Download - Management And Planning
Management and Planning in
Today’s Organization
14Chapter
© 2004 by Nelson, a division of Thomson Canada Limited.
2 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goals
1. What is the role of management?
2. What roles do managers take on in different organizational settings?
3. What set of managerial skills is necessary for managerial success?
4. What are the four types of planning?
5. What is a mission statement?
3 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goals (cont’d)
6. What are contingency plans and why are they important?
7. What trends will affect management in the future?
4 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 1
What is the role of management?
5 © 2004 by Nelson, a division of Thomson Canada Limited.
Management:
the process of guiding the development, maintenance, and allocation of resources to attain organizational goals
6 © 2004 by Nelson, a division of Thomson Canada Limited.
Activities of Management
1. Planning
2. Organizing
3. Leading
4. Controlling
7 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 2
What roles do managers take on in different organizational settings?
8 © 2004 by Nelson, a division of Thomson Canada Limited.
Types of Management Roles
• Informational– monitor, disseminator, and spokesperson
• Interpersonal– figurehead, leader, and liaison
• Decisional– entrepreneur, disturbance handler,
resource allocator, and negotiator
9 © 2004 by Nelson, a division of Thomson Canada Limited.
Decision Making Process
1. Define the problem
2. Search for solutions
3. Analyze the alternatives
4. Select one or more alternatives
5. Put the plan into action
6. Follow up
10 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 3
What set of managerial skills is necessary for managerial success?
11 © 2004 by Nelson, a division of Thomson Canada Limited.
Managerial Skills
• Technical skills– specialized knowledge and expertise
• Human relations skills– interpersonal and communication skills
• Conceptual skills– understanding the big picture
• Global management skills– ability to operate in diverse environments
12 © 2004 by Nelson, a division of Thomson Canada Limited.
Managerial Skills
13 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 4
What are the four types of planning?
Four Types of Planning
1. Strategic
Planning
Long range, broad goals
2. Tactical
Planning
To implement a strategic plan; shorter term and more specific
3. Operational
Planning
Creating very specific policies and procedures
4. Contingency
Planning
Alternative actions for unusual or crisis situations
15 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 5
What is a mission statement?
16 © 2004 by Nelson, a division of Thomson Canada Limited.
Mission Statement:
the formalization statement of an organization’s purpose and reason for existing
17 © 2004 by Nelson, a division of Thomson Canada Limited.
The Strategic Planning Process
18 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 6
What are contingency plans and why are they important?
19 © 2004 by Nelson, a division of Thomson Canada Limited.
Contingency Plans:
plans that identify alternative courses of action for very unusual or crisis situations
20 © 2004 by Nelson, a division of Thomson Canada Limited.
Importance of Contingency Plans
Contingency plans are needed to cope with unforeseen circumstances such as:
• Natural disasters
• Acts of terrorism
• Radical new technology
21 © 2004 by Nelson, a division of Thomson Canada Limited.
Learning Goal 7
What trends will affect management in the future?
22 © 2004 by Nelson, a division of Thomson Canada Limited.
Trends in Management
• Increased employee empowerment
• Proliferation of information technology
• Increase in global management