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MIS
for
Contribution and Pension Systems
<<<>>>
Some Key Considerations
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Approach to MIS - a framework Business Operations Model
• Institutional Strategy – who does what?
• Functions & Processes
• Organisation Structure - front-office / back-office
• Workflows – opportunity to streamline
• Technology opportunities (e.g. DMS, Web) to underpin new model (link with ICT Strategy)
• Virtual Office
• ICT as enabler
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Business Operations
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Revenue
Support Services
Payout
Employment Services –
Other Services?
Executive Functions
Corporate Functions
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Service Delivery Model
Strategy
Multi-channel
Influencing Factors • Institutional Responsibility
• Regulation
• Client Categories & Benefit Types
• Technology / ICT Strategy
• Cost
• Service Providers
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Electronic
Admin Processes
Communication
Web/Mail/SMS/Phone etc
Paper
Forms
Reports/Decisions
Service Providers
Bank/Medical/Counselling
Training/Inspection/Control
Delivery Model
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Business Operations Model Executive Functions
Information / Enquiry
Client enumeration / registration
Contributor & contribution data collection
Contribution (money) collection
Contributor / Beneficiary database
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Business Operations Model Executive Functions (contd.)
Benefit processing
Medical assessment?
Benefit payment
Appeals (judicial and administrative)
Control and Compliance (contributors &
beneficiaries)
Investment?
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Business Operations Model Inclusion of Employment Services
Job-counselling
Job-search
Training
Special employment schemes
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Business Operations Model Corporate Service Functions
ICT Services
Research, Policy-making and Planning
Financial Accounting and Budgeting
Human Resource Management
Public Information and Media Relations
Legal Services
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Business Operations Model Corporate Service Functions (contd.)
Service Level Agreements with 3rd Parties
Procurement
Logistics
Technical Support Services
Security
Document Archiving
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Contributions
Contribution Collection
– Who collects?
– Integrated database (Tax + SI + Health + Employment…)?
– ID number
– Mode of collection
– Data transfer between institutions
– Inspection/Control
– Treasury transfers/co-payments?
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Unified Collection Recent • Montenegro (Tax Authority)
– Income Tax/Pensions/Health/Employment – Required MIS reform in both institutions
• Bosnia (Tax Authority in FBiH) – Income Tax/Social Insurance
Planned • Greece (Tax Authority by 2017)
– Problem with 2 ID types (AMKA & AFM) – Presently multiple collection agencies
• Czech Republic (Tax Authority - no target date)
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Unified Collection
• Unified ID
• Common data-sets
• Standardized calculation rules
• Frequency of reporting
• Reporting channels
• Data Ownership/Transfer/Update/Synchronization
• Revenue Transfer
• Control and compliance
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Old System > New System Some benefits not contribution based Consolidation
– Legacy IT Systems – Legacy Data – on various media – Data Cleansing – De-duplication – Verification
Archive – Digitization – Preservation – Linkage with new
Greece (example of multi-challenges in transition)
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Employment Benefit/Services - Additional
Considerations for MIS Extra data to be collected
• Occupation type
• Skills
• Education
Recent employment history needed
• Short-term benefit relying on most recent employment/contribution history
• Data differs from needs of pension benefits
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Employment Benefit/Services -
Additional Considerations for MIS Job counselling
– Selection criteria
– Case notes
– Outcome
Training
– Course type
– Attendance
– Outcome
Job Vacancy Database
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Employment Benefit/Services - Additional
Considerations for MIS Fraud Control
– ensure no concurrent working and claiming benefit
– requires ongoing linkage with contribution /employment data collection (unlike most pensions)
Re-certification of Eligibility
– Criteria & Frequency
– Who updates and Where?
Contribution history
Credits of contribution during period of unemployment?
o Ireland – example of consolidation
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Non-Contributory - Additional
Considerations for MIS
Enumerate applicant’s family / household
IDs should link to key sources of qualification data: o civil records
o tax records
o employment records
o social insurance records
o social assistance records
o health records
o municipal/local records
o education records
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Non-Contributory - Additional Considerations for MIS
Data from non-electronic sources – rules and procedures for validation, edit, input etc.
Data from electronic sources – rules and procedures for validation, edit, collation, input etc.
Recertification / Requalification of eligibility • frequency • risk categorize • what data to be re-certified? • cost / benefit to SS institution
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Non-Contributory - Additional Considerations for MIS
ICT System
• Who will access?
• Share data with other institutions
• Track family members means/income…..
Cooperation with 3rd Parties
• SLAs – to share access and data
• Inspection and Control
• Data updating across institutions / databases
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