Transcript
![Page 1: Nigel Ashurst Contact Centre (Single Point of Access)](https://reader034.vdocuments.us/reader034/viewer/2022050914/5a4d1b167f8b9ab059991b06/html5/thumbnails/1.jpg)
Nigel Ashurst
Contact Centre(Single Point of Access)
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Why do we need a single point of access?Where have we got to?Where do we want to get to?What are we going to get right?Questions
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Parity of Esteem
Crisis Care Concordat
Five Year Forward
View
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5 things you need to know
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National & Regional• Visit to NTW• Case for change• Concordat
conference
Local• Stakeholder
engagement• GP engagement• 111
Internal• 6 workstreams• Multi channel
communication• Evolving model
What have we done so far?
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What will our Single Point of Access look like?
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What will it mean for staff?
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What we know we need to get right
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