Monitoring small piped water services in West Africa
Addis Ababa, April 2013
Alain Rotbardt, French Development AgencyDenis Désille, programme Solidarité Eau
Daniel Faggianelli , Acqua-Oing
Getting acces to a water piped system is good…
Getting acces to a working water piped system is better !!!
Water Service
Authority
Water service
operator
Users
Piped water schemes are complicated systems running in fragile environments
1. Technical Performance2. Economical Performance3. Institutional Performance4. Transparency PerformanceAlso…5. Social Performance6. Environmental Performance
What is needed to ensure the sustainability of water services?
What is water services monitoring?
• COLLECTING DATA both technical and economical
• ANALYSING DATA using objective performance indicators
• REPORTING THE RESULTS on a writen report + to local stakeholders.
How does water services monitoring work ?
• monitoring is a part of the legal framework
• is run by a private operator chosen after a call for bids (in
the 5 countries of the study) • Each monitoring operator
works in a dedicated area• Monitoring is financed
through the water tariff (5 to 10%)
13
0
10 000
20 000
30 000
40 000
50 000
60 000
70 000
80 000
90 000
100 000
110 000
120 000
130 000
140 000
150 000
160 000
0 F
5 000 000 F
10 000 000 F
15 000 000 F
20 000 000 F
25 000 000 F
30 000 000 F
35 000 000 F
40 000 000 F
45 000 000 F
50 000 000 F
55 000 000 F
60 000 000 F
65 000 000 F
70 000 000 F
75 000 000 F
2000 2001 2002 2003 2004 2005 2006 2007 2008
Vol
ume
d'ea
u ve
ndue
(m
3)
Rec
ette
s ré
elle
s (F
CFA
)
Année
Evolution des recettes et des volumes d'eau vendue
Recettes Réelles Volume vendu
Better service quality = more water consumption (Burkina Faso)
14
Better bill collection (Burkina Faso)
89%
88%
86%
93% 94
%
93%
93% 94
%
94%
92%
80%
82%
84%
86%
88%
90%
92%
94%
96%
2000 2001 2002 2003 2004 2005 2006 2007 2008 Total
Tau
x d
e re
couv
rem
ent
(%)
Année
Evolution du taux de recouvrement 2000 - 2008
Challenges faced in monitoring
• Providing support to local water stakeholders
• Facilitating dialogue between local water stakeholders is probably the most important part of the job
• Recovering monitoring costs• Scaling up water services
monitoring
What should monitoring be used for…
• improving knowledge and understanding of small piped systems
• boosting access to bank loans and private sector investments
• helping building a relationship of trust with donors
• helping pooling the resources of several water schemes
WSA WSO
Users
monitoring
inform
supportsupport
Ministerof Water
Regulation authority
ODA Partners Consumers Association
How is monitoring helpful?
Banks
Private Sector