pag. 1
High-tech ERP for total control of your business
pag. 2
company
pag. 3
Established in 1988, Centro Softwareproduces the best 2nd generation ERP software for companies committed to producing and competing in the marketplace.
Centro Software's ERP solutions are already used by over 2,500 customers with operational branches all over the world.
pag. 4
Over 28,000 people all over Italy work and produce with Centro Software's ERP solutions every day.
Centro Software's client companies contribute over 13.5 billion €uros to Italy's GDP.
pag. 5
As well as being among the largest in Italy, Centro Software is the only ITcompany that has never had a change of ownership in 25 years of history, andhas a constantly growing list of goals and development plans.
As producers, we can afford to adopt long-term development strategies, ensureproject continuity, and put quality ahead of short-term profit, without everseeing our priorities dictated by the commercial policies of third parties.
Centro Software is not owned byinvestment funds and is not run bymanagers whose only goal isfinancial profit…
pag. 6
Centro Software is a solid and reliable, leading-edge companywhich invests over 30% of its revenues in Research &Development every year.
Clear objectives, corporate continuity and the ability to innovate,are the strengths that underpin Centro Software's
own future and the future of its customers.
pag. 7
Over 50 programmers are engaged in Research & Development on a daily basis, with a focus on the structure and standard functions of ERP and specific software to meet the needs of every customer.
All our software is developed in Italy, at our operations centre in San Pietro in Casale (Bologna).
pag. 8
Over 60 technicians and application consultants, managed directly by Centro Software's headquarters, are located in key cities across Italy.
Over 50 partners back up thatpresence and help disseminate the quality and the products and services certified by Centro Software.
pag. 9
product
pag. 10
Centro Software's ERP project, which involves a single database and a single functional structure, incorporates all the best industrial experience
of Italian companies.
efficient organisational models
pag. 11
Centro Software therefore helps businesses achieve maximum efficiency and productivity by means of 3 innovative factors:
2nd-generation ERP software technological infrastructures
efficient organisational models
pag. 12
technological infrastructures
efficient organisational models
Centro Software's latest-generation ERP software is called
pag. 13
The SAM ERP2 project incorporates:
– the most useful technological developments for businesses
– the know-how that derives from the continuous improvement of Italian industrial processes
No-one else on the market offers such comprehensive solutions, developed by a single company, with such a wide range of process management capabilities.
pag. 14
The project is structured into 10 business management areas. SALES
INTERCOMPANY, BRANCHES, COMMUNICATIONS
MANAGEMENTCONTROL
FINANCIAL ADMINISTRATION and MANAGEMENT
QUALITY
PURCHASING, WAREHOUSES and LOGISTICS
C.R.M.MARKETING and SERVICES
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
pag. 15
ADMINISTRATIVE and FINANCIAL area
❑ SHIPMENTS and BILLING module ❑ GENERAL ACCOUNTS module ❑ TREASURY module ❑ FINANCIAL Management module ❑ ASSETS module ❑ Other TAX requirements module (VAT, 770, F24, Payroll, Withholding tax, Recycling of Packaging, WEEE, etc.)
The project is structured into 10 business management areas.
Each business management area is made up of several modules (over 60 modules in total)
PURCHASING, WAREHOUSES and LOGISTICS
INTERCOMPANY, BRANCHES, COMMUNICATIONS
C.R.M.MARKETING and SERVICES
SALES
MANAGEMENTCONTROL
FINANCIAL ADMINISTRATION and MANAGEMENT
QUALITY
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
pag. 16
SALES
MANAGEMENTCONTROL
QUALITY
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
The project is structured into 10 business management areas.
Each business management area is made up of «n» modules (over 60 modules in total)
Each module contains «n» functions (over 2000 functions in total)
ADMINISTRATIVE and FINANCIAL area
❑ SHIPMENTS and BILLING module ❑ GENERAL ACCOUNTS module ❑ TREASURY module ❑ FINANCIAL Management module ❑ ASSETS module ❑ Other TAX requirements module
• Schedule of payments due• Bank receipts and direct interbank remittance• Supplier Payment Orders• Expiration Notices and Payment Reminders Customers• Advances on Invoices• Advances on Jobs (Contracts / Sales Orders)
PURCHASING, WAREHOUSES and LOGISTICS
INTERCOMPANY, BRANCHES, COMMUNICATIONS
C.R.M.MARKETING and SERVICES
FINANCIAL ADMINISTRATION and MANAGEMENT
pag. 17
SALES
MANAGEMENTCONTROL
QUALITY
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
PURCHASING, WAREHOUSES and LOGISTICS
INTERCOMPANY, BRANCHES, COMMUNICATIONS
C.R.M.MARKETING and SERVICES
FINANCIAL ADMINISTRATIONand MANAGEMENT
With 60 modules SAM ERP2 project is therefore is fully scalable and flexible and easy fitting to every company needs.
