Download - Organizational Communication (Shaun)
ORGANIZATIONAL COMMUNICATION
By Trevor Alston, Jonathan Benn, Darren Bircher & Shaun Bent
Table of Contents
What is Organisational Communication? Communication Networks
Chain Star Wheel Etc
Mediated Communication Telecommute & Telecommuting
Cloud Computing Surveillance & Privacy Concerns Summary Bibliography
What is Organizational Communication?
Organizational communication, broadly speaking, is: people working together to achieve individual or collective goals.
(Miller, 2002)
Telecommute & Telecommuting
Telecommuting is a broader term, referring to substituting
telecommunications for any form of work-related travel, thereby eliminating
the distance restrictions of telecommuting.(Nilles, 1998)
Telecommute & Telecommuting Jack Nillies pioneered the
idea of Telecommuting in the 1970’s
He literally wrote the book on Telecommuting
The Telecommunications-Transportation Tradeoff
Since then he has also published several other books on the same topic
He has designed Telecommuting Projects for some of the biggest companies in the world
Telecommute & Telecommuting Telecommuting is also known as E-work or
more commonly working from home (WFH) Gives employees greater flexibility The daily commute to a central place of
work is replaced by telecommunication links A frequently repeated motto is that "work is
something you do, not something you travel to" (Leonhard, 1995)
Telecommuting Technology
Facilitated by such tools as Virtual Private Networks, Video Conferencing, and VOIP (Voice Over IP)
Local Area Network (Resource Sharing) Laptop Computers
Availability Wi-Fi & 3G Increase & Development of Cloud
Computing
Cloud Computing
Store all information on a ‘Cloud’ (Server)
Information ‘Pushed’ to all devices
Offers synchronised information across several computers and devices
Microsoft Exchange Used in large
organizations Apple’s Mobile Me
"Microsoft Exchange for the rest of us." (Schiller, 2008)
Subscription Service Available on Mac & PC
Surveillance & Privacy Concerns
Employers monitoring employees internet use! Is this right or wrong?
27 millions employees (1/4) have there internet or email use under continuous surveillance
Legislations are needed to protect both employers & employees
British Regulation of Investigatory Powers Act 2000 is one such piece of legislation
Privacy as an ethical issue
Privacy is an important ethical issue Evidences does suggest employers are
right to be concerned about their employees online activities: 64% used the internet for non-work
activities (‘Cyberslackers @ work’, 2000)
84% have sent non-work-related emails 90% have looked at recreational website
during work hours (Vault, 2000)
Out of work hours internet access
Summary
Organizational Communication is key to the success of any business
Telecommuting is on the rise through: Advancements in technology Availability of technology Cost of technology
Employees use of the Internet is often monitored
Bibliography
BURHOLT, Adrain (2008), Managing Remote Workers – Accessed Via: http://www.computing.co.uk/crn/comment/2227210/managing-remote-workers
CICCARELLi, P et all (2004) – Networking Foundation. Publisher: John Wiley & Son, p89
‘Cyberslackers at Work’ (2000), Accessed via Computer-Mediated Communication Book
KARRIS, s (2009) – Networks. Publisher: Orchard Publications
LEONHARD, Woody (1995), The Underground Guide to Telecommuting, Addison-Wesley
Bibliography
MILLER, Katherine (2002), Organizational Communication: Approaches and Processes, 4th ed., p. 1.
NILLES, Jack M. - http://www.jala.com/jnmbio.php NILLES, Jack M. (1998), Managing Telework: Options for
Managing the Virtual Workforce, John Wiley & Sons NEHER, William W. (1997), Organizational
Communication: Challenges of Change, Diversity, and Continuity
SCHILLER, Phil (2008) - WWDC 2008 – Apple Announces Mobile Me
VAULT (2000), Internet Usage at Work, Accessed via Computer-Mediated Communication Book