Download - Ni2 Positioning Overview May 2006
April 12, 2023
N(i)2 Overview
N(i)2 Overview
Industry Trends
Product Functions
N(i)2 Business Model
N(i)2 and Smarts
© N(i)2 CONFIDENTIAL 2
About N(i)2
Founded in 2003
Headquarters in Montreal, Canada with European offices in Belgium
Same team launched Lat45, acquired by MetaSolv in 2001
Forerunner in Asset, Change, & Configuration Management
Leveraging its telecom expertise in the enterprise market
The N(i)2 Suite was commercially introduced in Q4 2005
http://www.ni2solutions.com
© N(i)2 CONFIDENTIAL 3
Industry Trends
EMA’s Twenty Hot Markets for 2007:
Next-Generation Management will be one of the surprising “rockets” to watch in 2007 and next 5 years. Its growth will be directly linked to CMDB deployments, innovative auto-discovery and inventory capabilities
ITIL’s notion of the CMDB is taking the industry by surprise with a Market awareness of 61% ITIL, 84% CMDB
© N(i)2 CONFIDENTIAL 4
Customer Challenges
Context
80% of problems are reported by users
85% of problems are caused by IT changing something
Total labor represents 70% of CIO budgets (64% in 2001, 73% in 2008)*
Cause
Architectural complexity reduces IT efficiency and exposes organizational complexity
Actual Application Architecture for Consumer Electronics Company
Technology should serve people!
© N(i)2 CONFIDENTIAL 5
Solution Attributes: A Federation of Data
PerformanceManagement
AssetManagement
FaultManagement
NetworkDiscovery
ApplicationMapping
IncidentManagement
RequestManagement
ApplicationConfiguration
NetworkConfiguration
ContractManagement
PerformanceManagement
AssetManagement
FaultManagement
NetworkDiscovery
ApplicationMapping
IncidentManagement
RequestManagement
ApplicationConfiguration
NetworkConfiguration
ContractManagement
CMDB
Complexity Clarity
© N(i)2 CONFIDENTIAL 6
The N(i)2 Technology
N(i)2 CMDB
ChangeManagement
ServiceManagement
InfrastructureManagement
Document a “single source of truth” and share it with all IT domains. Information is accurate and updated by tracking all sources of changes
Information is organized, therefore manageable, via CIs and relationships. Data is truly leveraged via analytics - without it the CMDB would be useless!
Enforce a standardized, end-to-end change process. Processes are automated: taking action based on business policies
Track and optimize all resources at every stage of the asset lifecycle
Streamline service delivery and resolve problems quickly
© N(i)2 CONFIDENTIAL 7
Extended Scope of CIs
The N(i)2 Suite provides visibility on all discoverable and non-discoverable configuration items
Services
Services
Incidents
Problems
Tasks
…
Applications
Software Package
Applications
Databases
Architecture
…
Business
Consumer
SLA
Contracts
Cost
…
Facilities
Buildings
Rooms
Workspace
Racks
…
Structure
Cables
Serving Areas
Antennas
Conduits
…
Employee Support
PCs
Laptops
PDAs
Badges
…
Network
Routers
Subnets
Circuits
IP Address
…
Infrastructures
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ChangeManagement
ChangeManagement
IncidentManagement
IncidentManagement
ProblemManagement
ProblemManagement
ConfigurationManagement
ConfigurationManagement
Incidents ProblemsKnown errors
Changes CisRelationships
ErrorControlError
Control
CMDB
ServiceLifecycle
Support for Service & Infrastructure Management Process
OperationsOperationsDesign &PlanningDesign &Planning
DeploymentManagementDeploymentManagement
TechnicalSupport
TechnicalSupport
ICTInfrastructure
Lifecycle
ITIL Process
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Visibility on Multi-Layered Dependency Mapping
InfrastructureLayer System
Server
Router
Router
Subnet
SoftwareManagementTool
BusinessLayer
User
users
CostCenter
Contract
ServiceProvider
Organization
ServiceLayer
HardwareService
NetworkService
ApplicationService
© N(i)2 CONFIDENTIAL 10
Management of All Sources of Change
Configuration Management Database
(CMDB)
Network Infrastructure
Discovery tool discoversChanges on the network
Requester
Supervisorrequest changes
System administratorimports changes from
3rd party applications
Excel sheet, bar codescanning, monitoring, …
Deployment plan
Project manager reconciles modeled changes
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N(i)2 Functional Architecture
© N(i)2 CONFIDENTIAL 12
CMDBPlatform
Discovery
ConfigurationManagement
N(i)2 CMDB
