Download - Mazhar Islam Final Internship Report
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No Power Whatever Over the Grace of Allah
Qur'an 57:28-29 Surah Al-Hadid (The Iron)
O ye that believe! fear Allah and believe in His apostle and He willbestow on you a double portion of His Mercy: He will provide for you
a light by which ye shall walk (straight in your path) and He will
forgive you (your past): For Allah is Oft-Forgiving. Most Merciful:
That the People of the Book may know that they have no power
whatever over the Grace of Allah that (His) Grace is (entirely) in his
hand to bestow it on whomsoever He wills. For Allah is the Lord of
Grace abounding.
http://www.harunyahya.com/Quran_translation/Quran_translation_index.php -
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Dedicatio
n
Dedicated toMy LovingParents, and allthose whoalways pray forme
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Lett
erofTran
smitta l
ShoukatMalik
Director
Citycampu
s(IMS)
BZU
Multan.
DearSir,
AsIwasassignedbyyo
u,atasko
fpreparing
aninternshipreporto
f
UnitedBan
kofPakista
n.Ihavecompletedth
istaskbyd
evelopinga
briefreport
ofUBL.I
amhighlyo
bligedtoyou,that
with
yourhelp
and
motivation
Ihavesuccessfullycom
pletedthis
task.Ihav
eplanned
designedan
danalyzed
thereportaccordingt o
therequir
ements.Ih
ope
youwilladmiremyeff
ort.
MazharIs
lam
MBC-08-33
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PREFACE
The ever-changing complex business environment requires us to
be up to date in order to manage a business successfully. So
energetic, practical and qualified managers are the need of the
time. Institute of Business Administration is playing a major role
in producing such managers who are fully equipped to meet the
challenges of the modern business environment.
In order to make the students familiar with the practicality of the
business environment institute of business administration
requires them to conduct internship-training program, in any
organization. The idea behind is to orient the entrance towards
business atmosphere and broaden the vision.
In this regard I was assigned to conduct my internship training
at UBL Multan cantt.
This report is based upon my observation and training. acquired
at UBL. In completing this report, I tried my level best to
arrange the various facts and observation in such a way that will
help the reader to maximum understanding towards the
functioning of UBL..
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Working on report writing may be very confining but finishing them is a civilization
effort: it calls for certain interdependence, like patronage, encouragement, and
logistic support. Acknowledgements are thus not formal but a genuine expression
of gratitude.
In this context I want to mention Mr. Shoukat Malik. Had it not been the
generous and stimulating environment of the institute and his personal interest in
the project, my task would have been uphill. My deep gratitude also goes to
United Bank Limited staff.
Mr. Irfan Ahmed (Head RCAD- Multan Cantt)
Mr. Abdul Waheed (Documentation Officer)
Mr. Farhan Qadri (MIS Officer)
Mr. Asif (Processing Officer)
Mr. Dost Muhammad (Documentation Officer)
They guided me a lot and felt free to be challenged by their insights and their
assistance in developing various case-related materials and in other aspect of
manuscript preparation. Perhaps most important in their ability to keep me
on track.. They form the basic of the project. And help me to save my efforts
during pressure time.
Thanks
Mazhar Islam
SMBC-08-33
Acknowledgments`
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Executive Summary
UBL is the second largest bank of Pakistan with assets of over Rs. 550 billion
and a solid track record of forty six years - in addition to the convenience of over
1400 branches serving its customers throughout the country and also at several
overseas locations.
In this 6 weeks internship program, I have worked in Regional Credit
Administration Departments (MIS section, Processing section, Documentation
section) of this high class bank of Pakistan where, I have learned about bankingfrom experienced managers running these sections.
During my internship, I have found that in banking sector concentration and
consistency is of utmost importance. Your little mistake can create a big problem.
I have been worked in credit administration department for eight weeks, two
weeks in Processing section, and two weeks in Documentation section and four
weeks in MIS section.
This report contains the information and learning about UBL that I learnt during
the 6 weeks internship period in United Bank limited. This report deals with Credit
Administration Department where, I worked.
UBL also have centralized information system through CARS (Credit Analysis
Reporting System) and CREAMS (Credit Risk Environments Administration
Management System).
At the end of this report, on the basis of my observations during internship,
financial analysis and SWOT analysis of UBL is provided. Suggestions are also
recommended as per learning from analysis. This report will provide a better and
brief learning about United Bank Limited.
http://www.ubl.com.pk/locations/http://www.ubl.com.pk/overseas/http://www.ubl.com.pk/locations/http://www.ubl.com.pk/overseas/ -
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Introduction of United Bank Limited
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Introduction to United Bank Limited
UBL was established in 1959 and is one of the major commercial banks
of Pakistan. The Bank is making every effort to meet the up-coming
challenges through strategic planning and making the best use of the
resources at its command. A professional team was appointed in the
mid of 1997 to restructure the banks and to commence rightsizing.
The management is also in the process of rationalizing the branch
network and identifying and recovering its doubtful and classified
portfolio. It has planned to institute major improvements in customer
services and internal systems to improve efficiency. It also intends to
launch innovative products. The bank is increasing resource
mobilization through regular deposit campaigns and accelerating the
process of recovery of outstanding advances and non-performing
assets.
UBL is the second largest bank of Pakistan with assets of over Rs. 550
billion and a solid track record of forty six years, in addition to the
convenience of over 1400 branches serving you throughout the
country and also at several overseas locations.
