Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Kimmo MarkkanenHead of Support
Länsi-Uusimaa Department for Rescue Services
Integrating emergency services into the wider safe
city strategy
Safe Cities - 11th December 2014, Madrid
1
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Topics
• How do safe city strategies integrate with a wider smart city agenda?
• Planning for major events within a safe city, ensuring service integration and communication
• Ensuring all Agencies involved are at same place every level
• Pre-Planning practiced Multi-Agency cooperation
2
Safe Cities - 11th December 2014, Madrid
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Rescue Services in Finland
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Authorities and Administration• State rescue authorities:
– Ministry of the Interior is the supreme authority responsible for organising, coordinating and controlling national rescue services
– The Regional State Administrative Agency• coordinates regional cooperation on internal security and
preparedness for emergencies
• oversight of rescue services
• Regional rescue authorities:– Regional Rescue Services is responsible for organising
emergency services
Safe Cities - 11th December 2014, Madrid
4
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Safe Cities - 11th December 2014, Madrid
5
• Fire and accident prevention
• Firefighting and rescue work relating to accidents or natural events (explosion, oil spills, incidents on water, landslides, road accidents, gas or liquid leaks, floods, heavy rain, radiation)
• Firefighters are multiskilled rescuers. In addition to firefighting and rescue work, they also take part in accident prevention, medical care and ambulance service as well as civil preparedness
Rescue Departments (Regional Rescue Services) are responsible for:
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Safe Cities - 11th December 2014, Madrid
6
Three major changes in Fire and Rescue Services in Finland 2004 - 2014
• Regionalization of Rescue Services
• Centralization of Alarm Centres
Emergency Response Centres (ERC)
- Police, Fire & Rescue, Ambulance
• National digital radio network “VIRVE” for all authorities (TETRA)
VIRVE made other two possible
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Breafly about Rescue Services in Finland
• In country totally 22 Rescue Service Regions.
• Every Regional Rescue Services commanded by the Director of Rescue Services, administrative issues runs by sc. central communities/ cities.
• The structure of every organization varies – at least today.
Safe Cities - 11th December 2014, Madrid
7
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
The Emergency Response Centre
Emergency Call Services
AMBULANCE
FIRE DEPARTMENT
POLICE
SOCIAL CARE CRISIS SUPPORT
Safe Cities - 11th December 2014, Madrid
8
Safe Cities - 11th December 2014, Madrid
9
2. Länsi-UusimaaEspoo, Hanko, Inkoo, Karkkila, Kauniainen, Lohja,Kirkkonummi, Vihti, Siuntio, Raasepori.
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Länsi-Uusimaa Rescue Department –enterprise
• Host City -model: administratively part of the City of Espoo (business services), community`s business-based department
• 10 communities/ cities• approx. 444 000 inhabitants• 12 manned fire stations (in Espoo/ 5 stations, also in Kirkkonummi, Nummela,
Karkkila, Lohja, Karjaa, Tammisaari, Hanko)• 1 paid-on-call fire station (Tenhola), also paid-on-call crews in Hanko• EMS in Espoo, Kauniainen and Kirkkonummi, medical first responders in whole dept.
area, Beginning of the year 2015 also in Hanko, Inkoo and Raasepori• Fire Brigade contracts:
• 40 volunteer stations• 4 sea rescue units (volunteer associations)• 2 military fire stations (Upinniemi and Dragsvik mil.bases)• 1 industrial fire station (Sappi, Kirkniemi plant, Lohja)• Helsinki, Keski-Uusimaa, Itä-Uusimaa, Kanta-Häme and Varsinais-Suomi
Rescue Departments • approx. 435 employees• over 1 000 volunteer crew members• Annual budget 34 M euros
10
Safe Cities - 11th December 2014, Madrid
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Länsi-Uusimaa Dept. for Rescue Services- Services and key figures
• Fire prevention
– Fire inspections for offices, factories etc: Approximately 2 500/ year
– Safety instructions lessons: approximately 50 000 persons / year
– Guiding planners and builders: approximately 200 meetings / year
– Fire inspector’s phone services daily 9-11:30: approximately 2 000 customer contacts / year
– Chimney sweep system
• Rescue operations
– Accidents , fires, etc: approximately 7 000 calls / year
– Preparedness for large-scale accidents, crises and exceptional conditions (war-like situations)
• Civil protection and preparedness
– Civil protection sirens for warning public
– Evacuation and preparedness planning
– Coordinating municipalities preparedness work
• Pre-hospital medical care
– Ambulance system operated by Rescue Services in 3 municipalities (out of 10). 17 000 calls / year
– First responder system in every municipality: 1200 calls / year
11
Safe Cities - 11th December 2014, Madrid
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Standard of Rescue Services
• Rescue Act. 29 §: Regional rescue services make their
decision on the standard of service after hearing the
opinions of the district’s local authorities
• Region’s risks and resources
• The standard of services of accident prevention,
rescue services and civil preparedness
• Development plan
• Must be renewed regularly
• Current for years 2014-2018
Safe Cities - 11th December 2014, Madrid
12
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
• How do safe city strategies integrate with a wider smart city agenda?