pag. 18
SAM ERP2 also has predisposed configurations for Italy's main industrial sectors:
• Food• Automation and Automated Machinery• Automotive• Chemicals-Cosmetics-Pharmaceuticals• Electrical/Electronic Engineering• Systems and Robotics• Medical Devices• Mechanical Engineering• Aerospace
pag. 19
Centro Software's ERP2 system is equipped with a full range of features to increase usability and individual productivity:
Geo Marketing Customisable look-up grids NavBar & ToolBars # Hashtags for grouping and sharing items Data Navigation (drill down) Live TILES and FeedHashtags To do List Data export into the most widely used formats Mailing & Mail Marketing Device-independent web-based portals
pag. 20
In addition to complete management of all essential business processes, the key objectives of the ERP2 project include LEANOrganisation:
streamlining of processes
increased business efficiency
cost reduction
pag. 21
Centro Software's ERP solution can increase efficiency by up to 50% and reduce costs by up to 30% (according to a study by Il Sole 24 Ore):
optimises inventory and production processes
speeds up the handling of goods
increases sales activity
interacts with people both in and outside the company in real time
increases customer loyalty
simplifies administration and control
… these are just some of the practical results that you can achieve with a latest-generation ERP system.
pag. 22
Centro Software's ERP system constitutes the IT backbone through which you can control all your business processes…
pag. 23
SERVICES
MANAGEMENT CONTROL
ADMINISTRATION
WAREHOUSES
PURCHASING SALES
PRODUCTION
CUSTOMERS
Dealers
BRANCHES
TECHNICIANS
AGENTS
CONSTRUCTION SITES
MARKETING
QUALITY
ENTERPRISE
… both internal (logistics, production, services, administration, etc.),and external (relations with branches, agents, technicians, customers and suppliers)
SUPPLIERS
pag. 24
SALES
INTERCOMPANY, BRANCHES, COMMUNICATIONS
MANAGEMENTCONTROL
FINANCIAL ADMINISTRATION and MANAGEMENT
QUALITY
PURCHASING, WAREHOUSES and LOGISTICS
C.R.M.MARKETING and SERVICES
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
Unlike many of its competitors, which have collected different products or products developed by different companies, and bundled them into a single container,
Centro Software's ERP system was developed on the basis of a singleproject, with a single optimised database structure and a singlefunctional engine which incorporates the processes of Italy's best industrial experience.
pag. 25
the structure of SAM ERP2 already contains all the necessary portals for communicating with the entire outside world in real time and with your production chain and sales chain
SUPPLIERPortal
CRMPortal
AGENT Portal
SERVICEPortal
CUSTOMERPortal
Today's businesses need to communicate with the entire outside world in real time!
SALES
MANAGEMENTCONTROL
QUALITY
WORKFLOW and COMMON DATA
PRODUCTION and OUTSOURCING
SECURITY and DEVELOPMENT
INTERCOMPANY, BRANCHES, COMMUNICATIONS
FINANCIAL ADMINISTRATION and MANAGEMENT
PURCHASING, WAREHOUSES and LOGISTICS
C.R.M.MARKETING and SERVICES
pag. 26
A single ERP project ensures:
1. maximum integration of company procedures (“continuous flow”)
2. maximum speed and efficiency in process management (lean)
3. maximum cost-effectiveness of maintenance and development
4. maximum speed of updating
5. maximum capacity for technological evolution, because each upgrade of the basic structures automatically extends to all components
pag. 27
Frontiers no longer exist, for either production or sales
pag. 28
Centro Software's ERP system is international:
multi-lingual
native UNICODE (displays and prints data with the characters of
languages from all around the world)
with customisable thesauruses (for adding extra words or specialist
terms used in specific industries)
pag. 29
The ERP system is already translated and can be used in multiple languages simultaneously:
EnglishGermanSpanishFrenchPortugueseChineseRussian…
pag. 30
SAM ERP2 is used in many countries worldwide, especially in the subsidiaries or associates of Italian companies
pag. 31
Centro Software's ERP2 system is equipped with tools for security, privacy and complete system control:
• Authorisations and Privacy: for managing users (individually or in groups) and specifying the functions they can access (read-only or full-control), with a "GMP validatable" control system
• Security System: to enable the system administrator to set restrictions for each user (or group of users), even in individual fields of each screen
• TAC (Tracking, Auditing & Control): for monitoring the operations carried out on the database by one or more users and triggering the transmission of automatic «warning» emails (to pre-defined addresses) or instigating workflow actions when certain events occur
pag. 32
Centro Software's ERP2 system is made using the development technologies that provide the best performance and the best userexperience for each operating environment:
internal company processes
external processes (WEB, etc.)
