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Singapore, 21 November 2005Singapore, 21 November 2005
GLOBAL VISION, ASIAN ACTIONGLOBAL VISION, ASIAN ACTIONMarketing Lessons from World to AsiaMarketing Lessons from World to Asia
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Business LandscapeBusiness Landscape(Why)(Why)
Marketing StrategyMarketing Strategy(What)(What)
Marketing CommunicationMarketing Communication(How)(How)
chapter one
chapter two
chapter three
FUTURE
FUTURE
FUTURE
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Business LandscapeBusiness Landscape(Why)(Why)
chapter one
FUTURE
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CHANGECHANGE
COMPETITORCOMPETITOR CUSTOMERCUSTOMER
COMPANYCOMPANY
BUSINESS LANDSCAPE IS CHANGING!BUSINESS LANDSCAPE IS CHANGING!STILL
STILL
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TECHNOLOGY
POLITICAL LEGAL
ECONOMY SOCIALCULTURE
MARKET
DIGITALIZATIONDIGITALIZATION
GLOBALIZATIONGLOBALIZATION
FUTURIZATIONFUTURIZATION
THE FORCES OF THE NEW ECONOMYTHE FORCES OF THE NEW ECONOMY
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We have moved beyondWe have moved beyondthe the Information AgeInformation Age to theto the
AGE OF PARTICIPATIONAGE OF PARTICIPATION
Scott McNealyScott McNealyChairman and CEO, Sun MicrosystemsChairman and CEO, Sun Microsystems
DIGITALIZATION
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WHATWHAT’’S YOUR COMMENT?S YOUR COMMENT?
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GLOBALIZATION
GLOBALIZATION CREATESGLOBALIZATION CREATES
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GOOD OR BAD???
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BUZZ VS IMAGE???
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We are beginning to work and live the wayWe are beginning to work and live the way
creative people likecreative people likeartists and scientistsartists and scientists
always have.always have.
Richard FloridaRichard FloridaAuthor of Author of The Rise of Creative ClassThe Rise of Creative Class
FUTURIZATION
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
CHANGE
COMPETITOR CUSTOMER
COMPANY
??
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
CHANGE
COMPETITOR CUSTOMER
COMPANY
COMPETING TO BE THE ICON
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McDonald’sAn Icon for Globalization
Body ShopAn Icon for Social Equality
“No countries with McDonald's had gone to war with each other.”
Friedman’s Golden Arches Theory, 2000
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
CHANGE
COMPETITOR CUSTOMER
COMPANY
COMPETING TO BE THE ICON ??
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
CHANGE
COMPETITOR CUSTOMER
COMPANY
CREATIVE INDIVIDUALS
RULE!!!
COMPETING TO BE THE ICON
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
CHANGE
COMPETITOR CUSTOMER
COMPANY
CREATIVE INDIVIDUALS
RULE!!!
COMPETING TO BE THE ICON
??
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THE IMPLICATION
AGE OF PARTICIPATION
GLOBALIZATION PARADOX
CREATIVE MARKET
THE “MEANING” COMPANY
CHANGE
COMPETITOR CUSTOMERCREATIVE
INDIVIDUALS RULE!!!
COMPETING TO BE THE ICON
COMPANY
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Marketing StrategyMarketing Strategy(What)(What)
chapter two
FUTURE
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THE MEANING OF MARKETING
3i 3i MARKETING Triangle MARKETING Triangle
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brand identity
POSITIONING DIFFERENTIATION
BRAND bran
d ima
ge
brand integrity
3i
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THE MARKETING OF MEANING
332 2 VALUESVALUES--based matrixbased matrix
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DeliverSATISFACTION
RealizeASPIRATION
PracticeCOMPASSION
ProfitAbility ReturnAbility SustainAbility
Be BETTER DIFFERENTIATEMake a
DIFFERENCE
Mind Heart Spirit
Mission(Why)
Vision(What)
Values(How)
INDIVIDUAL
COMPANY
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32
i i
iV A L
U E S
P D
B
VALUES-based MARKETINGTHE MEANING OF MARKETING, THE MARKETING OF MEANING
VbM = 3i + 3VbM = 3i + 322
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Marketing CommunicationMarketing Communication(How)(How)
chapter three
FUTURE
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brand identity
POSITIONING DIFFERENTIATION
BRAND
bran
d ima
ge
brand integrity
GLOBAL BRANDED
QUICK SERVICE RESTAURANT
QUALITYSERVICE
CLEANLINESS VALUE
(QSC&V)
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Mind Heart SpiritMission
Vision
Values“We're not just a
hamburger company serving people; we're a
people company serving hamburgers.”