• Planning for major events within a safe city, ensuring service integration and communication
• Ensuring all Agencies involved are at same place every level
• Pre-Planning practiced Multi-Agency cooperation
13
Safe Cities - 11th December 2014, Madrid
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
What have We Done
• Fire and Rescue Services, Emergency Medical Services
• Support municipals for preparedeness and continegencyplanning– Workshop sessions for all the municipalities within area
• Administration and General
• Technical and utility Sector
• Education and cultural Sector
• Social and Health Services
• Local security planning– http://www.intermin.fi/internalsecurity/local_security_planning
– Led by a management group consisting of municipal leaders together with the top regional rescue and police officers
Safe Cities - 11th December 2014, Madrid
14
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Liaison Officer• Rescue Department has named officers as a contact person
for every municipality– For planning
– In emergency situation or in exceptional circumstances the liaisonofficer helps the municipality management group to have overallsituational awareness
• Also the liaison officers are planned to go to every necessarycontrol rooms, for example– Power companies (Electricity Distributor)
– Other authorities (Police, Border Guard MRC)
– Traffic Control Rooms (Railroad, Subway, Highway)
– To help also colloboration with other Rescue Departments
Safe Cities - 11th December 2014, Madrid
15
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
KUJA Continuity Management Project
• The Association of Finnish Local and Regional Authorities and the National Emergency Supply Agency have decided to deepen their cooperation to enable the local government sector better meet the demand to secure its key services to citizens
• Improvement of the rescue services' capacity to support, where necessary,
municipal preparedness and readiness to coordinate the HUOVI portal
regionally as agreed with local authorities
• Recognition and introduction of other models for supporting municipal
preparedness (e.g. models in which Regional State Administrative
Agencies, regions or central urban municipalities take the lead)
Safe Cities - 11th December 2014, Madrid
16
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
What We Plan to Do• Tool for the continuity-management, HUOVI portal
– http://www.erillisverkot.fi/erillisverkot/the_huovi_portal_of_the_national_emergency_supply_agency_wins_the_2013_timanttiteko_award/174/
– Operated by The National Emergency Supply Agency (NESA)
– In use for preparedness of companies that are critical to the security of supply
– Preparations have been made to use the portal to support societal preparedness in public administration as well
– The Regional Fire and Rescue Services will support municipal authorities
• Two year project started 2014
– Client-oriented, overarching concept of continuity management for local authorities and their critical service and operations chains. The concept offers uniform operational models and tools for local authorities, to be used free of charge as they deem fit
Safe Cities - 11th December 2014, Madrid
17
MODUL 1Continuity management
MODUL 2Service security
MODUL 3 Disturbancesand crisis preparedness
MODUL 4 Disturbancesand crisis management
management
Coordination and internal expert services
Continuing education services
Support and networks
External expert services
Organisation,resources, responsibilities
The management's strategic intent
Monitoring and steering
Creation of development path
Evaluation of status quo, comparison
Criteria, guidance and expertise
Operational readinessprocess
Identification of keyoperations; priorities
Threat and risk management
Acknowledging contractual partners
Principles of operationalreadiness
Incl. in operational & economic planning
Authority and stake- holdercooperation
Use of voluntary organisations
Communications and implementation
Practice and testing
Management capacity
Responsibilities, levels and operation models
Transfer to crisis management
Introduction of operating models
Information and crisiscommunications
Recovery and evaluation
Reaction and alerting to emergencies
Picture of situation,situational awareness
Focus on collaborationFocus on managerial role
An overarching concept of continuity management
Safe Cities - 11th December 2014, Madrid
18
Portal for Authorities
ICT platform
Portal for Citizens
HUOVI portal
19
VO-TIKUSituationalinformation
Inte
rfac
e(s
ecu
reco
mm
un
icat
ion
)
Exercises
UtilitiesMunicipalsAuthorities
• Yhteistoiminta• Karttapohjat• Havainnot• Tilannetiedot1. Energiahuolto2. Tietoliikenne3. Vesihuolto4. Ympäristö5. Liikenne6. SoTe jne
• Harjoitusten suunnittelu
• Suunnitelmien ja ohjeiden testaus
• Yhteistoiminnan harjoittelu
• Yhteinen ja yleinen toimintaympäristö
• VaPePa, SPEK, yms.
