Download - Online Marketplace / PA Register
![Page 1: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/1.jpg)
Online Marketplace / PA Register
Understanding the OptionsSolihull Partnership17th February 2011
![Page 2: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/2.jpg)
Strategic Direction• Big Society Reform Agenda
– Empowering Communities, public service reform, social action• Vision for Adult Social Care
– “Capable Communities and Active Citizens”• Partnership Agreement
– “Think Local, Act Personal”• Practical Guidance
– National Market Development Forum• Modernising Commissioning proposals
– Increasing the role of charities, social enterprises, mutuals and cooperatives in public service delivery
• West Midlands Market Shaping Programme– Market Intelligence, Market Structuring, Market Interventions
![Page 3: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/3.jpg)
Key Drivers
• Better health & quality of life• Living independently for longer• Lower overall cost of care• Stimulating choice & control• More & higher quality provision• More sustainable market for H&SC• Active ‘civil society’• Co-production
![Page 4: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/4.jpg)
Partnership Agreement
![Page 5: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/5.jpg)
Partnership Agreement
![Page 6: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/6.jpg)
The Citizens’ Journey – A pathway to Personalisation
Outcome focussed
monitoring and
review
Service provision(live life)
Organising Support (getting services in place)
En
abled
E
xit?
Authorisation and
validation
Outcome focussed support planning
Initial personal budget
calculation
Assessment of needs and
financial circumstance
(apply FACS)
Interventions to support
independent living and fast
review(reablement)
Crisis intervention,
simple services or low level package
of care (if appropriate)
Initial Contact
and Screening
Self-directed SupportEarly Intervention
Multi-agency approach to health,
well-being and independent
living, including general prevention and Preventative
reablement
Universal Approaches Targeted Support
![Page 7: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/7.jpg)
Outcome focussed
monitoring and
review
Service provision(live life)
Organising Support (getting services in place)
Enabled Exit?
Authorisation and
validation
Outcome focussed support planning
Initial personal budget
calculation
Assessment of needs and
financial circumstance
(apply FACS)
Interventions to support
independent living and fast
review(reablement)
Crisis intervention,
simple services or low level package
of care (if appropriate)
Initial Contact
and Screening
Self-directed SupportEarly Intervention
Multi-agency approach to health,
well-being and independent
living, including general prevention and Preventative
reablement
Universal Services (including
information, sign-posting,
general prevention,
etc.)
Citizens’ Journey Final 110110
£
£ £ £ £ £ £ £ £ £ £ £
• Fundamental resource shift – from right to left building a financially sustainable model•Shift from traditional service provision to early intervention, prevention, reablement•Information provision, advocacy, brokerage, ‘care navigation’
![Page 8: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/8.jpg)
Outcome focussed
monitoring and
review
Service provision(live life)
Organising Support (getting services in place)
Enabled Exit?
Authorisation and
validation
Outcome focussed support planning
Initial personal budget
calculation
Assessment of needs and
financial circumstance
(apply FACS)
Interventions to support
independent living and fast
review(reablement)
Crisis intervention,
simple services or low level package
of care (if appropriate)
Initial Contact
and Screening
Self-directed SupportEarly Intervention
Multi-agency approach to health,
well-being and independent
living, including general prevention and Preventative
reablement
Universal Services (including
information, sign-posting,
general prevention,
etc.)
Citizens’ Journey Final 110110
£ £
£
££
£ £ £ £
£
£
£
• For Providers – Potentially different areas of operation, driven by Service User need/ demand• For the Council , different focus of spend, less controlled by us, more spent on reviewing outcomes and re-planning needs• Less spend overall ?
![Page 9: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/9.jpg)
“Personalisation implies less council purchasing overall
and less block contracting. Some existing contracted
services may become unviable and will need to be
downsized or discontinued, in partnership with people
affected and the relevant providers. Arrangements that
enable the individual (or their representative) to agree
directly with the provider the what, how, who and
when of any support provided, are a good way to do
this.”Think Local, Act Personal (Jan 2011)
![Page 10: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/10.jpg)
Local context• Significant reorganisation & disaggregation of
Care Trust arrangements• I&A Strategy not yet finalised, but progress
being made to develop I&A service– One Front Door – first point of contact– Provider mapping– Solihull Care Directory – jointly with Enable Solihull
• PA Register in scope for SCD• Building towards SCD as an Online Marketplace
![Page 11: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/11.jpg)
Engaging a PA
Personal networksWord of Mouth
Informal arrangementsMore risky?
Formal supportMulti-agencyMore choice
Risk managed(but still risky!)
![Page 12: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/12.jpg)
PA Project Dialogue Jan 2010• Information
– Being a PA / employer (rights & responsibilities) • Marketing
– Awareness of the role• Risk
– Risk awareness / risk management– Safeguarding
• Quality– Skills, knowledge & attitudes– Peer support
• Recruitment– Finding a PA / finding a vacancy– Emergency cover
![Page 13: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/13.jpg)
Enabling the market for PAs
![Page 14: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/14.jpg)
OM/PA Register – Design Options
• Information Service• Signposting Service• Matching Service• Transactional Service• Interactive eMarketplace
![Page 15: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/15.jpg)
Information Service
• Existing LA websites• DPSOs• Community Network sites – e.g.
– www.cdsm.co.uk (People & Places)– www.panet.org.uk
![Page 16: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/16.jpg)
Signposting Service
• Search for registered employers & employees– Job vacancies– People looking for work
• www.carematch.org.uk (Staffordshire)• Carewise (Worcestershire)• www.ukpar.org
![Page 17: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/17.jpg)
Matching Service
• Applies intelligent filters in response to specified criteria (e.g. Skills, location, needs etc)
• www.icaring.co.uk• www.papool.co.uk• DPSO-held registers
![Page 18: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/18.jpg)
Transactional Service
• List of browseable categories• Book & pay for services• www.shop4support.com• www.slivers.com/what_we_do/social_care_vi
deo.html• www.joined-up-software.com • www.southwarkcircle.com
![Page 19: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/19.jpg)
Interactive Market
• Supply side approach• Service User creates a profile• Providers choose whether to respond / offer
support and at what price• Service User chooses from “offers” received• Potential to integrate with financial systems• E.g. Matrix-SCM (Coventry)
![Page 20: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/20.jpg)
Some generic considerations
• Ownership & Brand– SCD / Enable• Functional Requirements – what do users want
the service to do?• Non-functional requirements – eg how should it
perform? What security is required?• Technical arrangements & level of IT integration• Development capability? Strategic partners?• Cost!
![Page 21: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/21.jpg)
Generic Implementation Issues
• Raise Awareness• Marketing & Promotion• Recruitment• Risk & Safeguarding• Measuring success• Delivering benefits
![Page 22: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/22.jpg)
Regional Support Offer
• Statement of Requirements• Best fit options appraisal & recommendations• Implementation plan & support• Evaluation of live solution
![Page 23: Online Marketplace / PA Register](https://reader035.vdocuments.us/reader035/viewer/2022062315/56816466550346895dd64dbd/html5/thumbnails/23.jpg)
Moving forward...
• Questions• Discussion Points• Conclusions• Next steps