Download - Marriott hotel presentation
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Information system Of
Riyadh marriott hotel
By : Asif ayub
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Introduction & concept
Introduction
• Riyadh marriott hotel is established in 1980.
• It is one of the 5 star hotel.
• This multi-awarded, convenient hotel is perfect for
business, conferences, events, weekend getaways,
family travel and wedding.
• It has also 20 flexible meeting rooms .
• It has six floors and 391 rooms.
Concept
• Input and store the basic data of customers .
• Easy to process data in with financial and other
organizational department’s requirements.
• Retrieve the stored information in as usual form.
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Data information & knowledge
Knowledge• Fitness center entrance is accessible• Main entrance is accessible• Pathway to registration desk is accessible• Route to accessible guest rooms is
accessible• Business center entrance is accessible• Hotel has on site accessible self-parking• Meeting spaces are all accessible• Pool entrances are all accessible• Restaurants are accessible
Information• Check-in: 3:00 PM• Check-out: 12:00 PMExpress Check-In and Express Checkout
DATA• Riyadh Marriott hotel have 6 floors containing 391 rooms .• This convenient hotel have 27 Suites and 22 meeting rooms.
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System , boundary & system environment
General manager
Front office
manager
House keeping manage
r
Head of maintenan
ce
Sales & marketing manager
Food and
beverage
manager
Limitation of system or system boundary
System
Four season
s
Holiday Inn
Riyadh palace
Tulip Inn
Other hotels interaction or system environment
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Types of information system
TPS
• Receivable and payable
• Cash management• Product-cost
accounting• Profitability analysis
OAS
• Payroll• Personal planning• HR time
accounting• Travel expenses• training
PCS
• Production planning• Materials planning• Quality
management• purchasing
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Types of information system
MIS
DSS
EIS
• Order management • Sales management
Making decisions regarding• Planning• Organizing• controlling
• Strategic information
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Information system vs information technology
Riyadh marriott hotel provides the following services
• High-speed Internet• Fitness center• Business center• Restaurant on-site• Pool• Kitchen/kitchenette• Room service• Airport shuttle• Parking• Car rental desk• Meeting event space• Marriott-certified wedding
planner• Certified Meeting Planner
Technologies used in Riyadh marriott hotel are
• High definition televisions (HDTVs)
• High speed internet access (wired and Wi-Fi)
• Climate control• RFID (Radio Frequency
Identification) door lock• Convenient power
sources• MP3 docking station
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Classification of information system of hotel
OSS MSS
• Supervisor • Foreman• Finance officers
• General manager• Branch manager• Chairman
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Levels of management
MANAGEMENT
TOP LEVEL MIDDLE LEVEL LOWER LEVEL• Chairman
• Managing director• Secretaries • General manager• Board of directors
• Heads of departments
• Superintendents• Branch managers• Account officers
• Foremen• Supervisors • Finance
officers
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Hierarchy of Riyadh Marriott hotel
Managing director
Director of human
resources
Director of sales &
marketing
Director of finance
Director of production
Financial accountant
Quality control
manager
Hotel manager
Management accountant
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Decisions
STRATEGIC DECISIONS
OWNERS/ BOARD OF DIRECTORS
MANAGERS TACTICAL
DECISIONS
MOST EMPLOYEES
OPERATIONAL DECISIONS
Top level decisions
Middle level decisions
Lower level decisions
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Conclusions
• Riyadh Marriott hotel is one of the 5 star hotel in Riyadh.
• It is one of the perfect hotel for wedding ,family
travel ,events and weekend getaways .
• This Marriott hotel has the facilities of fitness center ,
restaurant ,parking , pool ,business center and much more
facilities for their customers.
• It’s managements and services are perfect.
• It is one of the branch of Marriott international .