Date Established
November 7, 1959
Chairman
His Highness Shaikh Nahayan Mabarak Al Nahayan
http://www.ubl.com.pk/locations/http://www.ubl.com.pk/overseas/http://www.ubl.com.pk/locations/http://www.ubl.com.pk/overseas/ -
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Branches
1400 Domestic, 19 Overseas Branches (Ten countries)
Representative Offices
Tehran
Subsidiary
United Bank AG Zurich, Switzerland United National Bank Limited, UK
(Joint venture with NBP) UBL Fund Managers Limited
Associated Company
Oman United Exchange Company, Muscat
Offshore Banking Unit
Export Processing Zone, EPZ Branch, Karachi, Pakistan
Head Office
State Life Insurance Corp. Building #1,I.I. Chundrigar Road, Karachi, Pakistan
P.O. Box No.: 4306
Phone: (92-21) 111-825-111
Gram: "UNITED"
Fax: (92-21) 2413492
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AWorld-Class
BankW
hereYouCom
eFirst
ThevisionofUBLis
AWorld-ClassBankWhereYouComeFir st
whichmea
nsthatwe
believetha
tourcusto
mers
need
scomefirst.It
isthisYou
Firstcu
lt ureweare
creatingatUBL
tot ru
lybecom
ea
world-class
bank
wh
ich
takes
care
ofits
custo
mers
and
provides
them
withw
orld-class
services&
products.
UBLisfoc
usingon
bringingthe
nextleve
lofco
nsum
erbankingin
Pakistan,e
mphasizin
gon
itsY
ou
Firstvision.
UBL
aimsto
offer
products
that
will
change
the
industr y
no
rms
by
provid
ing
innovations
,options
a nd
flexibility
unmatc
hed
s
ofar
by
any
other
bankduetotheinve
s tmentmad
einthes
tate-of-the-artsystem
sat
UBL.UBL
plans
to
expand
the
market
by
itsva
stdistribu
tion
network.UBLsprod
u cts&
servi c
esarebe
ingde
velopedkeepin
gin
view
the
increasedle v
elofconsumerawa
renes
sdu
e
toincreased
accessibilit y
of
info
r mation,
an
d
hence
the
dema
nd
for
be
tter
productsan
dservice
swithoption
s.
2.3 Vision Statement
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To
provide
ex
ceptionalvalue
to
allours
takeholder s
by
providing
superior
serv
ice,
innovative
products
and
high
est
level
of
professiona
lism
basedoncustom
erorienta
tion,team
work,creat iv
ity
andoperat io
nalexcel le
ncewhilemaintaini
nghigheth
icalstanda
rds
asasociallyre
sponsib
lecorpora
tecitizen.
2.4 Mission Statement
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BOD
Presi
dent
Country
HeadPresident
Secretariat
Operation
Head
DIVISION
Fina
nceMark
eting
HR
D
Treasury
Opera
tions
Islamic
Bankin
gdiv.
AuditInspect
ion
R.C. E.
(RHQ)
AM
(HUB)
Manager(Spoke
Branch)
ROH
(RHQ)
AOM
(HUB)
BOM
(SPOKE
BRANCH)
Organizational Structure
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Non-clericalstaff
ClericalStaff
Grades ofBank
SEVP
ESEV
P
SVP
VP
AVP
Grade-
1
Grade-
2
Grade-
3
Assistants
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Main Branch Functional Chart
Area manager
Operational manager
Credit department
Computer department
Account opening
Bills and remittance
legal department
Cash department
Foreign currency dept
Clearing department
Finance department
Audit department
Employees working
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Operational Structure
UBL operates 1073 domestic and a subsidiary viz. united executors
and trustees company Ltd. as on 30/6/2004 .It has 20 overseas
branches situated in the UK, USA, UAE, Yemen, Bahrain and Qatar. It
also operates one offshore branch in export processing zone, Karachi
and it has representative offices in Cairo-Egypt and Tehran-Iran. It
also has joint venture Oman united exchange Co., Oman Muscat anda subsidiary United Bank A.G. Zurich, Switzerland set up in 1968. It
has 21 ATMs with 8 in UAE, 3 in Bahrain, one in Doha, 7 in Islamabad
and 2 in Karachi.
UBL has assets of over Rs.282 billion, capital and reserves of
over Rs. 5 billion and solid track record of 45 years- in addition to the
convenience of over 1000 branches serving you through out the
country and also at several overseas locations
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BRANCHES LOCATIONs
WITH an integrated network of over 1000 branches in Pakistan as well as
Overseas, UBL gives you direct access to a comprehensive range ofbetter banking facilities to help you monitor your business locally as well
as internationally.
Overseas branches
United States of America
Qatar
UAE
United Kingdom
Bahrain
Republic of Yemen
Zurich
http://www.ublny.com/http://www.ubl.com.pk/overseas/qatar.asphttp://www.ubl.com.pk/overseas/uae.asphttp://www.ubl.com.pk/overseas/uk.asphttp://www.ubl.com.pk/overseas/bahrain.asphttp://www.ubl.com.pk/overseas/yemen.asphttp://www.ubl.com.pk/overseas/zurich.asphttp://www.ublny.com/http://www.ubl.com.pk/overseas/qatar.asphttp://www.ubl.com.pk/overseas/uae.asphttp://www.ubl.com.pk/overseas/uk.asphttp://www.ubl.com.pk/overseas/bahrain.asphttp://www.ubl.com.pk/overseas/yemen.asphttp://www.ubl.com.pk/overseas/zurich.asp -
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Number of Branches
Regional Office Location Computerized Total
Abbot bad 9 22
Bahawalpur 21 39
Faisalabad 32 69
Gujranwala 23 36
Hyderabad 37 59
Islamabad 67 100
Karachi 104 104
Lahore 67 67
Mardan 16 32
Mirpur (AK)
16 56Multan 37 63
Peshawar 49 61
Quetta 36 36
Sargodha 10 35
Sialkot 20 42
Sukkur 14 34
Total 558 1400
Formation of Regional Headquarters
The provincial chiefs of Punjab, Sindh, NWFP, and Baluchistan are ceased to
function and in their place nine regional chief executives started functioning in the
nine major cities. The new segmentation of UBLs branches on the basis of
regions can be looked from the following:
Province Wise Region Allocation
Provinces Regions
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Business volume
Punjab
Islamabad
Lahore
o Lahore East
o
Lahore West Faisalabad
Multan
Sindh
Karachi
Hyderabad
NWFP Peshawar
Baluchistan Quetta
Azad Kashmir Muzaffarabad
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Pattern of Share holding
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Share holders No of shares Percentage
Holding
State Bank of
Pakistan
252,194,323 48.69
Bestway Group 132,090,000 25.5
Abu Dhabi Group 132,090,000 25.5
Government of
Pakistan
1,419,447 0.27
National Bank of
Pakistan,
Trustee Group
70,702 0.01
State Life
Insurance
corporation
of Pakistan
53,262 0.01
Sui Southern Gas
Company Limited
50,197 0.01
Investment
Corporation
of Pakistan
29,260 0.01
Metropolitan Steel
Corporation
1,646 -
Privatization
Commission
727 -
Pakistan 435 -
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DEPARTMENTS OF UBL
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Departments
Account department
Deposit department
credit department
Remittances department
Clearing department
Human resource department
Bills department
Lockers department
Control and Compliance department(CCD)
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INTRODUCTION OF DEPPARTMENT IN WHICH I WORKED AS
INTERNEEE
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Team Members
Mr. Irfan Ahmed Head RCAD- Multan Cantt)
Mr. Abdul Waheed (Documentation Officer)
Mr. Farhan Qadri (MIS Officer)
Mr. Asif (Processing Officer)
Mr. Dost Muhammad (Documentation Officer )
Credit DEPARTMENTThere are two types of advances, which UBL provides:
1. FUND BASE ADVANCES2. NON- FUND BASE ADVANCES
1. FUND BASE ADVANCESThese are those advances in which actual payment of funds is
involved. These funds again have been dividend into two types.
