Monarch AirlinesCRM

Interpersonal CommunicationsInterpersonal CommunicationsExerciseExercise

SENDER RECEIVEREncode DecodeCHANNELVerbal

Non Verbal

Personality

Behaviour

Knowledge

Experience

Beliefs

Culture etc.

Personality

Behaviour

Knowledge

Experience

Beliefs

Culture etc.

FEEDBACK

Barriers to CommunicationsBarriers to Communications

OVERLOAD

Mechanical (Noise level, Radio Tx, Passengers)

Semantic (Do you have the same code/decode)

Psychological (Character, Behaviour, Authority

gradient)

Workload………….

Monarch AirlinesCRM