pag. 33
The ERP2 system is ergonomic and simple to use
• the flows and video screens are the result of a continuousresearch into the optimisation of operational management, which combines simplicity with speed and technological innovation
pag. 34
The ERP2 system offers 4 customisable and configurable levels
1. Processes
2. Functions
3. Screen and print-outs
4. Fields
(for each useryou can enable, disable or hideall the fields in the screen)
pag. 35
SAM ERP2 project has important customisation tools aimed at maximising productivity:
• Automatic coding of items
• Customisable interface for each user (enables, disables or hides fields in the screens)
• Customisation of Classifiers
• Desktop can be customised with WEB content and the necessary information for each user
pag. 36
In addition to the product's high degree of flexibility and configurability, it is also equipped with 3 powerful development tools:
• ADK (Application Designer Kit)
• SDK (Software Development Kit)
• RGT (Report Generation Tool)
pag. 37
ADK is a framework of tools dedicated to the rapid developmentof custom features and WORKFLOWS
ADK can be used without any programming skills! (and therefore directly by consultants operating on customer sites or by the company's organisational managers)
ADK (Application Designer Kit)
From the technical point of view ADK at the same time is1. an advanced designer for customising the layout of windows2. a “workflow generation and data validation system”3. a “set of scripting languages” for customising events and procedures
pag. 38
SDK is a development kit specifically designed for modifying existing programmes or creating new "vertical applications” which are perfectly integrated into the ERP2 system.
With SDK, you can create or modify "ad hoc" applications without worrying about the internal logistics of the ERP.
You are guaranteed not only the maximum consistency of data and processes, but also full compatibility with all future releases.
SDK (Software Development Kit)
pag. 40
published by
Product development is underpinned by the
skills of Centro Software's technical
staff.
The owners of Centro Software are the authors of
many articles and publications released by
the most renowned publishing houses in the
field of industry and economics:
Franco Angeli and Il Sole 24 Ore.
pag. 41
services
pag. 42
Centro Software constantly supports its customers with value-added services:
1. design of technological environments (hardware, software, networks, etc.)
2. installations and conversions from previous systems
3. staff training and instruction
4. remote support (by internet, telephone or video-conference)
5. constant updates and maintenance
6. system check-ups and monitoring
7. development of special software
pag. 43
Centro Software's services are based on:
• Know-how in industrial processes
• Availability and rapid response
• Pared back costs
• Capacity to manage complex projects
• Adherence to implementation timetables
pag. 44
Customers receive support by means of the best methods and techniques:
SUPPORT
• Project Management for activities on customer sites
• Remote support for on-line help desks
EDUCATION
• Webcasting sessions for updates and training
• E-learning portal for on-line courses on ERP system functions
pag. 45
pag. 46
pag. 47
Support services with tickets and urgency priority
To maximise the effectiveness of request handling, Centro Software continuously monitors all the support phases:
1. Request (via portal or help desk)2. Taking charge of request3. Identification of the most appropriate Technical
Resource4. Contact with the Customer to agree on the timing
and method of response 5. Completion of a Brief Technical Report (recording
the tasks performed)6. Closure of request
pag. 48
Each customer can examine its situation in real time: software installed, contractsrunning, support or training initiatives planned, progress of works:
Requests (summary)
Contractsrunning
Softwaremodules installed
pag. 49
Customer home page (with summary of support requests)
pag. 50
List of requests in progress
pag. 51
published by
In conjunction with Confindustria and ReteICT, Centro Software has developed a new standardprotocol for verifying the level of ICT efficiency of Italian companies.
pag. 52
sectors and references
pag. 53
Centro Software's customers, whose combined contribution to Italy's GDP currently amounts to 13 billion €uros, operate in all the main sectors of industry.
Food, Chemicals/Cosmetics/Pharmaceuticals, Medical Devices, Mechanical Engineering, Automation, Automated Machinery, Systems and Robotics, Automotive, Electrical/Electronic Engineering, Sales, Services.