TaskManagement
DeploymentManagement
ChangeManagement
Change & Configuration Management
ServiceManagement
InfrastructureManagement
Accurate source of truth
Policy & Standards Enforcement
Next generation CMDB platform
N(i)2 Dashboard
Tracking of all sources of change
Automated tracking of non-discoverable change
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Visibility on Configuration Items and their Relations
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Synchronize Change with Workforce Activities
Maps automatically designed changes to
tasks
Maps automatically designed changes to
tasks
Mange generated deployment plans in
Gantt charts
Mange generated deployment plans in
Gantt charts
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Full Visibility on Configuration Items
Track CIs in differentcontexts
Track CIs in differentcontexts
Provide visibility to costs, history, specifications,incidents…
Provide visibility to costs, history, specifications,incidents…
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ServiceManagement
InfrastructureManagement
InventoryManagement
Stru
ctur
eDe
sign
Network
Design
Conne
ctivity
Design
Cost &Contract
Planning
& Auditing
Infrastructure Management
ChangeManagement
N(i)2 CMDB
Central repository where all asset information are modeled, including network related assets
Optimize designs through alternate scenarios
Manage software license compliance and entitlements
Control expenses through budget management
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Tracking Inventory
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Demystifying Connectivity
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Data Center Management
Establish power requirement and heat dissipation
Establish power requirement and heat dissipation
Manage physicalconnectivity
Manage physicalconnectivity
Manage chassis in racks
Manage chassis in racks
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Understanding WAN Assets
© N(i)2 CONFIDENTIAL 21
InfrastructureManagement
Serv
iceDe
sk
Incident
Managem
ent
ProblemManagement
Request
Management
Service Management
ChangeManagement
ServiceManagement
N(i)2 CMDB
Reduces service restoration time
Streamlines incident prioritization
Enables capture and re-use of incident solution
Streamlines request, ordering, and fulfillment processes
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Web based Incident Service Desk
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The N(i)2 SuiteThe N(i)2 Suite
Technical Architecture
N(i)2 Java Clients
Database Services
N(I)2 Web Clients
Clustered Web Server &
Java Application Server(JBoss, BEA, Oracle, Sun,
IBM)
RMI/IIOP
HTTP
3rd party Apps
EJB/Hibernate
API’s (SOAP, Java)
Map Services
OpenGIS
JDBC, LDAP, JDO, JCA, OSS/J
EMC|Smarts, Voyence, HPOV, CiscoWorks,SAP, Infovista,…)
HW and SW assets
SNMP, WMI
(V)LAN Infrastructure
(MapServer, GoogleMaps, ESRI, …)
Oracle, SQLServer, PostgreSQL, …
3rd Party Apps
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N(i)2 Positioning
© N(i)2 CONFIDENTIAL 25
The N(i)2 Suite Strategy: ACCM for the Enterprise
Contract
SLA
Managem
ent
IncidentProblemRequestManagement
Infrastructure
(L1 to L7 &
Services)
ManagementAs
set &
Cha
nge
Man
agem
ent
Performance
Management
Fault
Man
agem
ent
Release
Managem
ent
CustomerRelationship
Management
N(i)2
CMDB
InfoVista,PVSR
Open API
EMC2 | Smarts,HP OpenViewnLayers
The N(i)2 Suite, HP Service Desk
InfoVista
The N(i)2 SuiteCiscoWorks / IP SCVoyence, MS-SMS
The N(i)2 Suite
© N(i)2 CONFIDENTIAL 26
Competitive Analysis
Features N(i)2 BMC Remedy Peregrine HP Service Desk
CMDB N(i)2 CMDB Atrium (sold with BMC products)
Active CMDB (IT assets only)
Service Desk’s CMDB
(SD CI’s only)
Configuration Management N(i)2 CMDB SD’s Help Desk Manager
Discovery N(i)2 CMDB Discovery Services Ent. Discovery (via other HP platforms)
Task Management Change Management Change Management ServiceCenter SD’s Change Manager
Deployment Management Change Management Change Management ServiceCenter SD’s Change Manager
Request Management Service Management Change Management ServiceCenter SD’s Help Desk Manager
Self Care Service Management Help Desk ServiceCenter SD’s Help Desk Manager
Incident Management Service Management Help Desk ServiceCenter SD’s Help Desk Manager
