Download - Microsoft Windows Live Hotmail on BlackBerry
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April 23, 2010v1
Microsoft Windows Live Hotmail
on BlackBerry smartphonesMSP 3.0 Protocol
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Overview
Beginning May 7, 2010 (AP: May 7, EU: May 8, NA:
May 9) all new users who integrate a Microsoft
Windows Live Hotmail email address will default to
Microsoft Mobile Services Protocol (MSP) Current users will not be impacted and will stay
on their current protocol
MSP provides users a high quality, flexible, full push
email experience for Windows Live customers
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Background &Rationale
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Background & Rationale Using the Microsoft Mobile Services Protocol (MSP) RIM Launched
Windows Live Email in June 2008
Because Windows Live Email credentials are being used for many
personal services (such as e-Heath records) Microsoft is mandated by
government law to ensure developer entities (such as RIM) talk to
Hotmail via a proxy token
At launch in order to meet security requirements, users were required to
revalidate their token every 90 days by logging into the BlackBerry
Internet Email system with their credentials (email and password)
Based on partner and customer complaints, RIM changed the default
protocol for new Hotmail users to POP in June 2009. POP allowed users
to access a limited version of Hotmail without the revalidation
requirement
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Background & Rationale cont Recently, Microsoft and RIM changed the revalidation requirement on
MSP from 90 to 360 days and are continuing to ensure a simpler andsecure user experience
Because of these changes, RIM and Microsoft have agreed that all new
customers will be defaulted to MSP due to its better flexibility, improved
feature set and the ability to deliver email in real-time
This change will take place beginning regionally on the following dates:
AP: May 7, 2010
EU: May 8, 2010
NA: May 9, 2010
Current users will not be impacted and will stay on their current protocol
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Benefits of MSP
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Benefits of MSP over POP
MSP POPEmail Delivery Real-time Interval Push: 3 to 15
minutes
Synchronization One-way:
Read/Sent/Unread
Delete
Delete only
Branded Icon for
easy visibility
Yes No
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MSP UserExperience
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User Experience Overview:Setup
Setup experience remains the same as
today
1. Click the Email Set Up Icon (located within the SetupFolder)
2. Click Add My Existing Email Account.
3. Click the Window Live as the account type
4. Type your email address information. Click Next
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User Experience Overview: Revalidation
For security purposes, users are requiredto revalidate their account every 360
days.
RIM and Microsoft will communicate this
requirement directly to the users via:
1. Instructional PIN message: sent 3
days before revalidation is required
(Appendix A)
2. *New: Email message sent by
Microsoft informing users of the
revalidation requirement
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User Experience Overview: Revalidation
To assist users with revalidation RIM and Microsoft willprovide users simple step by step tutorials and KBs on their
respective support web sites (mobile and desktop)
Carrier partners have access to these tools and are
encouraged to add this content to their support
properties
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Roadmap
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Roadmap
Storing Hotmail credentials on the device:
RIM is working on storing Hotmail credentials directly on the device. This
will allow the software to automatically send the credentials - alleviating
the need for the customers to do manually.
This solution will be implemented for a future handheld release date
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Appendix
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Appendix A: Sample PIN Blast
Action Required: Verify Password
Email messages from are not being delivered to your
BlackBerry(R) device. To resume receiving email messages, verify your
password:
1. Do one of the following:
* On the Home screen, click the Setup icon and click Email Accounts.
* On the Home screen, click Email Accounts.2. If necessary, click Internet Mail Account.
3. Click or click Validate below the address.
4. Type your password.
BlackBerry(R) Internet Service
For more information, visit www.blackberry.com/support/hotmail
Microsoft Corporation requires Windows Live email account users who use mobile
devices to validate their accounts every 360 days. Other email accounts on your
device will not be affected.
http://www.blackberry.com/support/hotmailhttp://www.blackberry.com/support/hotmail