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Work Stress and It’s Management
PREPARED FOR:MISS ANDIK NURULJANNAH BINTI HJ. BACHUK
PREPARED BY:FELYSITA BINTI SAMUDINKASNIDAR BINTI NURDINELEVENIE JOHN BAPTIST
NURUL SYAFIQAH BINTI MUNIRSAHZAINURHAZZATI AZREEN BINTI ZAINUDIN
JACQULYN ANNABELLA JAMILUSMOHD SUPAAT BIN BUJANGMOHD YUSOP BIN MANDUMOHD RIZAL BIN BAHARIMOHD KHAIRUL NIZAM
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StressAn unpleasant psychological process that occurs in response to environmental pressures
Work Stress and Its Management
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Work Is the Biggest Source of Stress for Most
“What area of your life causes you the most stress on a regular basis?”
Area Causes Most Stress
My job 26%
My finances 20%
My relationships 21%
My children 10%
School 8%
Fear of disaster/terror attack 3%
Other 8%
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An opportunity when it offers potential gain• Challenge Stressors Stressors associated with workload, pressure to complete task and time urgency.• Hindrance Stressors Stressors that keep you from reaching your goals
Types of Stress
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Stress is associated with:• Demands Responsibilities, pressures, obligations, and even uncertainties that individuals face in the workplace• Resources Things within an individual’s control that can
be used to resolve demands
Work Stress and Its Management
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A Model of Stress
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Potential Sources of Stress
• Environmental Factors- Economic uncertainties of the business
cycle- Political uncertainties of political systems- Threats of terrorism in developed and
developing nations- Innovations can make an employee’s skills in
similar forms of technological change.
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• Organizational Factors- Task demands related to the job- Role demands of functioning in an organization- Interpersonal demands created by other employees
Potential Sources of Stress (cont’d)
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• Personal Factors- Family and personal relationships- Economic problems of overextended financial
resources- Personality problems arising from basic disposition
• Stressors Are Additive- Each new and persistent stressor adds to an
individual’s stress level
Potential Sources of Stress (cont’d)
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Individual Differences
• Perception- Moderate the relationship between a potential stress
condition- One person to fear losing his job
• Job Experience- Selective withdrawal- People eventually develop coping mechanism
to deal with stress
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• Social Support- Collegial relationships with co-workers or supervisors- Social support buffers job stress
• Personality- Aspect that manifests itself in hostility and anger- People who are quick to anger, maintain a persistently
hostile outlook.
Individual Differences (cont’d)
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Cultural Differences
•The job conditions that cause stress show some differences across cultures.
•Occur in collectivist cultures, working extra hours whereas in individual cultures seen as a means to personal achievement
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Consequences of Stress
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Consequences of Stress (cont’d)
• Physiological Symptoms- Specialists in the health and medical sciences.
• Psychological Symptoms- The simplest and most obvious psychological
effect• Behavioral Symptoms
- Changes in productivity, absence and turnover
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Managing Stress (cont’d)
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Managing Stress (cont’d)
• Individual Approaches
- An employee can take personal responsibilities
for reducing stress level.
- Time management techniques:
(1) making daily lists of activities to be
accomplished
(2) prioritizing activities by importance and
urgency
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Managing Stress (cont’d)
(3) scheduling activities according to the priorities set
(4) knowing your daily cycle handling the most demanding parts of your job when you are most alert
and productive(5) avoiding electronic distractions
which can limit attention and reduce efficiency
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• Organizational Approach- Selection and job placement- Training- Goal-setting- Redesigning jobs- Increasing employee involvement- Organizational communication- Employee sabbaticals- Corporate wellness programs
Managing Stress (cont’d)
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Thank You