Running Finance or Cash Finance
This is a loan, which is provided only to the running businesses
to meet their working capital requirements. The bank decides limit on
continuing bases. It means that the customer can draw the amount as
much he is required as approved by the bank. He can deposit and
withdraw the amount on his account. The markup is payable on the
outstanding amount only.
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DEMAND FINANCE FACILITY
The bank on demand provides this facility. It means that the
bank pays the full amount to the client and mark up is also payable on
the full amount. The bank considers the full amount outstanding.
The bank provides also facility of loan to its own employees
against the security of their immovable property. The rate of
mark up on these advances is lesser as compared to the rate of
mark up on the other advances.
LOAN DEPARTMENT Agriculture finance
Seasonal finance
Commercial finance
AGRICULTURE LOANS
UBL's agricultural loans on easy terms and conditions to small-scaleland owning farmers boost the country's economy and yield greener
harvests. UBL enables farmers to buy good quality seeds, fertilizers,pesticides and agricultural implements.
Through the Government's Loan Schemes for Haris, UBL lets your
crops prosper and your dreams materialize, making Pakistan'seconomy stronger
3 terms of loan:1-short term:
duration of 1 year
production loans are short term loan2-medium term :
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limit up to 5 years3-long term:
up to 7 years
Developments loans are long term loans.
TYPES OF LOAN:1-PRODUCTION PURPOSES
2-DEVELOPMENT PURPOSES
PRODUCTION LOAN:
for the purchase ofseed,fertilizer,pesticides,diesel for the purchase of feed for live
stock(poultry dairy)
duration of 1 year or less
DEVELOPMENT LOAN:
tractors, tube wells, agriculture implements for
land leveling, construction for shed, cold storages,wells,cylos
there installments are eithermonthly,quaterly,halfs yearly or yearly
depends upon the parties cash
flow
they are long term loans
PRODUCTIONS LOANSTwo types are of production loans:
1-demand finance
2-cash finance (running finance)
DEMAND FINANCE:
non agree demand finance(NIADF)
for 1 year
disbursement for only one time
after recovery,renewl every year
once in a season can be given
markup at maturity
markup based on bargaining
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Business Process Analysisb) Demand Finance.c) Cash Finance
When the credit facilities are approved then work of credit administration
department starts up. It performs two functions:
o Pre-dispersal function (before advancing facility)
o Post-dispersal Function (after credit facility is dispersed)
It keeps three sections named as:
o Processing Section
o Documentation Section
o MIS (Management Information System) Section
Relationship managers (RMs) bring cases (credit packages) from customers and
present to RCAD. RMs have direct contact with customers. credit packages first
come to Processing Officer who checks the necessary prudential requirements if
so then case is forwarded to Risk Management Department (RMD) otherwise
send back to ( RM) to fulfill necessary requirements. Risk Management
Department (RMD) verifies attached documents and send back documents afterrisk analysis and mention how much loan is to issue (under SBP limitations).
Documentation Officer verifies the originality of documents attached and finally
DAC (disbursement authorization certificate) is issued to the customer. MIS
keeps record of the customers in computer. And customer account is opened in
the UNI bank (it is also software which keeps record that how much loan the
customer has availed). Under mentioned process flow diagram present the right
picture.
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Process Flow Diagram of Loan Disbursement
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If Verified
Rejected
If
approved
Rejected
Rejected
Ifapproved
Customer
Relationship
Manager
Processin
g Section
CA Package
Preparation
CRM
Documentatio
n Section
DAC Issued
Customer
Receives Loan
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Duties Performed as an internee in UBL
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1st Week June 01, 2009-June 06, 2009
We started our internship in UBL form Monday 1st of June 2009.on the
first day of our internship we were introduced by the other officemembers. Next day were introduced by the RCAD branch in which we
are doing the internshipRCAD is basically( regional credit administrative division) in this
department or branch basically the scrutiny of credit documents
happens credit application are checked , moved forward after approvalof the credit the customers are informed about the approvals, further
proper documentation is maintained in that branch .
