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OAISYS Public Safety SolutionsSafeguarding Mission-Critical Communications
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OAISYS Tracer for Public Safety
Features• Creates digital media documents from
agent interactions• Advanced capabilities for quality
assurance, real-time coaching and personnel development
• Integrated automatic live call monitoring with pause, rewind, fast forward and instant messaging
• Desktop video recording to audit PC use during calls
• Agent evaluations and quality reporting for proactively developing personnel and monitoring call-handling skills
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Portable Voice Document Technology
• Audio and all available contextual data is captured—communications network, PBX and user-added information
• Data encapsulated into a single, searchable media file, the OAISYS Portable Voice Document (PVD)
• Each PVD is centrally stored, managed and delivered via highly secure encrypted media file streaming
• Call takers, agents and dispatchers can quickly locate a call using a wide range of search criteria
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Annotations and Call Tagging
• Text-based annotations provide additional incident context
• Quickly attach an incident note, such as “high speed pursuit,” with the click of a button
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Caller Location Mapping
• Map a location with the click of a button
• Shows caller location based on physical address or longitude/latitude coordinates
• Reduce response times, increase responder safety and efficiency, enhance dispatcher productivity
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Caller Location Mapping
• Select desired calls and each location is marked within the map
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Live Desktop Video Monitoring
• Authorized users can view live desktop activity of an agent
• Synchronized with live audio monitoring, obtain a complete view of any interaction
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Media Management Features
• Call Slicing– Split segment of a single
recording into a separate file– Single, lengthy radio channel
recording can be segmented by incident
• Call Merging– Users can merge two or more
recordings into a single file.
• Call Redacting– Highlight a segment of call
audio and play silence over that portion
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Incident Reconstruction
• Play up to eight recordings simultaneously
• Multiple, related calls can be bundled for ease of playback and information retrieval
• Each recording has variable speed, volume and balance controls
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Speech Search
• Phonetics-based speech engine enables search by spoken phrase
• Supports policy compliance, eDiscovery and process monitoring requirements
• Mine interaction data, locate key phrases and monitor for regulatory infringements
• Efficiently search entire libraries of indexed calls or fine-tune queries to specific database portions
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Authenticity Verification
• If voice recordings are to be used as legal evidence, authenticity must be verifiable
• OAISYS Tracer embeds a proprietary digital signature into each voice document
• Users can verify authenticity with the click of a button through the standard user interface
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Variable Data Lifecycle Management
• Customizable stage and purge of voice documents based on account code, extension, caller ID, user-entered data and more
• Enforce information governance policies down to granular level
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Archival Database
• Automated, targeted relocation of calls from primary database to archival database
• Create customizable archival rules based on call filters
• Archival database promotes more efficient data administration and enhances application performance
• Delivers a fully automated data retention compliance solution