Problem Management Service Management Help Desk ServiceCenter SD’s Help Desk Manager
SLA Management Service Level Agreement ServiceCenter SD’ Service Level Manager
Planning & Auditing Infrastructure Mgmnt
Inventory Management Infrastructure Mgmnt Asset Management AssetCenter
Structure Design Infrastructure Mgmnt
Connectivity Design Infrastructure Mgmnt
Network Design Infrastructure Mgmnt
Contract Management Infrastructure Mgmnt Asset Management AssetCenter
Financial Management Infrastructure Mgmnt Asset Management AssetCenter
Clear Gap in Infrastructure Management
© N(i)2 CONFIDENTIAL 27
N(i)2 Key Differentiators
N(i)2 CMDB is not just a repository of configurations
3rd party application access to services for efficient remote configuration
Extended CI scope: structure, connectivity, & network related CIs
Dashboard with generic reporting and analytics, leveraging globally the CMDB
CI management via business rules
N(i)2 Infrastructure Management goes beyond IT asset management
Treats structure, connectivity, and network items as assets
Supports planning and design of major infrastructure projects with alternate scenarios
Supports automation of deployment related to major infrastructure projects
N(i)2 Service Management is not just sophisticated help desk
Notion of service: bridging the gap between business and infrastructure configurations
Visibility on dependency between services and infrastructure items for SLA compliancy
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Roadmap
Q306 Q406
Release 2.5.xFinancial ManagementSLA ManagementEnhanced Smarts Interface HPOV/NNM Interface
Release 3.0.xVoyence InterfacenLayers/ADM InterfaceMS-SMS InterfaceInteroperable Model&API
Release 3.5.xInfoVista InterfaceCiscoWorks InterfaceInteroperable Model&API
Q107 Q207 …
Release 4.0.xBusiness Process Modeling HPOV/SD Interface
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N(i)2 Business Development Strategy
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100% indirect sales model
3rd party software companies in the network space
Delivering a federated CMDB
Offering pre-integrated solutions to reseller channel
Solution integrators
Positioned in the network space
Implementing ITIL’s best practices
Network Equipment Vendors
Value added offering
Managed service providers
Via solutions area
© N(i)2 CONFIDENTIAL 31
Target Markets
The N(i)2 Suite
For large enterprises
The N(i)² Suite™
Network Infrastructure Inventory [N(i)²], Inc. October 2005
N(i)2 Essentials
For Mid-Sized businesses
Large enterprises with over 2000 employees
ACCM leaderships
Management through technology silos
Large network deployment
– Manufacturers– (Managed) Service Providers– Governments– Energy & utilities
Small and Mid-sized business under 2000 employees
Integrated infrastructure & service management
Need for basic IT management solution
– Ecom businesses– Small cities, counties– Banks
© N(i)2 CONFIDENTIAL 32
EMC Smarts Partner Vision (Verso)
N(i)2 central to reference architecture
© N(i)2 CONFIDENTIAL 33
Enterprise Model Discovery Strategy
1 Discovery of WAN Infrastructure (Discoverable Configurations and Topology)
2 Discovery of LAN Infrastructure (Discoverable HW/SW)
1
2 2
22
34
53
3
Import of device locations (Excel, Legacy Data, …)
Services and user allocation (Excel, Legacy Data, …)5Discovery of distributed applications
4
44
4
5
5
5
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N(i)2 CMDB for EMC Smarts®
Enhancing Fault Management Visibility
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Leveraging a Federated CMDB
CMDB
Enhanced problem
resolution
End-to-end change process
Physical
Infrastructure Applications Location
Deployment
History
Enhanced Fault Management for Smarts Customer&
End-to-end Visibility for N(i)2 Customer
Visibility on Layer 2 &
3 Topologies &
Device
Configurations
Vis
ibili
ty o
n N
on-D
isco
vera
ble
Res
ourc
es &
In
form
atio
n
Logical Network
© N(i)2 CONFIDENTIAL 36
Extending Service Management with Root Cause Analysis
Problem Management
Change Management
N(i)2 Reconciliation Engine
Full CMDB
Configuration Management
Integrated ITIL®
Processes
Known Errors
© N(i)2 CONFIDENTIAL 37
N(i)2 Benefits for EMC-Smarts Customers
The N(i)2 CMDB for Smarts
Increase incident response time & MTTR
Reduce risks associated to change
Reduction of costly downtime
Optimize resources and compliance (SOX)