In the second day of our internship we were introduced by the various
document like
Approval convex memo
NIFC (non interest cash finance)
Simplified credit application form
Next we were briefed with details about very important documentof UBL which is
SCA, different terminologies in the SCA form like risk rating criteria,how the customers are graded, waivers, Deferrals SBP prudential
regulations, Customer banker relationship, Ancillary Business.Markup terms and conditions and others were discussed.
Next day were told about the term and conditions of providingcredits. UBL provide credit taking support securities which are
o Hypothecation
o Mortgage
o Pledge
We were told what is difference in the above three how these are
implemented in the credit decisions.
Next day were introduced with there other important documents
which were
DAC (disbursement authorization certificate)
COD (certificate of deposits)
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Facility appendices.
In the last day of this were given the a case study of customer inwhich he has applied for the credit, all documents in the case study
were there like
BBFS
CIBCALL REPORT AND VISIT REPORT
FINANCIAL
MARKET SME REPORTVALUATION REPORT
INSURANCE REPORTSTOCK INSPECTION REPORT
2nd
Week June 08, 2009 June 13, 2009
in the first day of second week we were given another approval convexmemo. This time the memo was a case study of agriculture loan.
The agriculture approval memo consists of different documents whichare
Credit proposal specifically called process management sheet.Second was agriculture loan application package. In this package
detailed information about the customer is there like from which
branch he has applied, his personal information, detailed income fromvarious sources, relationship with bank, details of agri-loan.
We were told about various terms and conditions different provisionsof agreement were briefed to us.
Next day were told about different communications to different parties,these were letters addressed to district manager and others concerned
parties. We were told when these letters are required, how this lettershould be written,
In the given case study, a letter was there which was written by
Relationship manager to the district manager for temporary release ofpass book.
Next day we were told about next part of approval memo which was
about the proof of ownership of the asset which was taken as supportsecurities by the bank. These were ownership transfer letter and
registration document of these assets taken as securities.
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In the fourth day of this week we were told about a very importantdocument of credit administration which is DAC which is disbursement
authorization certificate.
DAC is so important for the credit organizations so that they maintain
their registers as well as they maintain it in excel sheet.In the DAC register there is detailed record of all credit relating things
like date of document received, hub name, branch name, name ofborrower, segment of business, type of facility, amount, dac issued
date, DAC number, document saved in, remarks.
In last two working days of week our focus was on a very important
document of credit administration, which is safe in safe out register,we learnt that the objective of this register is to maintain the record of
permanent release of credit documentation, credit documents are
whole and soul for any credit organization because these documentsare proof of credit lendings.
3rd Week June 15, 2009 June 20, 2009
In the third week of our internship our focus was on the preparation ofCAD periodicals, and the format of these periodicals. How these
periodicals are prepared. When we asked about our documentationofficer Mr. Abdul Waheed he told us that form the last year to
onwards, SBP has recommended the format of these periodicals, and
instructed how these document should be prepared, what should bethere format, SBP provided detailed formats of each and every
document which has to be followed buy each credit department ofevery bank.
For guiding us a detailed folder was given to us who contain allinformation about these report, format of these reports and specimen
of reports were also there in the folder.
4th Week June 22, 2009 June 27, 2009
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I was assigned week long assignment of almost four hundred
accounts. Work assigned over these accounts was as following
First to check whether account is individual, sole proprietorship,
partnership or limited companies (both private and public)
Company status is checked from templates already updated
Individuals and sole proprietorships are then tagged with
6160777
Partnerships and limited companies (both private and public) are
tagged with sate bank provided group subgroup codes
After tagging, information regarding customer is inputted in theCARS (software)
Then blue form is taken from reporting, an option is given in the
CARS. Blue form is then saved for record
I checked almost 75 accounts. Whose information was provided to me,
their blue forms were generated.
5th Week June 29, 2009 July 04, 2009
First day of week I told about L.C (Letter of Credit), its essential
elements, procedure of opening and banks role in dealing with parties.
I checked different types of L.C in CA Package.
Second day I was told about facility exposures. These are of basically
two types
o Fund-based
o Non fund-based
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First, the processing officer told me about above mentioned things and
then gave me task to check the things that Relationship officer
misinterpreted in the exposures. I checked CAS (Credit application
Forms), whether securities mentioned in the CAs were correct. There
was only single one showing confliction.
In The last three days I was told about account tagging. In UBL
individual and sole proprietorship account is tagged with 6160777.
While partnership, public and private limited accounts are tagged
with State Bank of Pakistan (SBP) provided group and subgroup codes.
Templates were provided to me from whom I could check whether the
account falls under individual or private limited option. After
confirming from templates account is tagged under their respective
heads.
RM (Relationship Managers) when record information of customers,
they tag the account of the customers as
aged with tetra eight
Tagged without tetra eight Wrongly tagged
Individual
Final tagged
RM (Relationship Managers) dont know exact account number so they
tag them by above mentioned ways.
6th Week July 06, 2009 July 11, 2009
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Duties Accomplishment
This was my second week to work with processing officer. Last week, I
was briefed CA (Credit Application Package) types and kind of facilities
provided against different kind of securities. Today I was briefed
Prudential Regulations. These are the regulations provided by State
Bank of Pakistan (SBP). Process officer review the whole CA under the
light of these prudential regulations and UBLS credit policies. A credit
Application package consists of the following documents:
Credit Approval (CA)
Obligor Risk Rating Form
Basic Information Report
Management Assessment Form
Financial Spreads
Financial Projections (For Term Financing)
Credit Memorandum
CIB checking
Bank/Market checking
I was told other essential documents which were a part of CA Package.
