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Managing Information Managing Information and Technologyand TechnologyExploring Business
Class 11 Tuesday 10/4/11
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Data V. InformationData V. Information
• Data = unprocessed facts• Information = data that have been
processed, or turned into some useful form.
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Information System [IS]Information System [IS]
• “…the combination of technologies, procedures, and people who collect
and distribute the information needed to make decisions and
coordinate and control company-wide activities.”
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Differing Information NeedsDiffering Information Needs
Top Managers• Planning• Setting Objectives• Strategic Decisions
Middle Managers• Allocate Resources• Oversee Activities
First-Line Managers• Supervise Employees• Oversee Daily Operations• Coordinate Activities
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Information Needs and FlowsInformation Needs and Flows
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Enterprise Resource Planning [ERP] Enterprise Resource Planning [ERP] SystemSystem
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Data and DatabasesData and Databases
Databases – electronic collection of related data
Data Warehouse – centralized database that stores data from several databases (for easy analysis)
Data Mining – technique used to search & analyze data to reveal patterns, trends and predict future behavior
•Customer Behavior•Customer Relationship Management
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Data Mining ProcessData Mining Process
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Types OfTypes OfInformation SystemsInformation Systems
Operations Support
• Transaction Processing
• Process Control• Design &
ProductionManagement Support
Decision SupportExecutive InformationArtificial Intelligence
• Expert• Face-Recognition
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Design And Production SystemsDesign And Production Systems
Computer-Aided Design [CAD] Computer-Aided Manufacturing [CAM] Computer-Integrated Manufacturing –
[CIM] integrates various operations including CAD/CAM with various functions from order taking to final shipment.
Flexible Manufacturing [FMS] can be reprogrammed to prduce a variety of products
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Management Support SystemsManagement Support Systems
• Management Information Systems [MIS]- extracts data from database to reports, etc.
• Decision Support systems [DSS] – interactive system that relies on infroamtion from multiple sources fro decision making
• Executive Information Systems – provides senior managemetn with strategic information
• Artificial Intelligence [AI] – mimics human behavior. Face recognition, etc.
• Expert systems – mimics the judgement of experts
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Decision Support SystemsDecision Support Systems
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Data Communication NetworksData Communication Networks
Internet• Internet Service Providers• World Wide Web/Browsers
Intranets Extranets
• “…transmit digital data… from one computer to another using...wired and
wireless communication channels.”
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Intranets/ExtranetsIntranets/Extranets
• Intranet – “…a private network using… technologies… available only to
employees....”
• Firewall – Software that controls access to an Intranet
• Extranet – “…intranet… partially available to certain parties outside the organization.”
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ExtranetExtranet
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E-CommerceE-Commerce
Purposes: presenting information, selling products, distributing digital products, acquiring goods and services
General Terminology: B2C = Business to Consumer – retial trade B2B = Business to Business C2B = Consumer to Business – Priceline C2C = Consumer to Consumer - eBay
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Business UsesBusiness UsesOf The InternetOf The Internet
Presenting Information Selling Products Distributing Digital Products Acquiring Goods/Services Virtual Company
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Electronic Data Interchange & Value-Electronic Data Interchange & Value-AddedAdded
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Security Issues InSecurity Issues InElectronic CommunicationElectronic Communication
Data Security Malicious Programs Spoofing Revenue Theft Risks to Customers