Citizens
Informationsharing
www+mob• Tiedotus• Havainnonti• Ohjeistus• Varautuminen• Tilannekuva• Harjoittelu• Jne
Companies Associations
VARMAPlanning
• Riskikartoitus• Varautumissuunnit
telu• Jatkuvuuden
hallinta• Toimintaohjeet• Tietopankki• Analyysityökalut• Jne
Inte
rfac
e(o
pe
n c
om
mu
nic
atio
n)
Safe Cities - 11th December 2014, Madrid
Benefits of HUOVI portal
• For all mission Critical actors, authorities and companies
• Common secure ICT platform
• Common situational picture – Restricted situational pictures
• Communication and crisis communication
– Internal / Between organizations / Stakeholders
– Proactive / Operational
• Common workspaces
– Preparedness and continegency planning and coordinating
– Risk analysis nad management
– Exercise planning and performing
• The project disseminates continuity management's uniform criteria and best practices for the use of the local government sector. This takes place in regional events to be organised across Finland starting in spring 2015.
20
Safe Cities - 11th December 2014, Madrid
Situational Picture = vo-tiku• Part of HUOVI portal (situational awareness portal)
• Common situational picture for authorities and companies
• Strenghten the ability of the preparedness for abnormal situation
• One of the measures in the 3rd Internal Security Programme - A Safer Tomorrowhttp://www.intermin.fi/download/37324_STOeng_64s_web_eng.pdf?e7e9b7241c05d188
Safe Cities - 11th December 2014, Madrid
21
Large scale situational picture– Long term, strategical level TIKU
– Emergency Supply • Result of the maturity analysis• Contingency management, preparedness, cooperation etc.
– Reserving personnel
– Preparedness planning– Through VARMA, dadabase for excepiton and emergency management– For sharing the palns and for colloboration– For practising
• On-line – situational picture– LAAJA TIKU
– Information from authorities, infrastructure distractions, own situationalpictures
– Sharing security information between authorities and companies– Media communication
– HAIRIO.INFO- for citizen information http://hairio.info/
22
Safe Cities - 11th December 2014, Madrid
Illustrative Situational View
23
For Example Power Company
All actors havetheir own layer
Overall view
Safe Cities - 11th December 2014, Madrid
VARMA tool
• Part of HUOVI portal
• Tool for preparedness planning
• Cards of the distraction = Information of the all actors involved
– Contact information (default or for the distraction)
– Action plans for the distraction
– Evaluating of the measures
• The planned actions of own and others
– Consolidation and coordinating before the situation
– Communication during the situation
– Developing and learning after the situation
• All the information needed before the situation
• Planning part, communication part and actualised partSafe Cities - 11th December 2014, Madrid
24
Cards of the distraction (draft)
25
HÄIRIÖ Z
TOIMINTASUUNNITELMA/TEHTÄVÄ
Pelastustoiminta
Nimi: Paavo PalomiesPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokuplaitos.fi
Viesti- ja johtokeskusten miehittäminen.Tilanteen koordinointi ja toimivaltaisten viranomaisten koollekutsuminen.Yhteydenpidon varmistaminen kuntien ja muiden toimijoiden kesken.Tilannekuvan kokoaminen ja välittäminen ylemmille tahoille sekä yhteistyökumppaneilleTiedotuksesta huolehtiminen yhdessä muiden toimijoiden kanssa.Resurssien koordinointi ja lisäresurssien hankinta.Viranomaistiedotteiden ja mahdollisten hätätiedotteiden laatiminen.Tarvittavien virka-apupyyntöjen tekeminen.Hälytysyhteyksi en varmistaminen.Mahdollisten väestönevakuointien suunnittelu