These documents are as following
Financial Spread
Credit Memorandum
Financial Projections
I reviewed different CAs regarding above mentioned things. I was
introduced with CREAS (credit risk environments administration and
management system). In CREAMS whole detail of customers exposure
and its type is entered. I was told its working day by day. I also
entered many entries
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During my Six week internship, I fulfilled my assigned duties with integrity. I
fulfilled all my duties before the assigned time. At the accomplishment of each
duty, my work was appraised by my boss. The duties, which I accomplished
during my internship tenure, are as under
Construction of blue forms at CARS
Individuals and sole proprietorships account tagging at CARS
Partnerships and limited companies account tagging at CARS
Stock reports reviewing
Insurance policies checking
CA Package reviewing under prudential regulations of SBP
CIB report checking
Entering facility in CREAMS
Parent and child facility entering procedure in CREAMS
FRN (facility reference number) tagging in CREAMS
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Learning and Class Room Application
New Knowledge Acquired
I worked in Credit Administration Department and learn too many things relating
to modern and typical banking. The knowledge I acquired during my internship
includes following things.
Credit Approval Package (CA)
CA Package is a complete document in which RM describes true position of the
company. This form once completed summarizes the aggregate credit risk being
approved, description of individual credit lines, and details of security obtained
against each line.
Credit application has two parts, in the first part we define the facilities which we
provide to the customer. Like
NICF (Hypo)
NICF (Pledge)
LC (Letter of credit)
LG (Letter of Guarantee)
FE
Second part of credit application consist of ten contents which describe the way,
we are providing felicities to customer.
Industry / Strategy
Financial Analysis
Security Support
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Probability of Default
Sources of Repayment
Key Risks along with mitigating factors
Relationship Strategy
Conclusion
Approvers Comments / Observations
Borrower Basic Fact Sheet (BBFS)
Its the responsibility of relationship manager at credit department to collect as
much information about customer as possible at the time of initiation of a
relationship. BBFS consist of true information about the customer, board of
directors and their residential addresses.
Basic information Report (BIR)
It consists of industry information. If it is a group of companies, partnership or
private limited then it consists its business code. It also provides actual business
address, phone number, industry name etc. MIS officer consider BIR while
putting information in CARS (Credit Analysis and Reporting System).
Obligor Risk Rating Form (ORR)
This form enables to weigh all United Bank Limited credits regardless of type,
nature, or location of the borrower. Risk ratings are assigned on an obligor level
on a scale of 1 to 10, 1 being the lowest quality risk and 10 being the highest.
Risk Ratings are assigned and approved when credit is initially extended and is
updated annually. Risk rating is also reviewed immediately and accordingly
adjusted. Whenever there is a material adverse event such as adverse
classification of the credit facilities.
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Financial Spreads
Purpose of this form is to meet financial analysis requirements. This form
consists of five pages, which are developed on Excel system. A summary of
financial statements is automatically generated which also provides key financial
indicators, growth historic patterns, and ratio analysis. Relationship manager
analyzes three years historic audited-financial statements as well as the recent
financial statements.
Financial Projections
Financial projections are prepared by customers, which forecast their
performance in near future. Financial projections help credit department to
determine the expected assets and liabilities position and cash generating ability
to repay debts.
Credit Memorandum
Credit decisions are made on the basis of the contents presented in thisdocument. Credit memorandum is prepared with precision and accuracy of
information. A well-structured credit memorandum usually evolves around the
following topics:
Purpose of presenting the credit memorandum
Relationship background of borrower with United Bank Limited
Relationship profitability
Relationship strategy
Management assessment
Financial Analysis
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Covenants Check-off
In term lending, multiple covenants; financial as well as qualitative are imposed
by lenders. At the time of annual review of the term facilities, it is checked that if
borrower adheres to these covenants. Steps involve in Credit advancement
process includes
Customer relationship (customer must open current account with the
bank) Customers facility request
Credit application
Facility offer
Guarantees
A guarantee is the promise by one person called the guarantor to another foranswering the present or future debts of a second person called the principal
debtor.
Types of Guarantees
UNITED BANK LIMITED issues the following types of guarantees depending on
the needs of the customers
Tender Guarantees (Bid bonds)
Performance Guarantees
Advance Payment Guarantees
Financial Guarantees
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CREAMS
CREAMS (Credit Risk Environments Administration & ManagementSystem)
UBL is from few Pakistani Banks which keeps centralized information system. A
CREAM is one ofthem. A CREAM is highly customizable and parameterizes able
software. A CREAM is developed with the ideology that it can operate in all parts
of the world. Certainly there are different operational, monitoring and regulatory
requirements depending upon the region where the bank is operating. Further
more; a single bank may operate in more than one region of the world.
Parameterization lets CREAMS behave according to the requirement of the
region.
This customization is a one time initiative and once CREAMS has the requisite
information, it will behave according to the banks requirement. This section will
explain the all CREAMS setup screens one by one. It must be noted the once the
Parameterization phase is completed by bank then bank must lock this section.
That is only authorized person (Mostly Credit Head) can enter to this section, not
every one who is using CREAMS application. All the Screens below have some
common buttons which is going to be explaining here once with their short cut
keys.
Action Buttons
Add Button (Alt + A): Used to add a new record
Edit Button (Alt + E): Used to edit an existing record.
Delete Button (Alt + D): Used to delete a record
Cancel Button (Alt + C): Used to cancel a ongoing action of add, edit.
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Navigation Buttons
First Button (Alt+F): Used to see First record.
Next Button (Alt+N): Used to see the next record of the existing opened record
Previous Button (Alt+P): Used to see the previous record of existing opened
record.
Last Button (Alt+L): Used to see the last record.
Print Button:
Exit (Alt+X): Used to exit from the current screen.
If any one of action buttons (ADD / Edit / Delete) is disable on any screen then it
means that the user dont have a right of that action.
Working of CREAMS
Its working is mainly divided into three parts
Part-1Setup( Parameterization) Section
Part-II
Post Granting Section
Part-III Transaction Section
Part-1Setup (Parameterization) Section)This part consist of many set ups but most prominent are country, region, branch,
currency, about credit policy, Collateral setup etc.
