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Service Management for Modern IT
Bernadette Habib
Nimsoft Unified Manager
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Modern IT is driving …
› A Shift in Technology Consumption» Internal Focus on Differentiation» Aggregation & Orchestration of External Services
› A Transformational Opportunity» Maturing market to provide & consume Services» Leveraged offerings drive savings, speed & scale» Lower barriers to entry invites innovation
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Modern IT faces challenges …
Adapt quicklyto change
as boundariesshift easily, and often
Always deliver…even though they don’t
control the whole stack
Meet demand efficiently
by constantly optimizing the service delivery supply chain
How can Modern IT effectively deliver on
its commitments?
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Nimsoft. A better way to manage IT.
› Delivery aligned with your business model» Flexible packaging, delivery and licensing terms.
› Adapt to changes in technology without disruption» Meets the demands of your evolving services.
› Future-proof your technology investment» Message bus allows adding new functionality, seamlessly.
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Nimsoft Unified ManagerUnified It Management. As a Service.
Broadest set of technology monitoring
Bullet-proofservice management processes
Unified
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Solution Overview
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Nimsoft. Leading from the front.
› Independent division within CA (acquired 3/2010)
› Direct offices worldwide» USA, UK, Spain, Norway,
Germany, Sweden, Australia, Benelux, Singapore, India, Latin America
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Nimsoft.
Service Desk – http://www.nimsoft.com/solutions/nimsoft-service-desk