MTN Mobile Money Corporate Manual
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Bulk Payment Account
• A payment made to many numbers/subscribers at the same time/once.
• A Bulk Payment line is applied for from MTN.
• These transactions can only be performed on web interface authorized by MTN.
• Each transaction goes for a cost of UShs 390/=
• A bulk payment line does not earn commission.
N.BOnly customers registered on MTN Mobile Money can receive payments through bulk payments.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Develop excel file of details for bulk payment: • Details
• H- Header
• R- Reference/Record
• T- Total /Sum
• 500252000019984 – Agent Account Number
• 20091203 – Current date of payment
• 3 - Sequence Number
• TTY050 – Constant for every reference
• Amount to be paid
• Names – unique identifier
• 4 Empty columns
• Payment Date for all clients
• Reason
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
Below is a sample of the file format.
H 500252000019984
20091203 3
R TTY050 1000 256782212480
Jacqueline
Namyalo 20091203 SALARY
R
TTY050
1000 256782212153
Hatwib
Mugasa 20091203 SALARY
R
TTY050
1000 256779999489
Mr Test
Testing 20091203 SALARY
R
TTY050
1000 256782212069
Miss Barbara
Nalukwago 20091203 SALARY
T 4 0 4000 0 1027126636191
The manually generated file must be saved in a CSV comma delimited format
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
• Agent logs on to the mobile money link https://mobilemoney.mtn.co.ug/indexCAH.html
• Agent enters login Name and Till Number.
(These are provided together with the card)
Effecting a Bulk Payment.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
• After logging on, the system generate a web login code on the screen.
Effecting a Bulk Payment.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• The agent waits for the prompt on his phone to enter the WEB Screen number that appears on the
computer Screen, then enters the User ID and the MM Pin.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Upload Payroll file onto Mobile Money web page to effect payments.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Browse the file name where it was saved
• Fill in the overall total amount.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Your file will be uploaded
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Check your statement to see if the balance has reduced.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Down load the file to view the result data
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
• Indicate the payment date
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
• Select the file name you uploaded
Effecting a Bulk Payment.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Effecting a Bulk Payment.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Note:
• Effect the transaction
• The system effects the transaction and automatically calculates the required fee.
• The system will not upload a file with a name more than 20 characters.
Effecting a Bulk Payment.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
• Indicate the payment date.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Reversing a payment
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
(File is not in correct format)
"File not processed. Header is invalid."
(Account Handler is not linked to the Corporate Account specified in the file)
"You are not allowed to upload a file for a different Corporate Account Holder."
(Payer account is inactive)
“Account Inactive” to the Payroll Processor log file.
(Insufficient Funds)
“Insufficient Funds” to the Payroll Processor log file.
(For all Agent support, please call 122 or send an email to [email protected]
Possible errors with manual file
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
PAYING BILLS
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying Bills
• Paying Bills is a Menu on a subscriber line that enables a customer make
various payments. These can be utility bills, Paying TVs, School Fees, and for
other goods and services.
• A customer goes to the Pay bill Menu under Mobile Money and selects the
service he wants to pay for and follow s prompts. This is because there is a
slight difference when a customer is making payments.
• Paying School fees and the Goods and Services Menu will require entering
the School Code or the Code of the Company you are making the payment to.
The customer must therefore be aware of this Code which is normally provided
by the School/Company
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying Bills
MTN Menu
Mobile Money
MTN Services
OK Back
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK Back
NWSC
DSTV
School Fees
Star Times
Goods and services
OK Back
Select Bill to paySelect Pay BillSelect Mobile Money
Step 1 Step 2 Step 3
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying UMEME Bills
• Go to the MTN Menu on the phone
• Select Mobile money
• Select Pay Bill
• Utilities
• Select UMEME
• Enter UMEME Account
• Press YES to confirm Account Number and amount due.
• Select Pay now
• Enter amount being paid
• Confirm the amount paid
• Enter MM PIN
Wait for a message from the MTN Mobile Money platform and
UMEME
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying UMEME Bills
MTN Bills
School fees
Pay TV
Utilities
Pay goods and Services
OK Back
NWSC
UMEME Touch Pay
OK Back
Step 1 Step 2 Step 3
Select Pay Bill Select Utilities Select UMEME
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK Back
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 9
UMEME Account
OK Back
ABC
Confirm details(Account
number and amount
due to pay)
OK Back
Pay now
OK Back
PayConfirm Account number entered and
amount due
Enter UMEME Account
Step 4 Step 5 Step 6
Paying UMEME Bills
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 25
Amount
OK Back
Confirm Payment
(amount) to UMEME
OK Back
123 5
MM PIN
OK Back
Step 7 Step 8 Step 9
Enter Amount Confirm Payment to UMEME
Enter MM Pin
Paying UMEME Bills
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
UMEME YAKA?
