![Page 1: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/1.jpg)
Ocean Two Resort & Residences
CHIEF AWARDS 2016
AWARD CATEGORY: BUSINESS OPERATIONS
![Page 2: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/2.jpg)
Accommodation
Ocean Two offers guests affordable
luxury in an idyllic setting with 95% of
the suites having direct, ocean
views, you are sure to experience all
that you desire and even more...
![Page 3: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/3.jpg)
Accommodation Cont’d
Ocean Two has 4 room categories for our guests
to choose from: Hotel Room, One Bedroom
Ocean Front Suite, Two Bedroom Ocean Front
Suite and Two Bedroom Bay View Suite. All suites
include fully equipped kitchens which include
stainless steel appliances: full size refrigerator
and freezer, stove top, convection over,
dishwasher, washer and dryer (Two Bedroom
Suites include a wine fridge).
![Page 4: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/4.jpg)
Accommodation – Cont’d
All bedrooms and living areas are air-conditioned and include ceiling
fans as well as safes that are large enough to accommodate 15” laptops.
Wi-Fi Access and well as secure, hard wired internet access and direct
dial, international calling. Tea and Coffee making facilities are available in
all room categories. Hair Dryers, Irons and Ironing Boards are also available
in all Rooms and Suites
![Page 5: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/5.jpg)
Amenities & Facilities
Ocean Two offers a variety of amenities and facilities so that you
can do as much or as little as you wish. With oversize sun loungers
on the pool deck and padded loungers on the beach complete
with drink service as well as scented, cold water misting service
during the day and ice lolly treats, you don't need to leave the
comfort of your lounger unless you wish to go for a dip in the pool,
sit at the swim-up pool bar or have a swim in the sea.
![Page 6: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/6.jpg)
Our Initiative
Please click the link above to open video.
![Page 7: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/7.jpg)
Approach Undertaken
![Page 8: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/8.jpg)
Keeping Our Vision Top of Mind
Ocean Two Resort & Residences is committed to being the
leading 4 Diamond Residential Resort in the Caribbean that
consistently provides extraordinary customer service strategies,
that exceeds guest expectations.
![Page 9: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/9.jpg)
Keeping Our Mission Top of Mind
We at Ocean Two aim to be the leading 4
Diamond Residential Resort by creating
memorable guest experiences through consistent,
excellent customer service, while assuring good
returns to the owners and shareholders and being
a leader in employee satisfaction.
![Page 10: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/10.jpg)
Training & Development of All Team
Members In:
American Automobile Association 4/5 Standards In All
Operating Departments
CPR Training – Department Heads
Hospitality Assured – Training/Awareness For All Employees
Customer Contact Standards
Supervisory Training
Arrival Training
![Page 11: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/11.jpg)
Training & Development of All Team
Members Through:
Re-Orientation
First Aid Training
Certified Hospitality Departmental Training
Quality Management System Training (QMS Training)
Leadership 21 Training for Middle & Senior Managers
SPOT Training- Caribbean Catalyst
![Page 12: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/12.jpg)
We are committed to a well-trained
and developed workforce
![Page 13: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/13.jpg)
Being an Approved Assessment Centre
Enables Us To Offer N/CVQ’s To Our Team To
Allow Their Personal Development
![Page 14: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/14.jpg)
Promoting Our Quality Standards
& Ensuring Staff Buy-In
![Page 15: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/15.jpg)
Pursuit of Excellence:
Ocean Two 15 Basic Steps
Anticipate guest needs.
Fond farewell. Give them a warm good-bye and use their names, if and when possible.
Company objectives are communicated to all employees. It is everyone's responsibility to support
them.
To create pride and joy in the workplace, all employees have the right to be involved in the planning
of the work that affects them.
Each employee will continuously identify defects throughout the Hotel.
It is the responsibility of each employee to create a work environment of teamwork and lateral service
so that the needs of our guests and each other are met.
Each employee is empowered. For example, when a guest has a problem or needs something special
you should break away from your regular duties, address and resolve the issue.
![Page 16: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/16.jpg)
Pursuit of Excellence:Ocean Two 15 Basic Steps - Continued
Uncompromising levels of cleanliness are the responsibility of every employee.
To provide the finest personal service for our guests, each employee is responsible for identifying and
recording individual guest preferences.
Never lose a guest. Instant guest pacification is the responsibility of each employee. Whoever receives a
complaint will own it, resolve it to the guest's satisfaction and record it.
