Download - Mobile Performance Support: Design Priciples
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Mobile Performance
Support:Design Principles
Marty Rosenheck, Ph.D.
Chief Learning [email protected]
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1onlineCopyright ©2012 Cognitive Advisors LLC All Rights Reserved
Imagine…
Electronic Performance Support Systems
“EPSS enables people to do
more than they know how to
do.”
4
Performance SupportONLINE KNOWLEDGE BASE
FORMAL LEARNING OPTIONSOnline CoursesWorkshopsConferences
INFORMAL &EXPERIENTIAL LEARNING OPTIONSProject Work—On the Job
SOCIAL LEARNIG, COACHES AND COMMUNITIES OF PRACTICE
LEARNING EXPERIENCE MANAGER
Integrated Learning System
Flexible Learning Path
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Mobile Performance Support
• Right Place
• Right Time
• Right Content
• Right Amount
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Mobile Performance Support
Where might mobile performance support
improve performance in your organization?
?
Right PlaceSituated Learning
Context!
Right Place
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Scenario-Based Learning
Scenario-Based Learning
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
PLANNER
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Sidekick
From Allison Rossett
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
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After Action Review
Right ContentExpert
Knowledge Harvesting
• Workflow• Principles• Heuristics• Categories
Existing Content
Single Source Data
Meta Tagged
PerformanceSupport Broker
User Generated
Content
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Social Content
Right Amount
Tip
Video Clip Document
Mini-Tutorial
Course
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• Usage Data
• Content Ratings
• Correlation with Performance Measures
• Speed to Proficiency
Analytics
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• Right Place
• Right Time
• Right Content
• Right Amount
Mobile Performance Support
How might these principles apply to mobile PS applications
in your organization?
?
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Questions?
Marty Rosenheck, Ph.D.
Chief Learning [email protected]
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1online
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
