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1st lecture
Overview of Organizational
Behavior
Prof. Dr. Robert J. Zaugg
Overview of Organizational Behavior
2Organizational Behavior Prof. Dr. Robert J. Zaugg
Learning Objectives
Define organizational behavior
Identify the functions that comprise the management
process and relate them to organizational behavior
Relate organizational behavior to basic managerial rolesand skills
Describe contemporary organizational behavior
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Overview of Organizational Behavior
3Organizational Behavior Prof. Dr. Robert J. Zaugg
What is Organizational Behavior?
Organizational behavior is the study of:
Human behavior in organizational settings
The interface between human behavior and the
organization
The organization itself
Overview of Organizational Behavior
4Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.1 The Nature of Organizational Behavior
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Overview of Organizational Behavior
7Organizational Behavior Prof. Dr. Robert J. Zaugg
Organizational Behavior and Management
Studying OB helps managers understand:
why others in the organization behave as they do
personal needs, motives, behaviors, feelings and career
dynamics
attitudinal processes, individual differences, group
dynamics, inter group dynamics, organization culture,
power, and political behavior
interactions with people outside of the organization
Overview of Organizational Behavior
8Organizational Behavior Prof. Dr. Robert J. Zaugg
Organizational Behavior and the Management Process
Functions of Management
Planning
Organizing
Leading Controlling
Resources Available to Management
Human
Financial
Physical
Information
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Overview of Organizational Behavior
9Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.2 Basic Managerial Funct ions
Overview of Organizational Behavior
10Organizational Behavior Prof. Dr. Robert J. Zaugg
Organizational Behavior and the Management Process
Functions of Management
Planning: Process of determining an organizations
desired future position and the best means of getting there
Organizing: Process of designing jobs, grouping jobs intounits, and establishing patterns of authority between jobs
and units
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Organizational Behavior and the Management Process
Functions of Management (cont.)
Leading: Process of getting the organizations members
to work together toward the organizations goals
Controlling: Process of monitoring and correcting the
actions of the organization and its members to keep them
directed toward their goals
Overview of Organizational Behavior
12Organizational Behavior Prof. Dr. Robert J. Zaugg
Organizational Behavior and Managerial Work
Basic Managerial Roles
Interpersonal
Informational
Decision-Making
Source: Royalty Free, Photodisc Blue Collection/ Getty Images
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Overview of Organizational Behavior
13Organizational Behavior Prof. Dr. Robert J. Zaugg
Table 1.1 Impor tant Managerial Roles
Overview of Organizational Behavior
14Organizational Behavior Prof. Dr. Robert J. Zaugg
Critical Managerial Skil ls
Technical: Skills necessary to accomplish specific tasks
within the organization
Interpersonal: Skills used to communicate with,
understand, and motivate individuals and groups
Conceptual: Skills used in abstract thinking
Diagnostic: Skills to understand cause-effect relationships
and to recognize optimal solutions to problems
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Overview of Organizational Behavior
15Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.3 Managerial Skills at Different Organizational Levels
Overview of Organizational Behavior
16Organizational Behavior Prof. Dr. Robert J. Zaugg
Contemporary Organizational Behavior
Characteristics of the Field
Interdisciplinary in focus
Descriptive in nature
Basic Concepts of the Field
Individual processes
Interpersonal processes
Organizational processes/characteristics
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17Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.4 Framework for Study
Overview of Organizational Behavior
18Organizational Behavior Prof. Dr. Robert J. Zaugg
Systems and Situational Perspectives
The Systems Perspective
A system is an interrelated set of elements that function as
a whole
Inputs from the environment: material, human, financial,informational
Managers combine/transform inputs into outputs
Outputs from the system: products/services, employee
behaviors, profits/losses, additional information
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Overview of Organizational Behavior
19Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.5 The Systems Approach to Organizations
Overview of Organizational Behavior
20Organizational Behavior Prof. Dr. Robert J. Zaugg
Systems and Situational Perspectives
The Situational Perspective
Most organizational situations and outcomes are
influenced by other variables
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21Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.6 Universal Versus Situational Approach
Overview of Organizational Behavior
22Organizational Behavior Prof. Dr. Robert J. Zaugg
Interactionalism: People and Situations
Interactionalism Perspective
Individuals and situations interact continuously to
determine individuals behavior
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Overview of Organizational Behavior
23Organizational Behavior Prof. Dr. Robert J. Zaugg
Figure 1.7 The Interactionis t Perspective on Behavior in Organizations
Overview of Organizational Behavior
24Organizational Behavior Prof. Dr. Robert J. Zaugg
Managing for Effectiveness
Managers work toward various goals
Goals (outcomes) exist at specific levels in an organization
Individual level
Group level Organizational level
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Figure 1.8 Managing for Effectiveness