Many of these companies are currently benchmarks for other players in the same sectors, because of both the comprehensive nature of the software solutions they apply and the levels of efficiency and competitiveness they have achieved.
pag. 54
A selection of customers and application sectors
AUTOMOTIVE
MEDICAL DEVICES
SYSTEMS and ROBOTICS
CHEMICALS/COSMETICS/PHARMACEUTICALS
ELECTRICAL/ELECTRONIC ENGINEERING
MECHANICAL ENGINEERING
FOOD
AUTOMATED MACHINERY
SALES and SERVICES
AEROSPACE
pag. 55
Centro Software's ERP2 system standard already contains the management and production logic of the main corporate supply chains, with the functions and specific skills needed in many sectors:
• Food• Automation and Automated Machinery• Automotive• Chemicals-Cosmetics-Pharmaceuticals• Electrical/Electronic Engineering• Systems and Robotics• Medical Devices• Mechanical Engineering• Aerospace• ….
pag. 56
Food
• batch traceability• FIFO/ FEFO expiry dates• Quality Control and Quality Assurance • management of in-house and external analysis
laboratories• certificates• silo management• mixes • production batches• plant interface• relations with major retail chains• advanced commercial rules (promotions,
campaigns, 3x2, goods discounts, etc.)• E.D.I.• SFA order collection and e-commerce portal• management of delivery circuits and transport• industrial accounting and management control
pag. 57
Chemicals/Cosmetics/Pharmaceuticals
• validatable ERP and processes• compliance with FDA EU GMP, Annex 11; US FDA - Code
of Federal Regulations, Title 21, part 11 (21 CFR Part 11) • batch traceability (including by attribute) • batch status• FIFO/FEFO expiry dates• analysis management • certificates• electronic signature • production batch management by “titre or purity”• in-house and outsourced packaging• advanced logistics• outsourced logistics management• SFA order collection and/or e-commerce portal• budget and MPS management• management control
pag. 58
Medical Devices
• validatable ERP and processes• integrated quality• compliance with FDA EU GMP, Annex 11;
US FDA - Code of Federal Regulations, Title 21, part 11 (21 CFR Part 11)
• batch traceability • serial number traceability• certificates, electronic signature • design management• PLM• MRP• FCS production planning• SFA order collection
and/or e-commerce portal• budget and MPS management• management control
pag. 59
Mechanical Engineering
• supplier portal• BWS advanced logistics• batch management (including by technical specification)• management of items received from/dispatched to
third parties for processing• production to order, production for stock • MPS• MRP• Integrated quality control and quality assurance• resource planning, paperless dispatch lists• measuring MES production progress and times• job statement• industrial accounting• assets
pag. 60
Automation, Automated Machinery, Systems and Robotics
• job management• PDM and PLM advanced design management (in-house and external) • MRP• measuring times and scheduling technical departments• measuring of MES production progress and times• job budgets and statements• industrial accounting• supplier portal• BWS advanced logistics • parts and RMA management
pag. 61
Automotive
• EDI management• MPS• consignment stock• ISO TS 16949 Quality Management• supplier portal• BWS advanced logistics• MRP1• MRP2• management of items received from/dispatched to
third parties for processing• technical attributes of batches (castings, analysis
certificates) • Lean Manufacturing, KanBan
pag. 62
Electrical/Electronic Engineering
• job management • PDM and PLM advanced design
management (in-house and external)• MRP• measuring MES production progress and
times• job budgets and statements• industrial accounting• supplier portal• quote management• component brand management • BWS advanced logistics
pag. 63
Aerospace
• Synchronisation with the requests of major customers (automatic connection to their portals for production plans)
• WORK FLOW and continuous process flow management• integration with technical departments, CAD, PLM and PDM• optimisation of INVENTORY and PURCHASING• automatic GOODS handling with wireless LOGISTICS• In-house and external PRODUCTION, with MRP I planning,
MRP II scheduling, work progress (MES) and WIP• QUALITY control, trackability and traceability• CRM, sales and marketing activities, after-sales services • Web PORTALS for suppliers, customers, agents and
technicians• integrated industrial accounting, advanced statistics, data
mining, business intelligence, management control
pag. 64
Sales
• SFA management, order collection, on-site sales team• in-house and outsourced logistics management• Integrated CRM• verification of shippability• circuit of visits, • delivery circuit planning and management • advanced commercial rules (promotions, campaigns, 3x2, goods discounts, etc.) • Integrated e-commerce• Interfaces with the most widely used e-commerce platforms (Magento, Zen Cart, etc.)
pag. 65
Services
• management of “installed fleet” by serial number/user/customer
• management of service and support contracts• commercial management of contracts and
services/parts price lists• RMA management• planning of smart tickets and assignment of
jobs to technicians on the ground with team or personal calendar management
• final pricing of jobs and parts with integrated billing or connection to contractually envisaged activities,
• SERVICE portal• CUSTOMER portal• Statements by
contract/customer/user/product
pag. 67