FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINSFIELD SERVICE MANAGEMENT
PRODUCTIVITY GAINS
BILLION PEOPLE
707070 %OF THE WORLD’S ECONOMYBUT ONLY
1/31/31/3 of world’s large service businesses currently use field service management solutions.
BILLIONMOBILE PHONES7.3 7.3 7.3 7.1 7.1 7.1
1.1 1.1 1.1 BILLION COMPUTERS
VENDING MACHINES37,684,879 37,684,879 37,684,879 35,00035,00035,000
AEROPLANES
DIFFERENT TYPES OF TRACTOR MODELS GLOBALLY9,5379,5379,537
INTERNET OF THINGS:BILLIONDEVICES25 now connected
to the Internet (50 billion expected by 2020)
59% 56%OF THERMOSTATS & OF LIGHTS
NOW CONNECTED TO THE NET
It takes a massive amount of labour and technology to manage an unthinkably complex set of dependencies.
BUT THEY DON’T KEEP THEMSELVES RUNNING.
enables field techs to do work-orders, request parts, schedule and be scheduled, look up manuals, take
payments, renew maintenance agreements, use social channels to communicate problems swiftly, upsell and
cross sell - all on a smartphone or tablet.
FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS
INTERNET OF THINGS & MACHINE
TO MACHINE LEARNING
TOO BIG OF AN UPSWING FOR HEADS OF SERVICE TO IGNORE ANY LONGER.
ARE EXPECTED TO GROW BY $370 $370 $370 BILLION over the next five years
HOWHOWHOWWE LIVEWE LIVEWE LIVE
NOWNOWNOW
WELCOMEWELCOMEWELCOMETO THETO THETO THE PARTYPARTYPARTY
Our entire civilisation depends on machines working
Riddled with paper-intensive, time consuming, inefficient
processes.
THE HUGE IRONY IS THE HUGE IRONY IS
THE HUGE IRONY IS THAT FIELD SERVICE IS ONE OF THE LAST INDUSTRIES
TO BE DRAGGED INTO THE MODERN AGE.
Not much has changed in service over the past 40 years
YET FIELD TECHS ARE BY THEIR VERY DEFINITION A MOBILE WORKFORCE.
Service BusinessesRepresent
MARKET POISED FOR GROWTH, INNOVATION AND INVESTMENT.
FIELD SERVICEWe’ve been expecting you.
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