NATALIE SANDERS1316 Gross Lake Parkway ♦ Covington, Georgia 30016 ♦

(770) 728-9397 Home ♦ (678) 448-8664 Cell ♦ E-Mail: nsanders1123@yahoo.com

PROFESSIONAL PROFILE: Experienced and highly professional

Handles sensitive and confidential information in a professional manner Strong relationship and time management skills

Over 10 years’ experience in Customer Service, Event planning and Administration Detail-oriented, organized, and calm under pressure

5 years’ collection experience Over 5 years’ call center experience

Ability to Multi-task Proficient in Microsoft office

EDUCATION

Virginia State University, Petersburg, Virginia 1985 – 1988Business Information system

Argosy University - GPA – 3.92 2011 – 2015Bachelor of Science in Business Administration with focus on MarketingReceived multiple business scholarships based on academics and faculty recommendations

Argosy University - GPA – 4.0 2015 – PresentMaster of Science in Human Resource Management

PROFESSIONAL EXPERIENCE

ROLLINS INC., (ORKIN PEST CONTROL), COVINGTON, GACUSTOMER SERVICE REPRESENTATIVE 4/15 – 7/15

● Handled heavy call volume of potential and existing customers for pest control services.● Connected customers to local branch offices for complaints, cancellations, and scheduling.● Submitted page out messages to management on emergency/medical services to on call technicians.● Processed leads for residential and commercial bedbug and termite services.● Connected potential customers to sales specialist for pest control services.● Provided company information to callers

POWER PROJECT INSTITUTE (PPI), WASHINGTON, DCVIRTUAL ADMINISTRATIVE ASSISTANT /CLIENT SERVICES MANAGER 9/13 – 5/14

● Served as the main Point of Contact for all general inquiries● Directed callers to the appropriate staff member● Provide administrative services (i.e., composing letters, generating reports, etc.)● Scheduled appointments for management staff and Set up coaching for clients● Assessed, clarified, and validated customer needs on an ongoing basis● Helped achieve financial targets and objectives through proper follow-up and follow

through with potential leads as directed by CEO● Managed speaking engagements and proposal deadlines● Initiated contracts, secured agreements, and ensured payments are processed● Achieved customer service objectives by contributing service information and

recommendations to strategic plans and reviews

MEDICAID DISABILITY RESOURCES AT PIEDMONT – HENRY MEDICAL, Stockbridge, GAPatient Account Administrative 11/11 – 2/12

● Performed routine clerical duties● Interviewed patients with no insurance for possible Medicaid assistance.● Submitted report to main office for approval.

MOUNT MORIAH AME CHURCH, Cambria Heights, NYAdministrative Assistant 9/05 – 02/07

● Virtually perform Administrative duties.● Monitored website and responded to chat line and emails● Directed calls to staff● Made travel arrangements● Initiated and executed events

MOUNT MORIAH AME CHURCH, Cambria Heights, NYAdministrative Assistant 3/03 – 09/05● Performed routine clerical duties (printing, faxing, calls, scanning, etc). ● Retrieved data from files as needed. ● Made travel arrangements for Pastor, staff, invited guests and choir.● Scheduled appointments for individual counseling, marriages and other support Ministries.● Screened and coordinated all proposed program request and submit for approval. ● Liaison for officers, church rental, equipment usage and 3rd party vendors.● Redeveloped policies and procedures as needed. ● Produced programs for weddings, funerals, scheduled events, and processed church bulletin.● Monitored website and responded to chat line and emails.

VOLUNTEER EXPERIENCE

NEW BIRTH MISSIONARY BAPTIST CHURCH, Lithonia, GAVOLUNTEER - Administrative Assistant as needed 1/07 – Present

● Perform routine clerical duties● Schedule appointments for individual counseling sessions for Volunteer Connections Ministry● Data Entry● Update Ministry Policy and Procedures● Send out notification of upcoming meetings● Assist Volunteer Connections Ministry Coordinator with meetings ● Type and submit minutes from scheduled meetings both call and in person

SOFTWARE:Windows 8, Windows XP including: Word, Excel, PowerPoint, Outlook Exchange System, Remedy, Publisher, Lotus Notes, EverNote, Freedomvoice weblink systems, Print shop 12, Print shop 15, ACS (Automated Church System), CA-Topsecret, F-Secure, Single Sign On and typing 50(+) WPM.

HONORS & AWARDS:Argosy University - Sigma Beta Delta Honor Society

President’s List/Dean’s ListChancellor Scholarship for 3.8 GPA or higher

Andres Romay Memorial Scholarship