"Smile - we are on stage." Always maintain positive eye contact. (Use words like - "Good Morning,"
"Certainly," "I'll be happy to," and "My pleasure.")
Be an ambassador for our Hotel in and outside of the work place. Always talk positively.
Escort guests rather than pointing directions to another area of the Hotel.
Take pride in and care of your personal appearance.
Think safety first. Each employee is responsible for creating a safe, secure and accident free
environment for all guests and each other. Be aware of all fire and safety emergency procedures and
report security risks immediately.
![Page 17: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/17.jpg)
Pursuit of Excellence:
Through Our Core Values
Flexibility
Flexibility is a way to define how, when and where work gets done and how careers are
organized.
Integrity
The quality of being honest, having strong moral principle and moral uprightness.
Sincerity
The quality or condition of being sincere, genuine, honest and freedom from duplicity.
Hospitality
Kindness in welcoming strangers or guests
![Page 18: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/18.jpg)
Pursuit of Excellence:
Through Our Core Values - Continued
Creativity
The tendency to generate or recognize ideas, alternatives, or possibilities that
may be useful in solving problems, communicating with others, and entertaining
ourselves and others.
Reliability
The extent to which an experiment, test or measuring procedure yields the same
results on repeated trials.
Compatibility
Capable of existing or performing in harmonious, agreeable, or congenial
combination with another or others
Follow Up
An activity that continues something that has already begun.
![Page 19: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/19.jpg)
Pursuit of Excellence
![Page 20: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/20.jpg)
Pursuit of Excellence:Training & Development to Industry Standards
![Page 21: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/21.jpg)
Maintaining High Employee
Morale Through:
Employee Socials & Events
Birthday Club
Activities Club
Weekly General Staff Briefings
Employee Recognition Programme
![Page 22: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/22.jpg)
Maintaining High Employee Morale
Through Employee Retreats
![Page 23: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/23.jpg)
Recognition of Employees for Exceptional
Performance & Improvement
![Page 24: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/24.jpg)
Recognition of Employees for Exceptional
Performance & Improvement
![Page 25: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/25.jpg)
Recognition of Employees for Exceptional
Performance & Improvement
![Page 26: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/26.jpg)
Encouraging & Implementing Innovative
Ideas From The Team
![Page 27: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/27.jpg)
Encouraging & Implementing Innovative Ideas
From The Team
Comment box allows the team to share
ideas prior to departmental meetings or
general meetings.
Our Coconut Station is now very
popular with our guests and was an
idea from one of our team members.
![Page 28: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/28.jpg)
Encouraging & Implementing Innovative
Ideas From The Team
![Page 29: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/29.jpg)
Listening to Feedback From the Team
at General Briefing Sessions
![Page 30: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/30.jpg)
How We Measure Success
![Page 31: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/31.jpg)
Achievement of Our AAA
Four Diamond Awards
![Page 32: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/32.jpg)
Achievement of Our TripAdvisor
Certificates of Excellence
![Page 33: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/33.jpg)
Achievement of Our TripAdvisor
Travellers’ Choice Awards
![Page 34: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/34.jpg)
![Page 35: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/35.jpg)
Interval, Hotels.com , Barbados’ Best Employers
Recognition Awards
![Page 36: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/36.jpg)
BHTA’s President Award: A Class Hotel of the Year 2014
&
Large Hotel of the Year 2016
![Page 37: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/37.jpg)
USA News: #6 of Best Barbados Hotels
![Page 38: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/38.jpg)
Letter From
the
Prime Minister
![Page 39: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/39.jpg)
Special Commendations & Testimonials
from
Employees & Guests
![Page 40: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/40.jpg)
![Page 41: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/41.jpg)
![Page 42: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/42.jpg)
![Page 43: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/43.jpg)
![Page 44: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/44.jpg)
Feedback from Trip Advisor
Reviews
![Page 45: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/45.jpg)
![Page 46: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/46.jpg)
![Page 47: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/47.jpg)
Our Greatest Lesson
![Page 48: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/48.jpg)
Happy Employees Provide Exceptional
Guest Service
![Page 49: Ocean Two Resort & Residences - chtachief.com · With oversize sun loungers on the pool deck and padded loungers on the beach complete with drink service as well as scented, cold](https://reader036.vdocuments.us/reader036/viewer/2022062607/60224c1424a8c2578d4bdbbc/html5/thumbnails/49.jpg)
OCEN TWO RESORT & RESIDENCES
DOVER, CHRIST CHURCH
WWW.OCEANTWOBARBADOS.COM