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ORGANIZATIONAL BEHAVIOR
T E N T H E D I T I O N
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What Managers DoWhat Managers Do
Get things done through other people
Make decisions, allocate resources, and direct the activities of others to attain goals
Do their work in an organization
MANAGEMENT FUNCTIONS:
1) Planning
2) Organizing
3) Leading
4) Controlling
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Management Functions (cont’d)Management Functions (cont’d)
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Management Functions (cont’d)Management Functions (cont’d)
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Management Functions (cont’d)Management Functions (cont’d)
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Management Functions (cont’d)Management Functions (cont’d)
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Management SkillsManagement Skills
Technical Skills: The ability to apply specialized knowledge or expertise
Human Skills: The ability to work with, understand, and motivate other people, both individually and in groups. PEOPLE SKILLS ARE CRITICAL FOR MANAGERS!!!
Conceptual Skills: The mental ability to analyze and diagnose complex situations
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“Effective” vs. “Successful” Managers….“Effective” vs. “Successful” Managers….
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So….What is Organizational Behavior?So….What is Organizational Behavior?
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Systematic StudySystematic Study
We are looking for “overall” relationships….
YOUR experience may not fit with a particular OB theory. THIS IS COMMON! However, we are looking for patterns….
Behavior is “generally” predictable There are differences between individuals There are fundamental consistencies in behavior There are rules (written and unwritten) in almost
every setting
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Contributing Disciplines to OBContributing Disciplines to OB
Psychology Sociology Social Psychology Anthropology Political Science
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There Are Few Absolutes in OBThere Are Few Absolutes in OB
ContingencyContingencyVariablesVariablesx y
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Challenges and Opportunity for OBChallenges and Opportunity for OB
Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service
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Challenges and Opportunity for OB (cont’d)Challenges and Opportunity for OB (cont’d)
Improving People Skills Empowering People Coping with “Temporariness” Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior
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The Dependent VariablesThe Dependent Variables
x
y
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Key Examples of Dependent VariablesKey Examples of Dependent Variables
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The Dependent Variables (cont’d)The Dependent Variables (cont’d)
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The Dependent Variables (cont’d)The Dependent Variables (cont’d)
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The Dependent Variables (cont’d)The Dependent Variables (cont’d)
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The Independent VariablesThe Independent Variables
IndependentIndependentVariablesVariables
IndependentIndependentVariablesVariables
Individual-Level Individual-Level Variables: ability, Variables: ability, IQ, personality, IQ, personality,
etcetc
Individual-Level Individual-Level Variables: ability, Variables: ability, IQ, personality, IQ, personality,
etcetc
OrganizationOrganizationSystem-LevelSystem-LevelVariables: org Variables: org
culture, HRculture, HR
OrganizationOrganizationSystem-LevelSystem-LevelVariables: org Variables: org
culture, HRculture, HR
Group-LevelGroup-LevelVariables: Variables: Teamwork, Teamwork,
leadership, etcleadership, etc
Group-LevelGroup-LevelVariables: Variables: Teamwork, Teamwork,
leadership, etcleadership, etc
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SUMMARYSUMMARY
Managers need to develop their interpersonal (people skills) to be effective in their jobs.
OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization.
OB focuses on improving productivity, employee job satisfaction, citizenship behavior and reducing absenteeism and turnover.
OB uses systematic study to improve predictions of behavior.
OB recognizes and helps managers to improve their people skills and to see the value of workforce diversity and practices. It also seeks to improve organizations and help managers cope with the many changes faced in today’s workplace.