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FEC Food & Beverage
Must-Have Technology on
a BudgetThursday, November 15, 2018
Felipe Arteaga, Happyland
Darrin Heisey, ParTech
Ron Herdy, UN Services Corp
Tim Murphy, Rebounderz
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Restaurants & FEC F&B❑ High #: 4,000+ Restaurants Open Each Year in US
❑ High $: $780B Sales for 1M Restaurants in US
❑ High Risk: 80% of Independent Restaurants Fail
within 3-5 Years
FEC F&B is Similar to Independent Restaurants
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Restaurants & FEC F&B
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Why Do Failures Happen?
❑ Poor Management ❑ Poor Marketing
❑ Bad Guest Service &
Perception
❑ No New Technologies
❑ Lack of Employee Training ❑ Improper POS Systems
❑ Lack of F&B Controls ❑ High Payroll & Turnover
❑ Lack of System Security
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What Will Be Discussed
❑ Industry Best Practices
❑ Common Mistakes
❑ Various Tools & Technology
❑ Industry Benchmarks & Metrics (KPIs)
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Technology Can Solve FEC
F&B Challenges
❑ Point of Sale Systems (POS) ❑ Marketing Systems
❑ Ordering Systems ❑ Kitchen Equipment
❑ Guest Interfaces ❑ Food & Product Systems
❑ Employee Communication &
Controls
❑ System Security
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Point of Sale Systems (POS)
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Point of Sale Systems (POS)
POS Setup
Costs &
Repairs
Easily
Trainable?
Lifespan of
POS
Size &
# of Terminals
**
Adaptability
** Plug &
Play Black
Boxes
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Ordering Systems
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Ordering Systems
Online
Ordering
** Mobile
Ordering
** Kiosks** Menu Boards
Future:
Drones
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Guest Interfaces
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Guest Interfaces
**
Communication** Food
Allergies
** Guest
Interaction /
Feedback
**
Information
Delivery Options Gaming
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Employee Communication &
Controls
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Employee Communication &
Controls
** E-Learning
Training &
Communication
** Shift
Scheduling
Automated
Recipe
Cards
** Biometric &
Electronic
Timeclocks
Safety
Certificate
Training
** Manager
Controlled
Payroll?
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Marketing Systems
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Marketing Systems
** Advertising &
Email Capture
** Guest
Feedback
and Polls
** Social
Media
** Marketing
Displays
Loyalty
Programs
Company
Branding
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Kitchen Equipment
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Kitchen Equipment
** Tablets,
Monitors &
Printers
**
Temperature
Tracking
Ventless
Equipment
Auto Drop Safes
& ATMs
Fire
Suppression
Systems
Kitchen
Automation
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Food & Product Systems
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Food & Product Systems
** Inventory
Tracking
** Food Cost
Systems
Weights &
Scales
Automated
Purchasing
** Menu
Analysis
Product
Portioning
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System Security
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System Security
Payment Systems,
Merchant Gateways
& Partner Systems
** Credit Cards
& Gift Cards,
PCI Compliant
Data Integrity,
Backups,
Automated?
** Secured Networks:
(Copiers, VOIP
Phones, Amazon
Alexa, Cameras, etc.)
** Data On-Site
or Remote –
Encrypted?
** WIFI,
Internet, Hot
Spots, Email
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Must-Have Technology - Pg1
❑ Flexible POS That’s Adaptable and Can Plug & Play
❑ Visual Ordering Systems with Menu Boards, Self
Ordering Kiosks & Mobile Capable
❑ Employee Controls with Flexible Training, Direct
Communication & Labor Scheduling Controls
❑ Guest Interfaces for Communication, Information,
Instant Feedback & Delivery Opportunities
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Must-Have Technology - Pg2
❑ Marketing Systems to Capture Guest Data,
Advertise to & Display Marketing
❑ Kitchen Equipment for Easy Temperature and
System Readings on Tablets, Monitors & Printers
❑ Food & Product Systems to Control Inventory,
“Actual” Food Costs, Menu Analysis & Purchasing
❑ Security for Guest & Employee Safety for Payments,
Compliancy, System Exposures & Internet Access
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Must-Have Technology
Q&A