About Document Linkage Screen
Path: SetupDocumentationDocument Linkage Screen
It is the main screen we define that against which entity (like Facility, collateral)
what document we require. It depends on the banks policy and varies from bank
to bank. For example if a bank says that for the facility FE-25, they require the
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Field Name Description
Document Name Not Given by user here. Populated here
from Document Setup
(SetupDocumentation
SetupDocument Setup.).select the
document from the list
Critical If the disbursement is not possible
without receiving this document then
marks it as a critical here.
Legal status If a document required against the legal
status (Customer type like public limited
company) of a customer then select the
type as Legal status. When we select the
legal status then it will show the entire
type name on the right. So from there the
user have to select the type name.
Facility If a document required against the facility
then select the type as facility. When we
select the facility then it will show the all
facilities on the right. So from there the
user have to select the Facility name
Collateral If a document required against the
Collateral then select the type as
Collateral. When we select the facility
then it will show all collaterals on the
right. So from there the user have to
select the collateral name
General If there is a general type of document
Note that the selected Type
must be Always on the top. So
click the arrow after selecting
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then select it as general.
Linkage Actioninsertion It means the document is required only
once.
Linkage Actionrenewal Do you u need this document on renewal
of customer if yes then also select it.Linkage ActionEnhanced Do you need this document on
enhancement if yes then select it also
Linkage-Manual Insertion Tick this check box of if you want
manually insert this document
Linkage Action OTT Do you need any document on OTT if
yes then also select it.
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Path: Post granting Approval Package Approved Facilities
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Part-III Transaction SectionWhen the User will select the action of Extension or Extending Current Expiry of
an Approval
Effects of this Action
Current Expiry in Approval Record screen will be changed to New Expiry which
you will enter using this screen.
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View of the Screen When Action is blocked
Field Description
Action Taken Extension
Approval Authority Selection of the Name of Approval
Authority
Action Date Date on which Approval Action isperformed on this Approval
Approval Action Code Its an informative field
Action Description User can provide any extra information
related to this transaction
Approval Current Expiry] Old Expiry CREAM will retrieve its Current Expiry
from the database
New Expiry Date User will provide new expiry date
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About Document Transaction Screen
Path: Transaction General Documentation Transaction
User can do the following actions against the documents which we have already
defined against the entities Customer type, Collateral Type, Facility & General
Field Description
Action On Facility Select the action from the drop down
menu list as Blocked
Action Date The date of action.
Action Description Give description if any about this actionCustomer Facility Action Code An informative field
Facility Name & Description An informative Filed. It will show the
Name of Facility and its Description
.Comes here from Customer Facility
Screen.
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CARS
4.3.8 CARS (Credit Analysis & Reporting System)
Consumer blue forms are generated for individual and sole proprietorship
accounts.
I worked in CARS (business software). At initial stage, I worked over consumer
blue forms and entered consumers record in the software. I was assigned work
to enter record of various customers in the software and I fulfilled my duties
diligently. Following details should be entered in the software. If a single of them
is missing, blue form is considered incomplete keeping insufficient data;
New and old NIC
There are the Elements andCovenants which we have alreadydefined in documentation Setup
Will show Received andObsolete Documents
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Financial Results
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UNITED BANK LIMITED BALANCE SHEET FOR FOUR YEARS RUP IN THOUSANDS
Items 2008 2007 2006 200
5
2
0
0
4
Current Assets
Cash
Balance
h Treasury
Bank
50069665
57,526,451
48,939,840
34,062,679
23844435
ance with
her Banks
7,497,174
4,191,128
14,034,476
12,729,207
17699334
ading To
inancial
stitution
22,805,341
24,781,723
29,572,070
17,867
,552
162
62504
al Current
Assets
803,372,180
86,499,302
92,546,386
64659
438
578
06272
stment
Net
116,328,288
115,585,646
67,260,338
63,026,944
54953728
ances Net
371,139,675
299,354,736
247,309,893
204,810,470
144,151,055
Operating Fixed Assets Total
Operating Fixed Assets
al Operating
d Assets
18,021,445
16,943,950
247,309,893
4,449,32
4
3969006
er Assets
17,154,985
11,740,697
10,062,466
7,829,77
0
4,439,58
0
rred tax
ts
2,055,609
--- 906,661
al Assets
605,072,482
530,124,331
423,320,207
347,
048,951
272
612663
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Liability and Equity
Current Liability
Item 2008 2007 2006 2005 2004
Deposit And
Accounts 483,560,062
401,637,816 335,077,873289,226,299 230256627
Borrowing From
Other Banks 44,195,886
59,103,350 38,490,586
21,790,480 11975684
Bills Payable
5,194,4496,079,341 4,560,649
4,159,964 3811284
