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• Pre-requisites
• Enhanced Student Care Portal
• Link to access Online Submission
• Subsidy Calculator
• SCFA Online Application
• Withdrawal of SCFA Application
• Appeal for SCFA
• Enquiry on Status of SCFA Application
• Others
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Outline
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Pre-requisites
• Get ready the CorpPass account.
• Select Partners’ Portal under MSF as the digital service name.
• Submit the details of SCC’s CorpPass account holders authorised to access the SCFA Online Portal to MSF. Grant of access will take 2 – 3 weeks to be completed.
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Enhanced Student Care Portal
MSF Student Care Portal website address https://www.msf.gov.sg/studentcare
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Enhanced Student Care Portal
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Subsidy Calculator
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SCFA Online Application
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SCFA Online Application
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SCFA Online Application
If you have submitted an online application for a child or sibling before, you can enter child’s/sibling’s Birth Certificate Number. The system will populate the parents’ details in Section II to V of the online submission form, for this current application. You may edit if there are changes.
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SCFA Online Application
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SCFA Online Application
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SCFA Online Application
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SCFA Online Application
The non-Legal Guardian or Foster Parent is not required to complete these sections.
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SCFA Online Application
➢ SCC is still required to upload to the Portal a copy of the SCFA Application Form signed by parents/ guardian and the supporting documents.
➢ File size cannot exceed 5 MB per attachment. Before scanning, check that the resolution is of a lower pixels (min 200 dpi) under your scanner setting.
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SCFA Online Application
For Non-Legal Guardian or Foster Parent, supporting documents for marital status and employment would not be required.
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SCFA Online Application
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SCFA Online Application
Remember to select which SCC the child is attending .
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SCFA Online Application
SCC can indicate remarks pertaining to SCFA application under Part A
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SCFA Online Application
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SCFA Online Application
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SCFA Online Application
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SCFA Online Application
Note : MOE Green Lane Cases – submission via hard copy.
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Withdrawal of SCFA Application
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Withdrawal of SCFA Application
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Withdrawal of SCFA Application
Note : Key in child’s Birth Certificate No. and select the application to be withdrawn.
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Withdrawal of SCFA Application
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Withdrawal of SCFA Application
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Withdrawal of SCFA Application
Note : SCC can only use the Withdrawal module if there is an existing online SCFA application for the child. Otherwise, system will prompt SCC to complete the Withdrawal form in hardcopy and email to MSF.
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Appeal for SCFA
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Appeal for SCFA
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Appeal for SCFA
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Appeal for SCFA
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Appeal for SCFA
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Appeal for SCFA
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Appeal for SCFA
Note : SCC can only use the Appeal module if there is an existing online SCFA application for the child. Otherwise, system will prompt SCC to complete the Appeal form in hardcopy and email to MSF.
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Re-Submission
• After SCC submits applications online, MSF will assess the application. For incomplete applications, MSF will route the applications back to SCC for rework.
• Email notification sent to SCC with SCFA Case Reference No and reason(s) for rework.
• Upon obtaining the information required by MSF, SCC can select 'Resubmission‘, enter the SCFA Case Reference or Child Birth Certificate No. and application period to re-submit application.
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Enquiry of SCFA Application
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Enquiry of SCFA Application
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Useful References
Step 1
Step 2
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Things to note
❖ To notify MSF of changes in authorised personnel to access SCFA Portal, SCC can email [email protected].
*If the SCC staff has left the organisation, please be reminded to notify MSF within 2 weeks from his/her last day of service so that we can remove the access.
*We will require 2-3 weeks to process request to grant access for the new SCC staff. Do inform MSF in advance so that your SCC’s online submission will not be disrupted.
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Contact
Type of queries Contact Number
Email Address
Portal & Online Submission
6354 8355 [email protected]
SCFA subsidy matters (Submission of documents for SCFA application, Refund, etc.)
6354 8356 [email protected]
Non-SCFA subsidy matters(Audit, Change in SCC fees, Feedback, etc.)
6354 8487 /Student Care
Officer in charge of your SCC