¨
MANUFACTURING SOFTWAREDecember 2017
CONTENTS46
Introduction
Defining Manufacturing Software
The Quadrant
Manufacturing FrontRunners Index
Runners Up
Methodology Basics
78
3238
FRONTRUNNERS9 SAP Business One
10 NetSuite
11 Oracle JD Edwards
12 IQMSManufacturingERP
13 SYSPRO
14 IFS Applications
15 Macola
16 Costpoint
17 Infor VISUAL
18 JobBOSS
19 abasERP
20 EpicorERP
21 Priority Software
22 AcumaticaCloudERP
23 Microsoft Dynamics 365
24 SAPManufacturing
25 MIE Trak Pro
26 WorkWiseERP
27 xTuple
28 Made2ManageERP
29 E2 Shop System
30 Global Shop Solutions
31 Solumina
4D E C E M B E R 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the
Manufacturing software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format. In the Manufacturing FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.10, while the Value axis starts at 3.30 and ends at 4.40.
To be considered for the Manufacturing FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5D E C E M B E R 2 0 1 7
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.
» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
6D E C E M B E R 2 0 1 7
Manu f a c tu r i n g s o f t wa r e h e l p s organizations manage the planning
and execution of manufacturing processes. Software Advice’s FrontRunners quadrant is focused on the North American Manufacturing software market. We identify this set of core capabilities for the Manufacturing software category: material requirementsplanning(MRP),manufacturingexecutionsystem(MES),qualitymanagementand productlifecyclemanagement, as well as at least one of the following: configure/price/quote(CPQ),financialmanagement,assetmanagement,humanresources(HR),customerrelationshipmanagement (CRM),business intelligence(BI) and/or supplychainmanagement(SCM). In addition, we identify some related features that organizations purchasing Manufacturing software may also need or wish to consider: sales management, field service management and warehouse management.
DEFINING MANUFACTURING SOFTWARE
7D E C E M B E R 2 0 1 7
THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
8D E C E M B E R 2 0 1 7
MANUFACTURING FRONTRUNNERS INDEX
9 SAP Business One
10 NetSuite
11 Oracle JD Edwards
12 IQMSManufacturingERP
13 SYSPRO
14 IFS Applications
15 Macola
16 Costpoint
17 Infor VISUAL
18 JobBOSS
19 abasERP
20 EpicorERP
21 Priority Software
22 AcumaticaCloudERP
23 Microsoft Dynamics 365
24 SAPManufacturing
25 MIE Trak Pro
26 WorkWiseERP
27 xTuple
28 Made2ManageERP
29 E2 Shop System
30 Global Shop Solutions
31 Solumina
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDSAP BUSINESS ONE
QUADRANT PLACEMENT: LEADERS
3.84 4.31
3.97 3.92
3.40 4.70
2.40 4.90
4.40 3.60
4.03 5.00
4.90 4.90
4.60
4.20
2.40
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDNETSUITE
QUADRANT PLACEMENT: LEADERS
3.89 4.25
3.63 3.81
4.20 4.68
3.40 4.80
5.00 4.20
4.10 4.70
4.80 4.80
4.90
4.30
2.40
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDORACLE JD EDWARDS
QUADRANT PLACEMENT: LEADERS
3.76 4.29
3.80 3.87
3.85 4.72
3.40 5.00
4.30 3.70
3.60 4.60
5.00 5.00
4.90
2.10
2.40
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDIQMS MANUFACTURING ERP
QUADRANT PLACEMENT: LEADERS
4.08 3.93
4.24 4.07
4.00 3.80
3.40 3.60
4.60 4.90
3.83 3.30
3.60 3.70
3.40
3.60
4.70
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDSYSPRO
QUADRANT PLACEMENT: LEADERS
3.69 4.22
4.17 4.26
3.35 4.18
2.90 4.60
3.80 4.30
3.08 2.40
4.60 4.60
3.30
2.70
1.70
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDIFS APPLICATIONS
