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Measuring the Impact of Development Initiatives:
The ISO Way
Dondi Mapa Microsoft Philippines
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What LGUs provide
Transportation
Water Supply
Waste Collection
Sewage Management
Drainage
Public Lighting
Civil protection
Schools
Clinics Roads
Housing Services
Promotion
Cultural Affairs
Public Garden
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What is ISO 18091?
Global Quality Standard
Easy-to-Use
Balanced
“ISO 18091:2014 is a general standard that aims to help local government organizations relate the concepts of quality management as described in the ISO 9000 family of standards with the practice and terminology commonly employed in the local government context”
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What is ISO 18091?
Global Quality Standard
Easy-to-Use
Balanced
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Processes that make an LGU “reliable”
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What is ISO 18091?
Global Quality Standard
Easy-to-Use
Balanced
Governance
Culture
Economic
Growth
Social
Inclusion
Environmental
Sustainability
Process Indicators NOT Performance Measures
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Why use ISO 18091?
Tried and Tested
Citizen Centric
Foundational
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Why use ISO 18091?
Tried and Tested
Citizen Centric
Foundational
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Why use ISO 18091?
Tried and Tested
Citizen Centric
Foundational
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How use ISO 18091?
Citizen Observatory
Tiered Analysis
CityNext Microsoft CityNext
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Summary
Global Quality Standard
Easy-to-Use
Balanced
Tried and Tested
Citizen Centric
Foundational
Citizen Observatory
Tiered Analysis
CityNext
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Assess, then verify
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Next Steps
• Try it yourself: www.trustedgov.com/citynext
• Attend a free one-day workshop
– Manila, October 20, Tuesday
– Cebu, October 21, Wednesday
– ???, October 23, Friday
• Dondi Mapa