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MODULE 43Radio & Telephone Communications
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RADIO & TELEPHONE
A. Objective 088
1. 088: Explain or demonstrate the parts of the two-way radio.
2. 089: Practical-demonstrate or explain proper telephone procedures used in in- coming & out-going business calls- proper identification of self & caller
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RADIO & TELEPHONE
3. 193: Explain or demonstrate the proper testing procedures for the
two- way radio.
4. 194: Explain or demonstrate the radio codes for the two-way radio.
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RADIO & TELEPHONE
5. 195: Explain or demonstrate the phonetic alphabet for the two-way
radio.
6. 196: Explain or demonstrate the circumstances for use of the two-
way radio.
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RADIO & TELEPHONE
7. 197: Demonstrate or explain proper
telephone procedures used in in-
coming & out going business calls-
courtesy.
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RADIO & TELEPHONE
8. 198: Demonstrate or explain proper
telephone procedures used in in-
coming & out going business calls-
type of information permitted to be
discussed.
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RADIO & TELEPHONE
9. 199: Demonstrate or explain proper
telephone procedures used in in-
coming & out going business calls-
testing procedures.
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RADIO & TELEPHONE
10. 200: Demonstrate or explain
proper telephone procedures used
in in-coming & out going business
calls-writing down information
accurately.
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RADIO & TELEPHONE
B. Reasons for Radio & Telephone
Procedures
1. Life-saving devices in case of
emergency
2. For institutional assistance &
information made easier
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RADIO & TELEPHONE
3. Coordinate activities
4. Could be anyone speaking
5. Enhances public image
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RADIO & TELEPHONE
C. Telephone Procedures
1. First response identify post
2. Identify yourself
3. Indicate respect
4. Identify caller
5. Take message
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RADIO & TELEPHONE
D. Radio Procedures
1. Advantages
2. Partsa. Antenna
b. Volume button/On off switch
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RADIO & TELEPHONE
c. Emergency switch
d. Channel selector
e. Squelch
f. Battery/battery door
g. Transmit button
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RADIO & TELEPHONE
E. Telephone Testing Procedures
1. Dial tone
2. Dial a number
3. Make watch call
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RADIO & TELEPHONE
F. Radio Testing Procedures
1. Turn on
2. Adjust squelch
3. Transmit
4. Identify yourself
5. Request radio check
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RADIO & TELEPHONE
G.Radio Usage
1. Professionalism, courtesy, voice tone & presentation
a. Plan your message
b. Identify yourself
c. Use phonetic alphabet/ 10 code
d. Mobile radio techniques
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RADIO & TELEPHONE
H. Mobile Radio Ranges
(Operational distances)
1. Handheld: one mile
2. Mobile: 20-30 miles
3. Limiting factors
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RADIO & TELEPHONE
I. Professional Use
1. Do not use slang or jargon
2. Be aware of inmates in earshot
3. Do not discuss confidential inmate information
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RADIO & TELEPHONE
4. Write down information accurately/may take message.
5. Always try to answer the telephone by the third ring.
6. Always be courteous and show
respect.