QUADRANT PLACEMENT: PACESETTERS
3.89 3.77
3.88 3.86
3.95 3.68
4.70 4.10
3.20 1.90
3.88 4.20
4.10 3.90
4.20
3.40
3.80
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDMACOLA
QUADRANT PLACEMENT: LEADERS
3.55 4.05
4.05 4.09
2.75 4.02
1.80 4.70
3.70 2.30
3.38 3.60
4.70 4.40
3.60
1.90
3.30
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDCOSTPOINT
QUADRANT PLACEMENT: MASTERS
3.38 4.22
4.02 4.03
2.30 4.42
1.40 4.30
3.20 4.70
3.18 3.80
4.30 4.70
4.10
2.40
1.90
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDINFOR VISUAL
QUADRANT PLACEMENT: PACESETTERS
3.82 3.60
4.01 3.77
3.70 3.43
4.70 3.80
2.70 1.90
3.55 4.30
3.80 3.40
4.40
3.60
2.40
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDJOBBOSS
QUADRANT PLACEMENT: MASTERS
3.38 4.02
3.77 3.88
2.50 4.15
1.80 4.20
3.20 4.80
3.48 4.10
4.20 3.80
3.60
2.80
3.30
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDABAS ERP
QUADRANT PLACEMENT: PACESETTERS
3.62 3.71
4.01 3.94
2.55 3.48
2.40 3.30
2.70 3.20
3.90 3.90
3.30 3.60
2.70
4.60
5.00
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDEPICOR ERP
QUADRANT PLACEMENT: PACESETTERS
3.60 3.70
3.37 3.66
4.10 3.75
3.40 4.40
4.80 1.70
3.55 3.40
4.40 4.30
4.30
3.60
1.90
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDPRIORITY SOFTWARE
QUADRANT PLACEMENT: PACESETTERS
3.61 3.67
4.30 4.45
3.20 2.88
4.70 2.70
1.70 3.40
2.63 3.10
2.70 2.70
2.40
3.10
2.30
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDACUMATICA CLOUD ERP
QUADRANT PLACEMENT: PACESETTERS
3.82 3.45
4.08 4.35
3.60 2.55
3.40 3.10
3.80 1.00
3.53 2.30
3.10 2.90
2.80
4.40
3.80
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS 365
QUADRANT PLACEMENT: PACESETTERS
3.83 3.40
3.79 3.89
4.15 2.90
3.40 2.20
4.90 3.80
3.60 4.80
2.20 2.20
4.80
5.00
2.40
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDSAP MANUFACTURING
QUADRANT PLACEMENT: CONTENDERS
3.41 3.79
3.49 3.55
2.90 4.03
1.20 3.90
4.60 3.10
3.75 4.90
3.90 4.20
4.60
4.10
2.40
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDMIE TRAK PRO
QUADRANT PLACEMENT: PACESETTERS
3.67 3.45
4.54 4.68
3.25 2.23
2.40 1.70
4.10 4.40
2.35 1.80
1.70 1.90
2.30
1.00
4.40
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDWORKWISE ERP
QUADRANT PLACEMENT: PACESETTERS
3.69 3.43
4.50 4.55
2.80 2.30
3.40 2.40
2.20 1.40
2.98 2.80
2.40 2.40
2.60
2.30
4.60
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDXTUPLE
QUADRANT PLACEMENT: CONTENDERS
3.46 3.58
4.46 4.73
3.00 2.42
2.90 2.60
3.10 2.90
1.93 1.20
2.60 2.60
1.90
2.20
1.00
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDMADE2MANAGE ERP
QUADRANT PLACEMENT: CONTENDERS
3.48 3.44
3.44 3.40
3.45 3.48
4.70 3.70
2.20 4.10
3.58 3.20
3.70 3.10
3.90
2.40
4.30
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDE2 SHOP SYSTEM
QUADRANT PLACEMENT: CONTENDERS
3.18 3.73
4.21 4.22
1.55 3.23
1.80 3.20
1.30 5.00
2.75 2.40
3.20 2.80
2.90
3.10
1.80
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDGLOBAL SHOP SOLUTIONS
QUADRANT PLACEMENT: CONTENDERS
3.29 3.52
3.94 4.01
2.30 3.03
2.90 3.40
1.70 3.80
3.00 1.20
3.40 3.20
3.10
3.10
2.40
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
D E C E M B E R 2 0 1 7
FRONTRUNNERS SCORECARDSOLUMINA
QUADRANT PLACEMENT: CONTENDERS
3.06 3.50
3.79 4.07
1.35 2.93
1.00 2.80
1.70 1.40
3.30 2.40
2.80 4.10
3.10
3.60
3.70
32D E C E M B E R 2 0 1 7
ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
1factory
4G:PLM
585ERP
A2000
AcceleratedERP
AccountMate
Acctivate
AcctVantageERP
Adjutant
ADSSolutions-AccolentERP
Advanced Supply Chain
AdvancePro
AgilePLM
AgilityDMSI
AgniLink
Aha!