Total Current
Liability 532,950,497
466,157,230378,129,108
315176743 246043595
Other Liability
28,259,326 21,545,697 15,273,37810203938 9205037
Total Labiality
561,209,823487,702,927
393,402,486
325,380,681 255248632
Equity
Share Capital
10,117,188 8,093,750 6,475,0005,180,000 5180000
Reserve Funds
&Other Reserve
15,501,51310,261,958 8,298,873
6,225,461 5915928
Inappropriate
Profit(Accumulated
loss)
16,604,076 15,653,703 12,429,8537,350,813 +3274439
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Total liabilities and
equities
605,072,482
530,124,331 4 23,320,207 347,048,951 272612663
UNITED BANK LIMITED PROFET AND LOSS ACCUONT FOR Five Years
(Rupees in 000)
Restated
Item 2008 2007 2006 2005 2004
Markup
/Return/Interest
Earned
52,253,36141,045,543
32,991,603 20,158,86
09233881
Fees, Commission &
brokerage Income
6,304,927 5,165,066 4,435,4652,543,739 1654475
Dividend Income
822,488 1,382,294 1,114,862 583,9821102510
Income From
Dealing in Foreign
Securities
1,819,250 827,328 659,726675,109 668085
Total
Revenue61,200,026
38,420,231
39,201,656 21661690
1265895
1
Less: Mark up
/Return /interest
Expended
24,117,70216,936,187 12,126,809 6,045,948 1732760
Gross Profit 37,082,324 21,484,044 27,074,847 15615742
1092619
1
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Operating Expenses
Item 2008 2007 2006 2005 2004Administrative
Expenses15,519,634 13,420,977 10,952,27
5
7,874,013 6702709
Worker welfare
funds336,999 ----- ------- 1,277,002 435414
Prevision Against
Loans Advances4,509,956 5,493,226 1,972,936 112,666 (100381)
Prevision for
Diminution in
The Value Of
Investment
2,219,815(6,303) 74,573 335,409 (34422)
Other Previsions 450,390 236,281 226,313 38,140 3841
Bed Debts
written off
Directly
1,367,514 935,123 269,349 9637230 7007161
Less: Total
Operating
Expenses
24,404,308 20,079,304 13,495,446
5978512 3919030
Operating Profit 12,678,016 11,404,740 13,579,401
1,210,202 1,072,756
Add: Other
Income1,454,729 1,617,564 738,330 7,066 10456
Less: Other
Charges258,321 17430 25,980
Profit Before
Taxation13,874,424 12,996,324 14,291,75
1
9,481,648 4889728
Les: Taxation
5,541,304 4,602,383 4,823,5243,532,616 1188184
Profit after
Taxation8,333,120 8,402,590 9,468,227 5,949,032 3701544
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Calculation of Ratios
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Ratio Type Formula 2008 2007 2006 2005
Rupees in Million
Profitability
ratios
Net profit
after tax EAT/IE
8333/5225
3
= 16%
8403/4104
6 =20.47%
33628/9468
=28.16%
20687/6168
=40.62%
Gross
spread Ratio NMI/GMI
28135/522
53
= 53.84%
24108/410
46
=58.73%
21499/33628
=63.93%
14531/20687
= 70.24%
Income
Expense
ratio T.I/O.I ------
33115/174
38 =1.90
28788/11664
=2.45
19891/8424
=2.36
Return on
Equity ratio
(ROE) EAT/TSE
8333/4386
2
= 18.99%
8403/3400
9 =24.71%
9468/28735
=32.95%
6168/19790
=31.17%
Return on
Asset ratio
(ROA) EAT/T.A
8333/6050
72
= 1.3%
8403/5302
84 =1.58%
9468/435890
=2.17%
6168/358056
= 1.7%
Loan/deposit
ratio
Loan/De
posits
371,139/48
,356
=76.75%
299335/40
1638 =
74.53%
247301/3350
78 = 73.80%
210153/2964
99 = 70.88%
Activity
ratios
Total asset
turnover NS/T.A
52253/605072
=8.63
41046/530
284 = 7.7
33628/43589
0 = 7.71
20687/35805
6 = 5.78
Fixed Asset
Turnover T.A/F.A
52253/180
=21 530284/16
919 = 31
435890/6362
= 68.51
358056/5440
= 65.82
Market
Ratio
Earning per
share (EPS) EAT/TOS
8333/1011.
7
=8.23
8403/809.4
= 10.38
9468/647.5
= Rs. 14.72
6168/518 =
9.39
Book Value
per share TSE/TOS
422222/10
11.7
= Rs.
41.73
34009/809.
4 = Rs.
42.02
28735/647.5
= Rs. 44.38
19790/518 =
Rs. 38.20
1639/1011. 8412/809.4
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Financial Ratios
Three Years Progress 2008 2007 2006 2005Profitability Ratio
Net Profit Margin After Tax 16% 20.47% 28.16% 40.62%
Gross Spread Ratio 53.84% 58.73% 63.93% 70.24%
Income Expense Ratio ---- 1.90% 2.45% 2.36%
Return on Equity Ratio (ROE) 18.89% 24.71% 32.95% 31.17%
Return on Asset (ROA) 1.3% 1.58% 2.17% 1.70%
Loan/Deposit Ratio 76.75% 74.53% 73.80% 70.88%Activity Ratio
Total Asset Turnover 8.63% 7.74% 7.71% 5.78%
Fixed Asset Turnover 2.89% 31.34% 68.51% 65.82%
Market Ratios
EPS After Tax Rs.8.23 Rs.10.38 Rs. 14.72 Rs. 9.39
Book Value Per Share
Rs.
41.73 Rs. 42.02 Rs. 44.38 Rs. 38.20
Revaluation Per Share Rs.1.62 Rs. 10.39 Rs. 4.12 Rs. 5.64
Financial Leverage Ratio
Debt-T-equity Ratio 104.67% 174% 135% 115%
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Graphical Representation
Profitability Ratio
Earning after tax andgross spread ratio are
decreasing in the last
four years which is not agood sign for any
organization althoughthis can be because of
new investment and
business expansions.
Returns on Asset and Equities
It is the prime objective of any organization to maximize its
returns on asset as well as equities like wise the earning after tax ratio
0
5
10
15
20
25
30
35
40
2008 2007 2006 2005
ROE
ROA
0%
10%
20%
30%
40%
50%
60%
70%
80%
2008 2007 2006 2005
EAT
GSR
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returns on asset and equities has decreased as well in 2008 , it was athighest point in the 2005.
Loan to Deposit Ratio
67%
68%69%
70%
71%
72%
73%
74%
75%
76%
77%
2008 2007 2006 2005
loan to
deposit ratio
Loan to deposit ratio is a ratio that is focused more in banking sector
it s quite satisfactory for UBL that its loan to deposit ratio is increasing
in the last four years and it is at highest point in 2008.
Activity Ratio
Total Asset Turn Over
0
2
4
6
8
10
2008 2007 2006 2005
Total Asset
Turnover
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Activity ratios show that how efficiently organization is using its resources.
United Bank Limited after facing the shock of Nationalization hasshaped its
financial base well after being privatized.
