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MRA – THE MANAGEMENT ASSOCIATION
New Realities - Attraction and Retention
(And . . . are you ready for what’s next?)
Jim Morgan, Vice President
Presented by:
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MRA – THE MANAGEMENT ASSOCIATION
All Rights Reserved. © MRA 20192
Chippewa Valley
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MRA – THE MANAGEMENT ASSOCIATION
A Little Help!
Jim Morgan | Vice President
@JimMorgan1960 | @MRA_HR_Pros
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MRA – THE MANAGEMENT ASSOCIATION
THREE DECADES LATER . . . 30 years of connecting business and education
WI Workforce Shortage Identified – 1989!!
The Future Wisconsin Project
State Tour I (2011)
300 Manufacturers; 64 Communities; manufacturing skills gap
State Tour II (2012)
16 Technical Colleges; 1,600 Business, Education, Government; Talent
State Tour III (2014)
72 Local Chambers Engaged
Local business/education partnerships (2015-current)
WI Policy Academy on Strengthening ManufacturersAll Rights Reserved. © MRA 2019
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All Rights Reserved. © 2019 MRA | 5
HR Services
TalentManagement
Learning & Organization Development
TotalRewards
Strategic Planning
HR & Leadership Training
Employee Engagement & Assessments
Coaching
Succession Planning
Conferences & Events
Executive & Professional Roundtables
Distance Learning
C-YOU Create Your Own University
Conference Center Room Rentals
Compensation Planning
Benefits Benchmarking
Hot Topic Surveys
Compensation, Benefits, & Business Trends Data
Custom Surveys
Total Compensation Statements
Recruiting
Reference & Background Investigations
Talent Management
Retention Services
Outplacement & Career Management
24/7 HR Hotline
HR Online Resources
HR Business Partners
Employee Handbooks/Policies
Employee Payroll Administration
Audits (HR, I-9, Payroll)
Employment Investigations
Affirmative Action
Labor Relations
Safety
Publications
Conflict Resolution
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MRA – THE MANAGEMENT ASSOCIATION
On the Agenda
• Why Eau Claire/Chippewa Valley
• The Deck is Stacked
• Find Them
• Keep Them
• 5 Questions
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MRA – THE MANAGEMENT ASSOCIATION
Why Eau Claire/Chippewa Valley
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MRA – THE MANAGEMENT ASSOCIATION
Advantage Wisconsin
8 All Rights Reserved. © MRA 2019
• School-to-Work
• Career Pathways
• Youth Apprenticeships
• Coops
• Internships
• DWD
• DPI
• WEDC
• UW System
• Technical Colleges
• Private Colleges
• K-12
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MRA – THE MANAGEMENT ASSOCIATION
Advantage Chippewa Valley
9 All Rights Reserved. © MRA 2019
• The MRA “Emerging Markets” Experience
• Location
• Quality Education Institutions
• Growth
• Entrepreneurism
• Vitality
• Arts
• Etc., Etc., Etc.
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MRA – THE MANAGEMENT ASSOCIATION
Loss of 25-54 year-olds2007-2017
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USA Today
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MRA – THE MANAGEMENT ASSOCIATION
The Deck is Stacked
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MRA – THE MANAGEMENT ASSOCIATION
Demographics
It’s a numbers game, the talent swept the employer in four!!!
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MRA – THE MANAGEMENT ASSOCIATION
Full Employment
13 All Rights Reserved. © MRA 2019
• <3%
• A Bit of a False “Good” Measure
• Changes the Game– Different Audience
– Different Approach
– More Employer Involvement
Now, The Bad News . . . Fast!
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MRA – THE MANAGEMENT ASSOCIATION
State Ethnicity vs. U.S.
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MRA – THE MANAGEMENT ASSOCIATION
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MRA – THE MANAGEMENT ASSOCIATION
All Rights Reserved. © MRA 2019
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MRA – THE MANAGEMENT ASSOCIATION
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MRA – THE MANAGEMENT ASSOCIATION
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MRA – THE MANAGEMENT ASSOCIATION
White Non-Hispanic population %
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MRA – THE MANAGEMENT ASSOCIATION
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MRA – THE MANAGEMENT ASSOCIATION
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MRA – THE MANAGEMENT ASSOCIATION
Generational Differences
Greatest Generation (1925-45)
Baby Boomers (1946-64)
Gen X (1965-82)’
Millennials (1983-2000 or ’81-’96 or…)
Gen Z (2001-)
Motivated by VERY different things
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MRA – THE MANAGEMENT ASSOCIATION
Perceptions – WI High School Students
Minneapolis – St. Paul
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MRA – THE MANAGEMENT ASSOCIATION
Wisconsin Population In a Nutshell
Age # People Growth
0-17 + 27,438 + 2.1%
18-64 + 15,150 + 0.4%
65-84 + 598,121 + 90.8%
85+ + 168,205 + 141.9%
766,236 of the 808,914
94.7% of the growth – 65+!Double the number of “old-timers”!!
All Rights Reserved. © MRA 2019Applied Population Lab
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MRA – THE MANAGEMENT ASSOCIATION
Outside the Box!
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MRA – THE MANAGEMENT ASSOCIATION
Find Them
Take your best salesperson andput them in HR!!
