Modern IT Service ManagementErin Avery

BMC Software

@ErinKAvery

Basic Slide Layout@BMC_Remedyforce

Focus on Results

Satisfied Customers

Engaged Employees

Aligned Work

Modern Service CHALLENGE

Old Version

Irrelevant Customizations

Lack Visibility

Multiple Tools

Fragmented Processes

Inadequate Technology

Infrastructure FocusLabor

Intensive

Deep ITSM & ITIL Capabilities

Social, Mobile & Collaborative

Built from the Cloud Up

Modern Integrations

Standardize, Streamline & Improve with Remedyforce

ServiceRequest

Self-ServicePortal

KnowledgeManagement

Service LevelManagement

Mobility

ConfigurationMgmt. Database

ChangeManagement

ProblemManagement

IncidentManagement

Chatter

Real-timeAnalytics

Asset InventoryManagement

ReleaseManagement

ITIL-based BestPractice Processes

Survey