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Retailers, grocers, and
restaurants looking for
technology that will allow
them to create a
memorable shopping
experience both in the
store and online.
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Whether retailers succeed or
fail in the future will depend
on their ability to
engage customers
and provide a cohesive
shopping experience.
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• Omni-channel in SMR
• E-commerce
• Associate enablement
• Before you get to the table
• In-restaurant Focus Areas
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In 2016, how do
you not have an
e-commerce
presence?
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Do whatever you can to
enable the
associate.
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Customer Experience in
Hospitality
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• Examine each
merchant’s pain points.
• What pieces of the omni-
channel puzzle are they
missing?
• What will make or break their
customers’ experience? Action Step
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• Be consultative.
• How can technology fill in
those gaps?
• How can you provide that
technology?
Action Step
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• Develop software or
partner with an ISV.
• What are their core
competencies?
• Do their values align with
yours? Action Step