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MRA – THE MANAGEMENT ASSOCIATION
You all know where to find the 2006 candidates.
Where are you looking in 2020?
Recruiting
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MRA – THE MANAGEMENT ASSOCIATION
PRISON POPULATIONA controlled environment
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640,000 inmates released annually in the U.S
Two-thirds can’t find jobs within the year
Most arrested again by the end of year 3
Delaying criminal background checks
Paying a livable wage
Offering additional funds (housing, transportation, education)
Providing mental health counseling
Working with landlords
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MRA – THE MANAGEMENT ASSOCIATION
FreelancersI’m a freelancer, so now, when I talk
to myself, I call it a staff meeting!
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MRA – THE MANAGEMENT ASSOCIATION
ReturnersDeloitte
11 week returnship program
On-the-job, client-facing training
Goal: hire 50% of participants
Actual: hire 90% of participants
All Rights Reserved. © MRA 2019
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MRA – THE MANAGEMENT ASSOCIATION
Opioids/Addictions
Restaurant hires people in treatment for addiction
Business model based on recovery
Restaurant is a tool for rehabilitation
Pay above the going rate
Employees are held to exacting standards
Zero-tolerance policy for tardiness
Tips added directly to paycheck, no cash
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MRA – THE MANAGEMENT ASSOCIATION
DISABILITIES
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The unemployment rate for persons with a disability was 9.2 % in 2017, more than twice that of those with no disability (4.2 percent). Source: Bureau of Labor Statistics
“There is a bit of a craze now for hiring people with autism for tech jobs because the jobs lend themselves to repetitive tasks and require an eye for detail,” says Carol Glazer, president of the National Organization on Disability.
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MRA – THE MANAGEMENT ASSOCIATION
Retirees
For Millennials, it’s all about FOMO
For Boomers, it’s all about JOMO
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75% of large U.S. firms rehire retired workers
42% contracted with retired employees to be consultants
255,000 Americans 85 years old or older were working over the past 12 months, the highest number on record Watson Wyatt Worldwide
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MRA – THE MANAGEMENT ASSOCIATION
IMMIGRATIONThe issue that won’t be solved
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~12 million
undocumented
8 million with jobs
5% of U.S. workforce undocumented
(Pew Research Center)
Policy?
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MRA – THE MANAGEMENT ASSOCIATION
Keep Them
Spoiler Alert: They are still looking!
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MRA – THE MANAGEMENT ASSOCIATION
Start Early
Over a third of employers don’t have any structured process in place to assimilate new employees
Orientation is NOT onboarding
Space is clean, technology is prepared, welcome swag is on their desk, “we care about you”
1/3 of new hires are looking at other jobs within the first 6 months
Ghosting is everywhere
What are they saying at the dinner table?
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MRA – THE MANAGEMENT ASSOCIATION
The World Has Changed . . .
WAS ISOffering: Education ExperienceOn the job: 30 years 2-5 yearsCommitment: Job BeliefRecruitment: Few weeks Few daysApplication: Resume SnapChat/textBenefits: Set FlexibleMobility: Job > Move Move > JobWorkplace: Rules FlexibilityPhilosophy: Live to work Work to live
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MRA – THE MANAGEMENT ASSOCIATION
Short Term - Now
View HR as sales, for people
“Stay” reviews
Meet generational needs
Employees as recruiters
Onboarding is critical
Web presence for candidates
Alternative populations
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MRA – THE MANAGEMENT ASSOCIATION
Long Term
Get in the middle schools/high schools
Get close with your “suppliers”
Serve on advisory boards
Offer internships & experiences
Get to the parents, your employees
Establish the “preferred” employer brand
Offer benefits that matter
Sell quality of life
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MRA – THE MANAGEMENT ASSOCIATION
5 Questions
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MRA – THE MANAGEMENT ASSOCIATION
What is the Candidate Experience?
• Web experience is easy
• Application process is simple and mobile friendly
• No duplication
• Information is succinct; interesting
• Kept informed
• Interview process is quickly completed
• Process utilizes technology
• InterviewERS are prepared
• Play the role of candidate!! Candidates talk!!41 All Rights Reserved. © MRA 2019
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MRA – THE MANAGEMENT ASSOCIATION
What is Your Employee Experience?
42 All Rights Reserved. © MRA 2019
• Treat your people better than your best customer
• Check-in after 3 months, 6 months 1 year, 3 years, 5 years
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MRA – THE MANAGEMENT ASSOCIATION
Do You Coach?
43 All Rights Reserved. © MRA 2019
• Scouts
• Church
• Music
• Mission
• Sports
• School
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MRA – THE MANAGEMENT ASSOCIATION
What is Workforce Resiliency?
44 All Rights Reserved. © MRA 2019
• Adverse Childhood Experiences
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MRA – THE MANAGEMENT ASSOCIATION
Have You Considered Puerto Rico?
45 All Rights Reserved. © MRA 2019
• 160,000 residents to the mainland since Maria (2017)
• MN (nurses), IA (“ambassador”), OH (staffing service for mfg)
• Prepare the community
• Be welcoming
• The family will follow
• Looks like Eau Claire!!
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MRA – THE MANAGEMENT ASSOCIATION
Thank you!!
Jim Morgan | Vice President
@JimMorgan1960 | @MRA_HR_Pros