• This is a product that was launched by UMEME that allows customers to pay for
electricity before using it.
• Yaka will allow UMEME customers to manage their electricity consumption and
avoid the inconvenience of disconnection and reconnection.
• The areas that are currently covered are Mbuya, Bugolobi, Mutungo, Kitintale,
Luzira, Bbiina and Kinawataka.
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
How to pay UMEME Yaka
MTN Menu
Mobile Money
MTN Services
OK Back
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK Back
Step 1 Step 2 Step 3
Select Mobile Money Select Pay Bill Select Utilities
MTN Bills
School Fees
Utilities
Pay TV
Pay Goods and
services
OK Back
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
NWSC
UMEME TOUCH PAY
OK Back
BILL PAY
YAKA
OK Back
11
Meter Number
04217358102
OK Back
Step 4 Step 5 Step 6
Select UMEME Touch
PaySelect YAKA Enter Meter Number
How to pay UMEME Yaka
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Namubiru Jane, Acc
04217358102, please
pay your Umeme Bill.
UGX0 Min. Due: UGX
1,000
Pay Now
OK Back
11
Ammount
OK Back
Step 7 Step 8 Step 9
Select UMEME Touch
PaySelect Pay Now Enter Amount
How to pay UMEME Yaka
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Confirm payment of
500 to UMEME
OK Back
You have sent 1,000
Ushs to Umeme.
Transaction ID:2394890-
Your Account Balance
is 800.
OK Back
Step 10 Step 11 Step 12
Confirm Payment Enter MM Pin Message confirming
payment
Enter MM PIN
OK Back
How to pay UMEME Yaka
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying School Fees
• Go to the MTN Menu on the phone
• Select Mobile money
• Select Pay Bill
• School Fees
• Select Primary/Secondary or Tertiary
• Enter School Code
• Enter Student name
• Enter Class
• Enter Amount
• Parent Name
• Confirm Amount and Code being paid to
• Enter MM PIN
Wait for a message from the MTN Mobile Money platform
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying School fees
MTN Bills
School fees
Pay TV
Utilities
Pay goods and Services
OK Back
Pri /Sec
Tertiary
OK Back
Step 1 Step 2 Step 3
Select Pay Bill Select School fees Select Level
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK Back
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 9
School Code
OK Back
ABC
Student’s Name
OK Back
class
OK Back
Enter Student’s ClassEnter Student’s NameEnter School Fees Code
Step 4 Step 5 Step 6
Paying School Fees
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 25
Amount
OK Back
Parent’s Name
OK Back
123 5
Confirm payment of
100000 to U2334
OK Back
Step 7 Step 8 Step 9
Enter Amount Enter Parent’s Name Enter MM Pin
Paying School Fees
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 5
MM PIN
OK Back
Your have paid 100,000 to
Uganda Martyrs Sonde.
you’re A/C balance is
2000.
Ref.45868507
OK Back
Paying School Fees
STEP 10 STEP 11
Enter MM PIN Confirmation Message
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
How to pay your TV Subscription
• Go to the MTN Menu on the phone
• Select Mobile money
• Select Pay Bill
• Select DSTv
• Enter Smart card Number
• Enter Pin
• Press YES to confirm Number and amount due.
• Select Pay now
• Enter amount being paid
• Confirm the amount paid
• Enter MM PIN
• Wait for a message from the MTN Mobile Money platform and
NWSC
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying DSTv
MTN Bills
School fees
Pay TV
Utilities
Pay goods and Services
OK Back
DSTv / ZukuTV
Star Times
GOTv
OK Back
Step 1 Step 2 Step 3
Select Pay Bill Select Pay TV Select DSTv/GOTv
Mobile Money
Send Money to
Buy
Pay Bill
My Account
OK Back
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
123 9
OK Back
Confirm Payment details
Enter AmmountEnter Smart card Number
Step 4 Step 5 Step 6
Smart Card number
123 25
Amount
OK Back
Confirm Payment
OK Back
Paying DSTv
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Paying DSTv
123 5
MM PIN
OK Back
Step 7
Enter MM Pin
© 2011 MTN Uganda All rights reserved.©2011 Mobile Telephone Networks. All rights reserved.
Mobile Money Customer Charges
BILL AMOUNT (shs ) CHARGE (shs)
500 – 2,500 110
2,501 - 5000 140
5001- 15,000 500
15,001 – 30,000 500
30,001 – 45,000 500
45,001 – 60,000 550
60,001 – 125,000 660
125,001 – 250,000 950
250,001 – 500,000 1,250
500,001 – 1,000,000 3,200
1,000,001 – 2,000,000 5,500
2,000,001 – 4,000,000 10,000
• N.B. All the above charges are paid by the sender/customer.
Thank you