Download - Office auto
COMMUNICATION COMMUNICATION TECHNOLOGY- TECHNOLOGY- OFFICE PROCEDURES AND OFFICE PROCEDURES AND AUTOMATIONAUTOMATION
Can carry both voice and written material.
An office should have a healthy and effective communication tools, the medium that suits for their office environment.
Hence one should be very careful in selecting the medium.
1.Type of audience 2. Speed, distance and urgency 3. Confidentiality 4. Accuracy in transmission 5. Reliability 6. Cost of the medium 7. Availability 8. Feedback capacity of the medium 9. Formality of the medium 10. Intensity and complexity of the message
The media which transmit signals instantly from any source to any destination in the world by modern electronic technology.
Oral messages: microphones/loud-speakers, telephone, cellular phone, voice mail, Radio & TV, Tele conferencing, etc
Written messages: email, fax
Telephone: Intercom, Voice mail, STD and ISD
Cellular Phone : Combination of Radio and modern telecommunication technology
Fax : The facsimile machine Tele Conferencing :Audio
Conferencing and Video Conferencing Internet : E-mail
The computer is a versatile electronic instrument which can combine various media functions.
The trend of technology is towards convergence of various technologies so that the computer has become the single multi-task equipment for all kinds of transmission.
Can be defined as any communication that is enabled through the use of computers.
Transmission and reception of messages using computers as input, output, storage and routing devices.
Similar to HCI (Human Computer Interface) User interaction, presence and cognition. CMC includes anonymity, synchronicity,
relationship development and impression formation.
Media richness and social presence for virtual work environments leading towards the reduction in cues that might inhibit the ability of employees to engage in effective collaborative work. (social fabric, trust in personal relationships)
Control through monitoring Helps to build online information database,(known
as knowledge management)
Live exchange of information among people, through machines distanced from each other but linked by a telecommunication system.
IP (internet protocol) based video-conferencing
Desktop or PC based video-conferencing
Modern plasma video-conferencing with multiple user interface.
Plan well in advance for the conference Prepare a detailed agenda Involve all participants Speak normally and clearly. Don’t shout Remember the reduced non-verbal communication
has to be made up for, by clarity in speech Paraphrase often to clarity important points Address individuals by names to assure their
attention Introduce yourself and wait for the camera to focus
on you before you start speaking Limit the use of gestures and restrict movement Prepare all graphics keeping video in mind Minute the meetings as you would normally do
Social Presence theory: The theory states that a sense of ‘intimacy’ or ‘ we are together feeling’ leads to increased enjoyment, involvement, and task performance, persuasion and socio emotional interaction. CMC is capable of creating in users a sense of intimacy and immediacy.
Information Richness theory: States that
uncertainty and ambiguity of information communicated will vary with the richness of the media.
More effective Richer Mediums
Less effective Leaner Mediums
Face-to-face
Video-conferencing
Telephone
Written Document
Speed, Geographic dispersion, Asynchronous Communication, Storage and retrieval of information, Communicate more easily, more efficiently, and more
effectively, Transformation of information as a mass commodity-not a
scarce resource, Availability of massive amounts of information, Free accessibility of information, The massive information bestows tremendous power on
anyone who knows how to retrieve, evaluate, and share that information.
CD-ROM Databases Online Databases Online Information Services The Internet Discussion Resources Reference Resources Browsing and searching the Internet Copiers
Word Processing E-Mail (Electronic Mail) Written Versus Calling Instant Messaging
Mobile Communication ToolsPersonal Digital AssistantsShort Message ServiceMultimedia Messaging Service
Voice Communication Intra-office Outside the office