For UBL toat asset turnover has increased in the last for yaers which means
UBL in efficiently utilizing its resources.
Market Ratio
EPS Ratio
0
2
4
6
8
10
12
14
16
2008 2007 2006 2005
EPS
As we have discussed earlier that the earnings of UBL has decreased
in the last few years so EPS ratio also decreased . EPS was at highestpoint in the 2006.
Book Value Ratio
The
firms
37
38
39
40
41
42
43
44
45
2004 2005 2006 2007 2008 2009
Book value Ratio
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earning per share has increased at a marginal rate in 2006,07 but lower in 2008.
It was just 9.39 in 2005 but increased to 14.72 in 2006. This shows a heavy
return to shareholders which has not only increase the repute of the bank but
also the share price of UBL. But lowered down to 10.38 in 2007. The firms
Market/ Book ratio has increased over the year 2005-2006.
Debt to Equity Ratio
The debt-to-equity ratio tells how much the firm assets are financed by its debts
in relation to equity. While total debt ratio shows the total debt which is backed byassets.
In summary, the firm appears to be growing and has undergone an expansion
in the assets, financed through the use of debt. United bank limited sales
increases but net profit remains steady due to the payment of large amount of tax
of the pervious year. Return on assets and Return on common equity shows
good performance of the company and the increased value of Price/Earning
ratio and Market/Book ratio has shown the confidence of the investors in the
future performance of the firm. In short, the firm seems to have done well in
2008. only last quarter went bad due to political instability.
0%
20%
40%60%
80%
100%
120%
140%
160%
180%
2008 2007 2006 2005
Debt-Equity Ratio
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SWOT Analysis
3.2.1External environment Analysis-
Opportunity matrix
1. UBL develops innovative products
by the experienced and qualified
staff which could compete its
competitors in the market
2. UBL enhances its overseas
operations to capture foreign
markets
3. UBL capitalizes on IT and run
business on the web throughout
Pakistan
4. UBL develops CRM System to get suggestions from potential customers
High Low
High
Low
Success Probability
Att
rac
tiven
ess
1
3 4
2
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Threat Matrix
1. Foreign competitors may reduce UBLs share by taking the advantage of
their existing brand names
2. Old employees and old branch network may create hurdle for UBLS
sustainable growth in future
3. SBP prudential regulations may hamper UBLS growth
4. Political and economic instability may default the bank
High Low
High
Low
Probability of occurrence
Seri
ousn
ess
21
43
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Internal environment Analysis
Performance Important
Marketing Major
Strength
Minor
Strengt
h
Neutral Minor
Weakne
ss
Major
Weakne
ss
Hi Me
d
Lo
w
Company
Reputation
Market
Share
Customer
Satisfactio
n
Customer
Retention
Product
Quality
Service
Quality
Pricing
Effectivene
ss
Distribution
Effectivene
ss
Promotion
Effectivene
ss
Sales
Force
Effectivene
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ss
Geographi
cal
coverage
FinanceAvailability
of capital
Cash flow
Financial
Stability
Services
Facilities
Economies
of scale
Organizati
on
Visionary,
capable
leadership
Dedicated
Employees
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Observations Suggestions And Recommendations
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Recommendations
On the basis of SWOT analysis we see that the Banks strengths are more than
its weaknesses but still there is room for a lot of improvement and innovations.
Following are some of the suggestions and recommendations that I want to
make:
A regular contact with the customers should be maintained in personally.
Because there is an era of retaining the customers. So I recommend that
there should be CRM to get feed back from customers
Mostly all the big branches of UBL are computerized. Programs are
installed by the head office and programmers work like operators. Theyare strictly prohibited to see the programs. In case of default, the analyst
comes from head office and removes the fault. It takes more time.In order
to overcome this problem, it is necessary that computer cells should be
established in all big cities in Pakistan for providing the immediate service.
These will also helpful in decreasing the expenses of air tickets and TADA
of analyst
Satisfied employee can only satisfy the customer, due importance should
be given to all the employees to encourage them. It is observed by me
that old employees are not given appraisal or bonuses. So there low
motivation is also a real problem to UBL
Today in banking market competition is quiet tough. New banks paying
much importance to branch renovations and online banking. So UBL
should also renovate its all branches as soon as possible. It should also
broaden its ATM networking
There is no facility for students to get mark free loan in this bank. So, this
bank should provide free of mark up or easy terms and conditions loan to
students and deserving persons on merit. I hope this scheme will be
successful in producing intelligent, intellectual and brilliant students
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References
a. UBL Annual Report 2006-2007 (n.d) Retrieved August 20, 2008,
fromhttps://www.ubl.com.pk/aboutus/financial_report/report_2007/
b. UBL Annual Report 2005-2006 (n.d) Retrieved August 20, 2008,
from
https://www.ubl.com.pk/aboutus/financial_report/report_2006/
c. The Heretical Press. (n.d) Retrieved August 8, 2008, from
http://www.heretical.com/miscellx/usury.html
d. History of Banking. (n.d) Retrieved August 8, 2008, from
http://en.wikipedia.org/wiki/History_of_banking
e. JCR VIS Credit Rating. (30-06-08) Retrieved August15, 2008,
from
https://www.ubl.com.pk/aboutus/credit_rating/
f. Introduction to Company. (n.d) Retrieved August15, 2008, from
http://www.privatisation.gov.pk/Finance/ubl/UBL.asp?q=intr-ubl
g. UBL Manual: guide to UBL, 20-08-08
h. Philip Kotler & Kevin Lane Keller; Marketing Management; SWOT
Analysis Grid; [Retrieved information on 15-08-08]
i. UBL products and Services. (30-06-08) Retrieved August 15,2008, from
j. http://www.ubl.com.pk/consumer
k. CREAMS Manual of UBL 2004
l. CARS Manual of UBL (2004)
m. dagda.shef.ac.uk/study/citation.html
n. library.sullivan.edu/CSS/cssapa.htm
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