Managers and Organizations
BOH4M
Managers
A person who is responsible for the work of others
Examples—CEO, supervisor, plant manager
Must co-ordinate human resources with material resources (information, raw materials) to produce goods and services
A manager’s responsibility is to obtain the highest level of performance for the least amount of inputs
Organizations
A collection of people working together to achieve a common purpose
Three characteristics: Purpose: to create a good or service Division of labour: different tasks assigned
to different people Hierarchy of authority: a level-by level
management structure of increasing responsibility
Organizations
Using the three characteristics, prove that the following are an organization:McDonald’sHillcrest senior boys soccer teamYour family
Managerial Levels
Upper Management Establishes organizational
objectives Monitors external environment and
trends Examples: CEO, COO, CFO, Vice-
President of Marketing, VP of Human Resources
Managerial Levels
Middle Management Interpret direction from above Guide lower management Examples: Department Heads, Plant
Manager, Human Resource Director
Managerial Levels
Lower Management Manages operating employees Examples: Supervisor, Foreperson,
Assistant Manager
Managerial Levels
TYPES OF MANAGERS
Line and Staff Managers
Line managers Their work directly contributes to production Examples: supervisors, CEO, plant
managers Staff managers
Work in specialized support areas such as marketing, accounting, human resources, and the legal department
Managers and Administrators
ManagersWork in for profit organizations
AdministratorsWork in non-profit organizationsExamples: CAO, Principal, Hospital
Administrator
Functional and General
FunctionalResponsible for a single area—
accounting, engineering, marketing, human resources
GeneralResponsible for complex areas—
department store manager
See worksheet
Managerial Roles
Interpersonal Roles Informational Roles Decisional Roles
Interpersonal Roles
Interacting with other peopleFigureheadLeaderLiaison
Informational Roles
Exchanging and processing dataMonitorDisseminatorSpokesperson
Decisional Roles
Using information to make decisionsEntrepreneurDisturbance handlerResource allocatorNegotiator
MANAGERIAL SKILLS Technical Skills
Specialized skills such as engineering, accounting, marketing, information technology
Most important in lower management Human Skills
An ability to interact with people Important at all management levels
Conceptual Skills Ability to think critically and analytically Solve problems Most important in upper management