Poliisi
Nimi: Pekka PoliisiPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.poliisi.fi/jotain
Sotilasviranomainen
Nimi: Keijo KenraaliPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.mil.fi/jotain
Virka- ja työvoima-avun toteuttaminen pyyntöjen mukaisesti.Annettavan avun erityispiirteitä: - Mahdollisuus asettaa itsenäiseen toimintaan kykeneviä joukkoja erilaisiin tehtäviin- Mahdollisuus asettaa erilaista kalustoa erilaisiin tehtäviin ja olosuhteisiinErikoiskalustoapu
Terveysviranomainen
Nimi: Lauri LääkäriPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokusairaala.fi
Evakuoitavien terveydenhoito, evakuointipaikkojen järjestäminen.Sairaanhoitopiiri koordinoi viranomaisyhteistyötä ja tilannetiedon välittämistä evakuointien sekä kotisairaanhoidon järjestämiseksi.Evakuointitarpeen prioriteettijärjestyksen ylläpitäminen kotisairaalatoiminnan asiakkaiden osalta.
Tekninen toimi
Nimi: Lauri LääkäriPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokusairaala.fi
Oman toiminnan turvaaminen mm. kiinteistöjen osalta.Muiden toimijoiden avustaminen, mm. varavoimatarpeet, varsinkin erityisryhmien (hoitolaitokset, vanhainkodit, palvelutalot) osalta.Vesilaitosten avustaminenMahdollisuuksien mukaan, muiden kuntien avustaminen.Mahdollisten väestön evakuointien avustaminen.Tiedottamisessa avustaminen.
Sosiaaliviranomainen
12.12.2013 12.12.2013
8.2.2012
1.2.2012 2.6.2011
6.6.2013 1.2.2012
12.12.2013 12.12.2013
Sal. SMS
SMS
On-line
Sal. SMS
SMS
On-line
Sal. SMS
SMS
On-line
SMS
On-line
SMS
On-line
Sal. SMS SMS
Email On-line
Yhteydet kaikkiin toimijoihin:
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
- Communication+ delivery lists
- Action record
- Sitaution query
- Aftermath analysis
Johtovastuu: KYLLÄ Toimintasuunnitelma PUUTTUU
Safe Cities - 11th December 2014, Madrid
Progress of the Project
26
HUOVI portal
HAIRIO.INFO
service
2014
• Electric Companies
• VARMA tool
• VO-TIKU pilots
Expanding
• Regionally
• By branchNationwide
service
Portal for the citizens
Portal for the authorities
Safe Cities - 11th December 2014, Madrid
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
• How do safe city strategies integrate with a wider smart city agenda?
• Planning for major events within a safe city, ensuring service integration and communication
• Ensuring all Agencies involved are at same place every level
• Pre-Planning practiced Multi-Agency cooperation
27
Safe Cities - 11th December 2014, Madrid
Safe Cities - 11th December 2014, Madrid
28
The Sello Mall Shooting 31.12.2009
Picture: Ilta-Sanomat
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
• Storms
• Flooding
• Power cuts
• Communication cuts
Safe Cities - 11th December 2014, Madrid
29
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Safe Cities - 11th December 2014, Madrid
30
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
www.lup.fi
www.twitter.com/lupelastus
www.instagram.com/lupelastuslaitos
www.facebook.com/lansiuudenmaanpelastuslaitos
#lupelastus
Safe Cities - 11th December 2014, Madrid
33
Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services 34
Thank you for your attention !
Serving the community:Länsi-Uusimaa Department for Rescue [email protected]
Safe Cities - 11th December 2014, Madrid