CEO: “We remain committed to returning a
meaningful percent of cash from
operations to our shareholders.”
McDonald's People
Promise:We Value You,
Your Growth and Your
Contributions.
Founder, 1955:"Take good care of
those who work for you, and you
will float to greatness on their
achievements."
“Serving safe food, respecting our customers and employees and
delivering outstanding QSC&V.”
“Being a global company, the world's leading foodservice
retailer.”
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brand identity
POSITIONING DIFFERENTIATION
BRAND
bran
d ima
ge
brand integrity
VALUES-DRIVEN BODY
CARE COMPANY
PROFIT WITH
PRINCIPLES
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Mind Heart Spirit
Mission
Vision
Values“A company with a
difference”
“Business in pursuit of social and
environmental change”
Website:“…Unique
opportunity for its employees to be
part of an internationally
famous brand with values…”
“Business as unusual”
valuesreport.thebodyshop.net
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GLOBAL VISION, ASIAN ACTIONGLOBAL VISION, ASIAN ACTION
The Practices in AsiaThe Practices in Asia
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brand identity
POSITIONING DIFFERENTIATION
BRAND
bran
d ima
ge
brand integrity
AIRLINE WITH WORLD-
CLASS CUSTOMER SERVICE
ASIAN HOSPITALITY
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Mind Heart Spirit
Mission
Vision
Values
“To translate Asian tradition of service
into an in-flight reality"
“To become the world's leading carrier with an advanced fleet”
“Quality service through innovation”
Customer testimony, from lovemarks.com:“Bliss & no fuss.”
From 1947 to 2005, Singapore
Airlines has grown from one airplane to one of the most respected brands in
the world.
“..tradition continues today with the addition
of ever-more advanced aircraft.”
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brand identity
POSITIONING DIFFERENTIATION
BRAND
bran
d ima
ge
brand integrity
LEADING FUN LOW
COST-COST AIRLINE IN
ASIA
COST EFFICIENCYFUN CULTURE
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Mind Heart Spirit
Mission
Vision
Values
CEO:“We will continue to be dedicated to
cost-efficiency and expansion.”
“AirAsia’s goal is to establish itself as a
leading low-cost carrier in Asia.”
“We began operations with the mission to
make flying affordable so everyone can fly.”
“Safety, Caring, Fun, Passion,
Integrity, AirAsia Experience”
“Low fares does not mean
low quality”
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5 FUTURE RULES5 FUTURE RULESofof
VALUESVALUES--based MARKETINGbased MARKETINGCommunicationCommunication
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1Rule
EMBRACE PARTICIPATION,BALANCE AND INDEPENDENCE
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GUARD YOUR NAME,BE CLEAR OF WHO YOU ARE
2Rule
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3Rule
INDIVIDUALS AREHUMAN-BEINGS,TARGET THEIR
MIND, HEART AND SPIRIT
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4Rule
CREATE HORIZONTALCOMMUNICATIONS
BASED ONMISSION, VISION AND VALUES
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5Rule
DEPLOY MULTIPLE AGENTS,USE MULTIPLE MEDIA
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Chief Communication Officer
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Visit My Blog atVisit My Blog atwww.hermawankartajaya.comwww.hermawankartajaya.com
Thank You!!!Thank You!!!