AIM Vision
AIMS
AMT
Analyse-it
Aplicor 3C
AppriseERP
aPriori
AquilonERP
Aras Innovator
Arena PLM
Asprova
Assembla
Audros
Autodesk PLM 360
BatchMasterERP
bcFood
BlueCherry
Bluestreak
BusinessManCRM/ERP
CAReleaseAutomation
33D E C E M B E R 2 0 1 7
RUNNERS UP
CATIA
CetecERP
ChainReaction
Chempax
Ciiva
Cin7
Cincom CPQ
CISConfigurator
CloudFactoryWorx
CMPRO
Collaborate Cloud
Concept EPC
CONSELF
Cosential
CougarMountainFUND
craft
CSB-System
Cybake
dapulse
Datacard
DataLyzer Spectrum
DBAManufacturing
DeFactoERP
DEARInventory
Decision Builder
Delfoi Planner
DELMIAOrtemsAgileManufacturing
DesignWin
DeskeraMRP
DevonWay CI
DevSuite
DEXMA PLM
E2open
ECi M1
eCompliance Safety Software
EcountERP
Edible
EIC Software
Electronic Work Instructions
eMaint CMMS
Empower by EmpowerSoftware
Enterprise21ERP
EnterpriseIQMRP
EnterpriseIQScheduling
Epicor Mattec MES
ePROMISERP
EQMS by Qualsys
ERPMARK7
ERP123
ERPAG
EVO-ERP
Exact MAX
Exact Online
ExpandableERP
34D E C E M B E R 2 0 1 7
RUNNERS UP
EZ-MES
FabSuite
FabTrol
Factory MES
FactoryLogix
FactoryTalk
FashionFlow
FAST Scheduler
Fiix
Fishbowl Enterprise
FitrixERP
FlexiBake
FlowManufacturing
FORCAMFORCE
Fulfil.IO
FusePLM
GainSeeker Suite
Gatherspace.com
GBMS Warehouse ManagementSuite
GeniusManufacturing
HarringtonQualityManagementSystem(HQMS)
HenningVisualEstiTrackERP
HighJumpWMS
HudmanCentralERP
Hydra
ihCheckpoint
In-StyleERP
infoBoardPlanningBoard
Infor CloudSuite Business
InforCRM
Infor Customer Experience Suite
Infor Discrete ManufacturingEssentials
InforERP
Infor LN
Infor M3
InforProcessManufacturingEssentials
IntelexEHS
InterAcct
InterLink QMS Platform
IntuitiveERP
InvGate Assets
iRise
Isolocity
isoTracker QMS
JDA Software
JobPack Production SchedulingSuite
JobPRO
JOBSCOPE
just plan it
JustFoodERP
KenandyCloudERP
KinaxisRapidResponse
35D E C E M B E R 2 0 1 7
RUNNERS UP
KosmasManufacturing
LaserQuote
Lead Commerce
LillyWorks
LiquidPlanner
LogicBoxCRM
Lumo Flow
Maintenance5000
ManageEngineAssetExplorer
ManEx
ManufacturingVision
MasterControl Documents
MasterplanERP
Mestec Cloud MES
MFG/PRO
Microsoft Dynamics AX
MicrosoftDynamicsCRM
Microsoft Dynamics GP
Microsoft Dynamics NAV
Microsoft Dynamics SL
Minitab 17
MISysManufacturing
Monday
MRPEasy
Multi-FacilityProcessing
NGIMES
NolaPro
OASIS
OfficeBooks
OmegaCubeERP
Omono
OnContactCRM7
One Click LCA
OneDesk suite of products
Oneir
OnePlace PLM & Workflow
Onshape
Onspring
Optessa
Oracle E-Business Suite
Oracle SCM Cloud
ORITAMES
Ostendo
PackManager
ParagonERP
PBSManufacturing
PDXpert PLM
PerformOEE
PINpoint
Pivotal Tracker
PlanetTogether
Planvisage
PLMWorx
PolyPM
POOL4TOOL
PowerSteering
36D E C E M B E R 2 0 1 7
RUNNERS UP
PrecisionManufacturing
Primavera P6 Enterprise Project Portfolio Management
PRIMSbyFocusWorks
Priority Matrix
PRO.FILE
ProcessPro Premier
Prodigy
ProdPad
ProductCenter
ProductPlan
ProFicient
ProfitFabERP
Propago
PropulsionMRP
ProShop
Protean
PureManufacturing
QI Macros SPC Software Excel
QT9QualityManagementSoftware
Qualio
QualityManagementSoftware by Intelex
QualityManagementSoftware by IQS
QualityManagementSoftware by UniPoint
Quantum by CIMx
Quip
RamcoERP
RapidResponseManufacturing
REALTRAC
ResourceManagerDB
RiverCities
Roadmunk
RossERP
RundownContentStudio
S2KEnterprise
Sage50
SageX3
Salesforce
SAM - Superintendent’s AutomatedManager
SAP Anywhere
SAPBusinessByDesign
SAP PLM
SAPS/4HANA
Schedlyzer
SCP4.0
Sequence Enterprise
SeradexERP
Shop Mate
Shopfloor-Online
shopVOX
ShopVue
Signum
37D E C E M B E R 2 0 1 7
RUNNERS UP
Simio
SimScale
SirruX sxCLOUD
SkyCiv Structural 3D
SlingshotEnterpriseBusiness Suite
SMARTerManager
Snappii Mobile Apps
SPC for Excel
SPC-PC IV Explorer
SpiraTeam
Spitfire AMS
Spoonfed
SQCpack
Statii
SynchroPRO
SynergySPC
System100
SyteLine
Tactic
Talika PMS
TD/OMS
Teamcenter
TechCalc 100
ThePlexManufacturingCloud
ToolTrack
TPSynergy
TrackVia
Traverse NFP
TrueERP
Unleashed
VanguardIBPforSupply Chain
VelocityEHS
VERSE
Vicinity
VISIBILITY.net
VisionFlow
Visual Shop
WFX PLM
Winddle
WinSPC
WIPtrac
Woises
Workteam Planner
XLSTAT
ZenQMS
38D E C E M B E R 2 0 1 7
The FrontRunnersmethodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
39D E C E M B E R 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
40D E C E M B E R 2 0 1 7
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
¨