Improve customer relations and save money by using plain English in public communications - ensure all readers get your message by learning how to pitch your writing for your target audience and get essential tips on grammar and punctuation
Plain EnglishThursday 22nd May
9am-1pm
Gain the skills and resources needed to edit a range of documents quickly and effectively and understand how to create documents that are clear, concise, correct and readable
Editing SkillsWednesday 9th April
9am-1pm
Data Protection and FOIConference on
Freedom of Information
Westin Hotel, Dublin 2Thursday 27th March
9am-1pm
A special half-day conference, sponsored by Mason Hayes & Curran, which will address the current operation of FOI in Ireland and examine the impact of pending changes once the Freedom of Information Bill 2013 is enacted.
Certificate in Freedom of Information
Wednesday 30th April & Thursday 1st May9.30am-4pm (Wed) / 9.30am-12.30pm (Thurs)
Gain the skills, knowledge and competencies necessary in the role of an FOI officer, including essential laws, rules and guidelines, the role of the Information Commissioner and a review of recent court decisions
this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award
Certificate in Data Protection
Wednesday 14th May & Thursday 15th May9.30am-4pm (Wed) / 9.30am-1pm (Thurs)
Learn about Data Protection legislation, the role of the Data Protection Information Commissioner and the essential rules and guidelines involved in the control and protection of personal data by the public service
this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award
Leadership and Management7 Habits Model of Personal
Effectiveness
Tuesday 4th March9am-4pm
Learn from the strategies of successful professionals and enhance your personal effectiveness to allow you to get to the top of a highly competitive workforce. Based on the lessons drawn from Dr. Stephen Covey’s The 7 Habits of Highly Effective People
Discover how to adopt an effective coaching management style and gain key insights into effective coaching, feedback and motivational strategies to help employees achieve their full potential
Managing, Motivating and Coaching Staff
Wednesday 19th March 9am-1pm
Team & People Management
Wednesday 9th April9am-4pm
Learn the practical skills required for managing and improving the quality of employee performance, including improving your communication and delegation skills and developing your coaching techniques as a mangement style
Leadership and ManagementProblem Solving and
Decision Making
Tuesday 29th April9am-1pm
Improve your understanding of the process that can be used for problem solving and decision making in order to enhance your ability to make well-reasoned decisions, to put forward arguments, to tackle challenging solutions and to formulate policies
Develop the knowledge and skills to lead and manage effectively through an exploration of leadership roles and theories and the Myers Briggs Type Indicator (MBTI). Identify your own leadership style, understand what drives specific workplace behaviours and motivate others to achieve workplace objectives
ILM Certificate in Leadership
Starts Thursday 13th May 3 Days, 9.30am-4.30pm Daily
Participants will receive a Level 6 in Leadership certificate from the ILM on successful completion of the course
Improve your bargaining techniques and discover a systematic approach to planning and conducting workplace negotaions involving trade unions
Industrial Relations and Negotiation SkillsWednedsay 7th May
9.30am-4pm
AdministrationEffective Meetings
Wednesday 12th March9am-1pm
Avoid wasting time in meetings by discovering practical tools and techniques to help maximise the use of available time and resources
Minute Taking
Wednesday 21st May9am-1pm
Discover how to take clear and concise minutes that accurately reflect the decisions taken and actions agreed at important meetings, as well as how to prepare for a meeting and review the finished minutes
Speed Reading
Tuesday 27th May9am-1pm
Increase your productivity by learning how to improve your reading speed while also improving comprehension and retaining information easily
Public Management and Governance
Managing Change in the Public Sector
Thursday 3rd April9.30am-4pm
Gain the practical skills and knowledge necessary to lead and implement organisational change to achieve improved productivity, restructuring, changed work practices and cost savings
Redeployment in the Public Sector
Thursday 8th May9am-1pm
Gain an understanding of the complex legal and personnel issues surrounding redeployment, particularly the rights of both employers and employees
Training CalendarMarch
Tuesday 4th
• 7 Habits Model of Personal Effectiveness• Understanding Financial Statements (For Non-Financial People)• Develop Your Confidence in Workplace Communications
Wednesday 12th
• Effective Meetings• Understanding and Dealing With Workplace Conflicts
Thursday 13th
• Proofreading• Legal Professional Privilege
Wednesday 19th
• Customer Care Skills - For Help Desk & Call Centres• Managing, Motivating and Coaching Staff
Thursday 20th
• No Nonsense IT Project Management
Tuesday 25th
• Certificate in Public Sector Corporate Governance
Wednesday 26th
• Writing for the Web• Certificate in Public Sector Project Management• A Guide to the LRC & The Labour Court
Thursday 27th
• Certificate in Public Law• Conference on Freedom of Information
AprilTuesday 1st
• Time Management and Personal Effectiveness
Wednesday 2nd
• Measuring the Effectiveness of Training• Public Speaking & Presentation Skills
Thursday 3rd
• Managing Change in the Public Sector
Tuesday 8th
• Quality Customer Service• Courtroom Skills Training
Wednesday 9th
• Editing Skills• Team & People Management
Tuesday 29th
• Problem Solving and Decision Making
Wednesday 30th
• Certificate in Freedom of Information
Training CalendarMay
Thursday 1st
• Internal Audit
Wednesday 7th
• Dealing With Difficult Customers• Industrial Relations and Negotiation Skills
Thursday 8th
• Redeployment in the Public Sector
Tuesday 13th
• Speechwriting• Certificate in Human Resource Management• ILM Certificate in Leadership
Wednesday 14th
• Certificate in Data Protection
Tuesday 20th
• Developing Excellent Customer Service Workshop
Wednesday 21st
• Minute Taking• Effective Interviewing Skills for Interviewers
Thursday 22nd
• Plain English
Tuesday 27th
• Speed Reading
Wednesday 28th
• Interview Skills for Interviewees
Thursday 29th
• Proofreading
JuneWednesday 11th
• Certificate in Public Sector Financial Management
Tuesday 17th
• No Nonsense Project Management
Wednesday 18th
• Time Management and Personal Effectiveness
Thursday 19th
• Quality Customer Service